Shikha Choudhary

Phone: +91 9521619139

Email: choudharyshikha93@yahoo.com
Address: JAIPUR, India 302001

To work in a challenging and dynamic environment to keep adding value to myself and simultaneously contribute to the
growth and success of the organization and in an environment of growth and excellence and earn a job which provides
me job satisfaction and self-development and help me achieve
personal as well as organizational goals.

EMPLOYMENT HISTORY

Team Developer ► Bank of America, Gandhinagar, Gujarat Nov 2021 - Present

Work on all aspects of Fraud Investigation like account fraud, Debit/ credit card fraud, ACH/ Check returns,
transaction and check deposit fraud.
Identify, monitor, evaluate and address customer account actions to address potential risk, fraud or suspicious
activity.
Monitor fraud and red flag transactions and gather appropriate documentation to support final determination.
Investigate for confirmed fraud or suspicious activity by reviewing end to end customer accounts and contact to
client for further processing details via chats and emails.
Advising and assisting team and management in making and implementing strategic decision and objectives.
Investigate identified suspicious clients generated by the screening system, such as WorldCheck and OFAC list.
Maintains adherence to regulatory, operational, and compliance standards.
Process requests through a workflow system effectively, within agreed SLAs and goals, and in compliance with
company policies and procedures

Process Developer ► Genpact India Pvt. Ltd., Jaipur, Rajasthan Dec 2018 - Jun 2021
Process transactions and investigation of payments in accordance to approved process and procedures,
international regulations and within pre-agreed service levels and with speed and accuracy
Adhere to quality control discipline, procedures and checks at all times. Escalate issues to Senior Management for
information and necessary action
Providing operational expertisefor new hires, including performance management, coaching and training
Generating workflow reports and Suspicious Transaction reports to Business compliance escalation team for further
review.
Work on systems like Actimize Lexis Nexis, Knowledge of high-risk countries businesses PEPs (politically exposed
persons) SARs / STRs, CTRs (currency transaction reports)
Strong performance record with a history of increased responsibility, and task / project delivery
Perform assignments/deals/tasks of high complexity and resolving queries.
Monitoring and mitigating risk in a timely and effective manner whilst keeping Senior Management, Compliance fully
informed of actions taken and the outcomes.
Operating within agreed business SLAs and confidentiality standards.
Reporting unusual client activities which might relate to money laundering.

EDUCATION

Master of Business Administration ► Gayan Vihar University, Jaipur Pursuing

Master of Commerce ► University of Rajasthan 2021

Bachelor of Commerce ► University of Rajasthan 2019

SKILLS
Operations | Team Management | Critical Thinking | Client Relationship Management | Strong Communication |
Situational Awareness | Teamwork | Process Improvement