Chapter 5Troubleshooting

5.1 Description of Fault Levels

The NICE3000new has almost 70 pieces of alarm information and protective functions. It monitors various
input signals, running conditions and feedback signals. If a fault occurs, the system implements the
relevant protective function and displays the fault code.

The controller is a complicated electronic control system and the displayed fault information is graded
into five levels according to the severity. The faults of different levels are handled according to the
following table.

Table 5-1 Fault levels

Category Action Remarks

1. Display the fault code.
1A: The elevator running is not
Level 1 2. Output the fault relay action
affected on any condition.
command.
1. Display fault code. 2A: The parallel/group control
2. Output the fault relay action function is disabled.
Level 2 command.
2B: The door pre-open/re-leveling
3. Continue normal running of the
function is disabled.
elevator.
3A: In low-speed running, the
elevator stops at special
deceleration rate, and cannot
1. Display the fault code.
restart.
2. Output the fault relay action
3B: In low-speed running, the
Level 3 command.
elevator does not stop. In
3. Stop output and apply the brake
normal-speed running, the
immediately after stop.
elevator stops, and then can start
running at low speed after a delay
of 3s.
4A: In low-speed running, the
elevator stops under special
1. Display the fault code.
deceleration rate, and cannot
2. Output the fault relay action
restart.
command.
Level 4 4B: In low-speed running, the
3. In distance control, the elevator
elevator does not stop. In
decelerates to stop and cannot run
normal-speed running, the
again.
elevator stops, and then can start
running at low speed after a delay
 Category Action Remarks
of 3s.
4C: In low-speed running, the
elevator does not stop. In
normal-speed running, the
elevator stops, and then can start
running at low speed after a delay
of 3s.
5A: In low-speed running, the
elevator stops immediately and
cannot restart.
1. Display the fault code.
5B: In low-speed running, the
2. Output the fault relay action
Level 5 elevator does not stop. In
command.
normal-speed running, the
3. The elevator stops immediately.
elevator stops, and then can start
running at low speed after a delay
of 3s.

5.2 Fault Codes and Troubleshooting

If a fault is reported, the system performs corresponding processing based on the fault level. Handle the
fault according to the possible causes described in the following table.

Table 5-2 Fault codes and troubleshooting

Fault Code Name Possible Causes Solution Level

Check whether the motor cables

and PE cable are connected
incorrectly.
The main circuit
Check whether the shorting PMSM
output is grounded
stator contactor causes short
or short circuited.
Overcurrent circuitat the controller output side.
during 5A
Check whether the motor cables
Err02 acceleration
have damaged jacket.

Set motor parameters correctly

Motor auto-tuning is
according to the motor nameplate,
performed
and perform motor auto-tuning
improperly.
again.
Fault Code Name Possible Causes Solution Level

Check whether encoder pulses per

revolution (PPR) is set correctly.

Check whether the encoder signal

is interfered with, whether the
encoder cable runs through the
duct independently, whether the
cable is too long, and whether the
shield is grounded at one end.

Check whether the encoder is

The encoder signal is
installed reliably, whether the
incorrect.
rotating shaft is connected to the
motor shaft reliably by observing
whether the encoder is stable
during normal-speed running.

Check whether the encoder wirings

are correct. For asynchronous
motor, perform SVC and compare
the current to judge whether the
encoder works properly.

The motor phase Replace any two of motor UVW cables.

sequence is incorrect.

The deceleration Reduce the acceleration rate.

rate is too short.

Check whether the motor cables

and PE cable are connected
incorrectly.
The main circuit output Check whether the shorting PMSM
Overcurrent is grounded or short
stator contactor causes short
during circuited. 5A
circuitat the controller output side.
Err03 deceleration
Check whether the motor cables
have damaged jacket.

Motor auto-tuning is Set motor parameters correctly

performed improperly.
Fault Code Name Possible Causes Solution Level

according to the motor nameplate,

and perform motor auto-tuning
again.

Check whether encoder pulses per

revolution (PPR) is set correctly.

Check whether the encoder signal

is interfered with, whether the
encoder cable runs through the
duct independently, whether the
cable is too long, and whether the
shield is grounded at one end.

Check whether the encoder is

The encoder signal is
installed reliably, whether the
incorrect.
rotating shaft is connected to the
motor shaft reliably by observing
whether the encoder is stable
during normal-speed running.

Check whether the encoder wirings

are correct. For asynchronous
motor, perform SVC and compare
the current to judge whether the
encoder works properly.

The deceleration curve Reduce the deceleration rate.

is too steep.

Check whether the motor cables

and PE cable are connected
incorrectly.
Overcurrent The main circuit output Check whether the shorting PMSM
at constant is grounded or short 5A
stator contactor causes short
Err04 speed circuited.
circuitat the controller output side.

Check whether the motor cables

have damaged jacket.
Fault Code Name Possible Causes Solution Level

Set motor parameters correctly

Motor auto-tuning is according to the motor nameplate,

performed improperly. and perform motor auto-tuning
again.

Check whether encoder pulses per

revolution (PPR) is set correctly.

Check whether the encoder signal

is interfered with, whether the
encoder cable runs through the
duct independently, whether the
cable is too long, and whether the
shield is grounded at one end.

Check whether the encoder is

The encoder signal is
installed reliably, whether the
incorrect.
rotating shaft is connected to the
motor shaft reliably by observing
whether the encoder is stable
during normal-speed running.

Check whether the encoder wirings

are correct. For asynchronous
motor, perform SVC and compare
the current to judge whether the
encoder works properly.

Check whether the input voltage is

The input voltage is too too high. Observe whether the bus
high. voltage is too high (normal: 540 to
580 V for 380 voltage input).

Overvoltage Check for the balance coefficient.

during 5A
The resistance of the Check whether the bus voltage
Err05 acceleration
braking resistor is rises too quickly during running. If
excessive, or the yes, the braking resistor does not
braking unit fails. work or its model is improper:
a. Check whether the cable
connecting the braking resistor is
Fault Code Name Possible Causes Solution Level

damaged, whether the cooper wire

touches the ground, and whether
the connection is reliable.
b. Check whether the resistance is
proper based on the
recommendationandselect a proper
braking resistor.
If the resistance of the braking
resistor is proper and overvoltage
occurs each time when the elevator
reaches the target speed, decrease
the values of F2-01 or F2-04 to
reduce the curve following error
and prevent overvoltage due to
system overshoot.

The acceleration rate is Reduce the acceleration rate.

too short.

Check whether the input voltage is

The input voltage is too too high. Observe whether the bus
high. voltage is too high (normal: 540 to
580 V for 380 voltage input).

Check for the balance coefficient.

Check whether the bus voltage

rises too quickly during running. If
yes, the braking resistor does not
work or its model is improper:
Overvoltage
a. Check whether the cable
during 5A
The resistance of the connecting the braking resistor is
Err06 deceleration
braking resistor is damaged, whether the cooper wire
excessive, or the touches the ground, and whether
braking unit fails. the connection is reliable.
b. Check whether the resistance is
proper based on the
recommendationandselect a proper
braking resistor.
If the resistance of the braking
resistor is proper and overvoltage
Fault Code Name Possible Causes Solution Level

occurs each time when the elevator

reaches the target speed, decrease
the values of F2-01 or F2-04 to
reduce the curve following error
and prevent overvoltage due to
system overshoot.

The deceleration rate is

Reduce the deceleration rate.
too short.

Check whether the input voltage is

The input voltage is too too high. Observe whether the bus
high. voltage is too high (normal: 540 to
580 V for 380 voltage input).

Check for the balance coefficient.

Check whether the bus voltage

rises too quickly during running. If
yes, the braking resistor does not
work or its model is improper:
a. Check whether the cable
connecting the braking resistor is
damaged, whether the cooper wire
touches the ground, and whether
Overvoltage
the connection is reliable.
at constant 5A
Err07 speed The resistance of the b. Check whether the resistance is
braking resistor is proper based on the
excessive, or the
recommendationandselect a proper
braking unit fails.
braking resistor.
If the resistance of the braking
resistor is proper and overvoltage
occurs each time when the elevator
reaches the target speed, decrease
the values of F2-01 or F2-04 to
reduce the curve following error
and prevent overvoltage due to
system overshoot.
Fault Code Name Possible Causes Solution Level

Power-off and maintain the

Maintenance elevator.
The elevator is not
notification Disable the maintenance
maintained within the 5A
period notification function by setting
Err08 notification period.
reached F9-13 to 0.
Contact us or our agent directly.

Check whether the power fails

Instantaneous
during running.
power failure occurs
Check whether wiring of all power
on the input power
input cables is secure.
supply.
Undervoltag
5A
e The input voltage is
Err09 Check whether the external power
too low. voltage is too low.

The drive control board Contact our agent or Inovance

fails. directly..

Check whether the brake is

released, and whether the brake
The mechanical
resistance is too power supply is normal.
large.
Check whether the guide shoes are
too tight.

The balance
Check whether the balance
coefficient is
coefficient is proper.
improper.

Controller Check whether the encoder

The encoder 5A
overload feedback signal and parameter
Err10 feedback signal is setting are correct, and whether the
abnormal. initial angle of the encoder for the
PMSM is correct.

Check the motor parameter setting

Motor auto-tuning is not
performed properly (the
elevator running current
is higher than the normal
in this case).
and perform motor auto-tuning
again.
If this fault is reported when the slip
experiment is carried on, perform
the slip experiment by using the
Fault Code Name Possible Causes Solution Level

function set in F3-24.

The motor phase Replace any two phases of motor UVW

sequence is incorrect. cables.

The current reaches above the

A controller of a small rated AC drive current when the

power class is used. elevator car without load is in
constant speed running.

Check whether the brake is

released, and whether the brake
The mechanical power supply is normal.
resistance is too large.
Check whether the guide shoes are
too tight.

The balance
Check whether the balance
coefficient is
coefficient is proper.
improper.

Check the motor parameter setting

Motor Motor auto-tuning is not
overload performed properly (the
Err11
elevator running current
is higher than the normal
in this case).
and perform motor auto-tuning
again. 5A
If this fault is reported when the slip
experiment is carried on, perform
the slip experiment by using the
function set in F3-24.

The motor phase Replace any two phases of motor UVW

sequence is incorrect. cables.

current reaches above the rated

A motor of a small power motor current when the elevator car

class is used. without load is in constant speed
running.

Power The power input

Check whether any phase of the
supply phase phases are not 5A
three-phase power supply is lost.
loss symmetric.
Fault Code Name Possible Causes Solution Level

Err12 C Check whether the three phases

of power supply are balanced.

Check whether the power voltage

is normal, and adjust the power
voltage.

Set FC-01 bit 14 to 1 to cancel

detection of this fault for 220 V
models.

The drive control board Contact us or our agent directly.

fails.

Check whether the motor wiring is

The output wiring of
secure.
the main circuit is Check whether the RUN contactor
Power output
loose. on the output side is normal. 5A
phase loss

Err13
The motor is damaged. Eliminate the motor fault.

The ambient
temperature is too Reduce the ambient temperature.
high.

The fan is Replace the damaged fan.

IGBT
damaged. 5A
overheat
Err14
Clear the air filter.
Check whether the installation
The air filter is clogged. clearance of the controller satisfies
the requirement.

Check that wiring of the braking

resistor and braking unit is correct,
Subcode 1: The braking
without shortcircuit.
resistor is
Output Check whether the main contactor
short-circuited. 5A
abnormal works properly and whether there
Err15 is arch or stuck problem.

Subcode 2: The braking Contact us or our agent directly.

IGBT is short-circuited.
Fault Code Name Possible Causes Solution Level

Subcode 1: The current Check whether the input voltage is low (often
deviation is too large. in temporary power supply).

Check whether cable connection between the

controller and the motor is secure.

Subcode 2: The speed
deviation is too large. Check whether the RUN contactor works

properly.

Check the circuit of the encoder:

Check whether encoder pulses per

revolution (PPR) is set correctly.
Check whether the encoder signal is
Current
interfered with. 5A
control fault
Err16 Check whether the encoder cable runs
through the duct independently, whether
the cable is too long, and whether the
Subcode 3: The speed shield is grounded at one end.
deviation is too large. Check whether the encoder is installed
reliably, whether the rotating shaft is
connected to the motor shaft reliably by
observing whether the encoder is stable
during normal-speed running.
Check whether the motor parameters are
correct, and perform motor auto-tuning again.

Increase the torque upper limit in F2-08.

Subcode 1: Reserved. -

Serious interference exists in the C, D, and Z

signals of the SIN/COS encoder. Check

Subcode 2: The whether the encoder cable is laid separately

Encoder SIN/COS encoder signal from the power cables, and whether system
interference is abnormal.
grounding is reliable. 5A
during motor
Err17
auto-tuning Check whether the PG card is wired correctly.

Serious interference exists in the U, V, and W

Subcode 3: The UVW
signals of the UVW encoder. Check whether
encoder signal is
the encoder c cable is laid separately from the
abnormal.
power cables, and whether system grounding
Fault Code Name Possible Causes Solution Level

is reliable.

Check whether the PG card is wired correctly.

Current
The drive control board
detection Contactus or our agent directly. 5A
fails.
Err18 fault

Subcode 1: Learning the

stator resistance fails.
Check whether the motor wiring is correct.
Subcode 5: Learning the
magnetic pole position
fails.

Subcode 8: The
synchronous motor Select another auto-tuning mode or
static auto-tuning mode
use a SIN/COS encoder.
is selected, but the
Motor encoder is not SIN/COS.
auto-tuning 5A
Err19 fault Subcode 9: CD signal Hardware interference exists.
fluctuation is large in Check whether grounding is
synchronous motor
correct.
static auto-tuning.

Obtain the encoder zero-point

Subcode 12: Leaning
the encoder
zero-position angle fails
in synchronous motor
angle-free auto-tuning.
angle in inspection state, and then
perform half-automatic angle-free
auto-tuning under normal-speed
running.

Check whether the encoder signal

circuit is normal.
Subcode 1: The encoder
signal is not detected Check whether the PG card is
Speed during synchronous
normal.
feedback motor no-load 5A
Err20 incorrect auto-tuning. Check whether the brake is
released.

Subcode 4: Z signal is
Check whether the encoder signal
not detected during
Fault Code Name Possible Causes Solution Level

synchronous motor circuit is normal.

auto-tuning.
Check whether the PG card is
Subcode 5: The cables
normal.
of the SIN/COS encoder
break.

Subcode 7: The cables

of the UVW encoder
break.

Subcode 14: Z signal is

lost during normal
running.

Subcode 2, Subcode 8:
-
reserved

Exchange any two phases of the

motor UVW cables.
Subcode 3, Subcode 15:
The phase sequence of Check whether the brake is
the motor is incorrect. released in synchronous motor
with-load auto-tuning mode.

The angle of the synchronous

motor is abnormal. Perform motor
auto-tuning again.

KP The position lock speed loop Kp

value is excessive. Decrease this
Subcode 9: The speed value.
deviation is too large.
The speed loop proportional gain is small or

integral time is large. Increase the proportional

gain or decrease the integral time properly.

Check whether the motor phase

sequence is correct.

Check whether the brake is released.

Subcode 12: The

Check whether AB signal cables of the
encoder AB signals are
encoder break.
lost at startup.
If the motor cannot be started at the slip
Fault Code Name Possible Causes Solution Level

experiment, perform the slip experiment by

using the function set in F3-24.

AB signals of the encoder become lost

suddenly. Check:

Subcode 13: The Whether encoder wiring is correct

encoder AB signals are
Whether strong interference exists
lost during running.
Whether the motor is stuck due to sudden

power failure of the brake during running.

The encoder analog signals are

Subcode 19: The signals
seriously interfered with during motor
of the SIN/COS encoder
running, or encoder signals are in poor
are seriously interfered
contact. You need to check the encoder
with during running.
circuit.

Subcode 55: The signals

of the SIN/COS encoder The encoder analog signals are
are seriously interfered seriously interfered with during motor
with or CD signals are auto-tuning, or encoder CD signals are
incorrect during motor in wrong sequence.
auto-tuning.

Subcode 2: The Increase the value of F0-06 to

maximum frequency is larger than the motor rated
smaller than the motor
frequency.
rated frequency.
Parameter
Set the encoder type as UVW when
setting 5A
Err21 incorrect a SIN/COS, absolute or ABZ
Subcode 3: The encoder encoder is used. Check that F1-00
type is incorrect.
is set according to the actual
encoder type.

Subcode 101: The Check whether the leveling and

leveling signal is stuck. door zone sensors work properly.
Leveling Check whether the installation
signal verticality and depth of the leveling 1A
Err22 abnormal Subcode 102: The plates meet the requirements.
leveling signal is lost. Check whether the leveling signal
input points of the MCB are normal.
Fault Code Name Possible Causes Solution Level

Subcode 103: The

leveling position
deviation is too large in Check whether the steel rope slips.
elevator auto-running
state.

Subcodes1, 2, 3: Check whether the three-phase

Shortcircuit to ground
output of the AC drive is grounded.
Motor exists.
short-circuit Check whether there is inter-phase 5A
Err23 to ground Subcode 4: Inter-phase short-circuit in the three-phase
short-circuit exists.
output of the AC drive.

Subcode 101: The RTC Replace the clock battery.

RTC clock
clock information of the Replace the MCB. 3B
fault
Err24 MCB is abnormal.

Subcodes101, 102, 103:

Storage data Contact us or our agent directly.
The storage data of the 4A
abnormal
Err25 MCB is abnormal.

Subcode 101: The Check that the earthquake signal is consistent

Earthquake earthquake signal is with the parameter setting (NC, NO) of the 3B
signal active and the duration
Err26 MCB.
exceeds 2s.

Customized -
- -
model fault
Err27

Maintenance -
- -
fault
Err28

Subcode 101: Shorting Check that the signal feature (NO,

Shorting PMSM stator contactor NC) of the feedback contact on the
PMSM stator feedback to the MCB is contactor is correct.
contactor abnormal. Check that the contactor and 5A
Err29 feedback Subcode 102: Shorting corresponding feedback contact
abnormal PMSM stator contactor act correctly.
feedback to the I/O
Fault Code Name Possible Causes Solution Level

extension board is Check the coil circuit of the shorting

abnormal. PMSM stator contactor.

Check whether the leveling signal

cables are connected reliably and
Subcodes101, 102: In whether the signal copper wires
the normal-speed may touch the ground or be short
Elevator running or re-leveling circuited with other signal cables.
position running mode, the 4A
Err30 abnormal leveling signal has no Check whether the distance
change within a certain between two floors is too large or
time period. the re-leveling time set in F3-21 is
too short, causing over long
re-leveling running time.

DPRAM Contact us or our agent directly to replace the

DPRAM read/writing is
abnormal -
abnormal. MCB.
Err31 (NICE3000)

Check jumpers J9 and J10 on the

MCB to see whether only two pins
CPU
on the right in J9 are shorted.
abnormal The CPU is abnormal. -
Err32 (NICE3000) Contact us or our agent directly to replace the

MCB.

Check whether the parameter

Subcode 101: The
setting and wiring of the encoder
detected running speed
are correct.
during normal-speed
Check the setting of motor
running exceeds the
nameplate parameters. Perform
limit.
motor auto-tuning again.

Elevator Subcode 102: The

speed exceeds the limit Decrease the inspection speed or
speed 5A
during inspection or perform motor auto-tuning again.
Err33 abnormal
shaft auto-tuning.

Check whether the shorting PMSM

Subcode 103: The
stator function is enabled.
speed exceeds the limit
in shorting stator braking Check whether the motor phase
mode. sequence is correct.
Fault Code Name Possible Causes Solution Level

Check whether the emergency

Subcodes104, 105: The power capacity meets the
speed exceeds the limit requirements.
during emergency Check whether the emergency
running.
running speed is set properly.

Check wiring of the encoder.

Subcode 106: The
speed deviation Check whether SPI communication
detected by the MCB is between the MCB and drive board
too large. is normal.

Contact us or our agent directly to replace the

Logic of the MCB is
Logic fault 5A
abnormal. MCB.
Err34

Subcode 101: When

shaft auto-tuning is
started, the elevator is
not at the bottom floor or
the down slow-down
switch is invalid.
Check that the down slow-down
switch is valid, and that F4-01
(Current floor) is set to the bottom
floor number.

Subcode 102: The

system is not in the
inspection state Check that the inspection switch is
(inspection switch not
turned to inspection state.
turned on) when shaft
auto-tuning is
Shaft
performed.
auto-tuning
4C
data Subcode 103: It is
Err35
abnormal judged upon power-on
that shaft auto-tuning is
not performed.

Subcode 104, 113, 114: Perform shat auto-tuning again.

In distance control
mode, it is judged at
running startup that
shaft auto-tuning is not
performed.

Subcode 105: The

Check whether the elevator running
elevator running
direction is consistent with the
direction and the pulse
Fault Code Name Possible Causes Solution
change are inconsistent.
Subcodes106, 107, 109:
=The plate pulse length
sensed at up/down
leveling is abnormal.
Subcodes108, 110: No
leveling signal is
received within 45s
continuous running.
Subcodes111, 115: The
stored floor height is
smaller than 50 cm.
Subcode 112: The floor
when auto-tuning is
completed is not the top
floor.
RUN Subcode 101: The
contactor feedback of the RUN
Level
pulse change in F4-03: F4-03
increases in up direction and
decreases in down direction. If not,
change the value of F2-10 to
ensure consistency.
Check that NO/NC state of the
leveling sensor is set correctly.
Check whether the leveling plates
are inserted properly and whether
there is strong power interference if
the leveling sensor signal blinks.
Check whether wiring of the
leveling sensor is correct.
Check whether the floor distance is
too large, causing running time-out.
Increase the speed set in F3-11
and perform shaft auto-tuning
again to ensure that learning the
floors can be completed within 45s.
Enable the super short floor
function if the floor distance is less
than 50 cm.
If the floor distance is normal,
check installation of the leveling
plate for this floor and check the
sensor.
Check whether the setting of F6-00
(Top floor of the elevator) is correct
and whether the leveling plate is
absent.
Check whether the feedback
5A
contact of the contactor acts
Fault Code Name Possible Causes Solution Level

Err36 feedback contactor is active, but properly.

abnormal the contactor has no Check the signal feature (NO, NC)
output. of the feedback contact.

Subcode 102: The

controller outputs the
RUN signal but receives
no RUN feedback.

Subcode 104: When

both feedback signals of
the RUN contactor are
enabled, their states are
inconsistent.

Subcode 105: The RUN

contactor is active
before re-leveling
begins.

Subcode 103: The

current of the Check whether the output cables UVW
asynchronous motor of the controller are connected properly.
from acceleration to Check whether the control circuit of the
constant-speed running RUN contactor coil is normal.
is too small (≤0.1A).

Check whether the brake contactor

opens and closes properly.
Subcode 101: The
Check that the signal feature (NO,
output of the brake
contactor is NC) of the feedback contact on the
inconsistentwith the brake contactor is set correctly.
feedback.
RUN Check whether the feedback circuit
contactor of the brake contactor is normal.
5A
feedback
Err37
abnormal Check whether the signal feature

Subcode 102: When (NO, NC) of the multi-way contacts

both feedback signals of
the brake contactor are
enabled, their states are
inconsistent.
is set correctly.
Check whether the states of the
multi-way feedback contacts are
consistent.
Fault Code Name Possible Causes Solution Level

Subcode 103: The

output of the brake
contactor is Check whether the signal feature
inconsistentwith the
(NO, NC) of the brake travel switch
brake travel switch 1
feedback. 1/2 feedback is set correctly.

Subcode 106: The Check whether the circuit of the

output of the brake brake travel switch 1/2 feedback is
contactor is normal.
inconsistentwith the
brake travel switch 2
feedback.

Subcode 105: The brake Check whether the feedback

contactor feedback is contact of the brake contactor
valid before the brake
mal-functions.
contactor opens.

Subcode 104: When

both feedback signals of
brake travel switch 1 are
enabled, their states are
inconsistent.
Check whether the signal feature
(NO, NC) of the brake travel switch
1/2 feedback is set correctly.

Subcode 107: When Check whether the states of the

both feedback signal of multi-way feedback contacts are
brake travel switch 2 are consistent.
enabled, their states are
inconsistent.

Subcode 108: The

output of the brake
contactor is inconsistent
with the feedback signal Check whether the signal feature
of brake travel switch 1 (NO, NC) of the brake travel switch
on the I/O extension 1/2 feedback on the I/O extension
board.
board is set correctly.
Subcode 109: The
Check whether the circuit of the
output of the brake
contactor is inconsistent brake travel switch 1/2 feedback is
with the feedback signal normal.
of brake travel switch 2
on the I/O extension
board.
Fault Code Name Possible Causes
Subcode 101: The
pulses in F4-03 does not
change within the time
threshold in of F1-13.
Subcode 102: F4-03
increases in down
direction.
Subcode 103: F4-03
decreases in up
direction.
Encoder
Subcode 104: The SVC
signal
is used in distance
Err38 abnormal
control mode.
Subcode 105: The up
limit switch acts when
the elevator runs in
down direction.
Subcode 106: The down
limit switch acts when
the elevator runs in in up
direction.
Subcode 107: The up
slow-down switch acts in
down direction, and the
down slow-down switch
acts in up direction.
Subcode 101: The motor
Motor overheat relay input
overheat remains valid for a
Err39
certain time.
Solution Level
Check whether the encoder is used
correctly.
Check whether the brake works
properly.
Check whether parameter setting
and wiring of the encoder are
correct.
Check whether system grounding
and signal grounding are reliable.
Check whether the motor phase
sequence is correct.
Set F0-00 (Control mode) to 1
5A
(Feedback vector control) in
distance control mode.
Check whether wiring of the up and
down limit switches are normal.
Check whether wiring of the
up/down slow-down switch is
correct.
Check whether the parameter
setting (NO, NC) is correct.
Check whether the thermal
protection relay socket is normal.
3A
Check whether the motor is used
properly and whether it is
damaged.
Improve cooling conditions of the
Fault Code Name Possible Causes Solution Level

motor.

Reserved - - 4B
Err40

Check the safety circuit switches

and their states.
Check whether the external power
supply is normal.
Subcode 101: The
Safety circuit Check whether the safety circuit
safety circuit signal 5A
disconnected contactor acts properly.
Err41 becomes off.
Confirm the signal feature (NO,
NC) of the feedback contact of the
safety circuit contactor.

Check whether the hall door lock

and the car door lock are in good
contact.
Subcodes101, 102: Check whether the door lock
Door lock
The door lock circuit contactor acts properly.
disconnected
feedback is invalid Check the signal feature (NO, NC) 5A
during
Err42 during the elevator of the feedback contact on the door
running
running. lock contactor.
Check whether the external power
supply is normal.

Check the signal feature (NO, NC)

of the up limit switch.
Check whether the up limit switch is
Subcode 101: The up in good contact.
Up limit
limit switch acts when Check whether the limit switch is
signal 4A
the elevator is running in installed at a relatively low position
Err43 abnormal
the up direction. and acts even when the elevator
arrives at the terminal floor
normally.

Subcode 101: The down Check the signal feature (NO, NC)
Down limit
limit switch acts when of the down limit switch.
signal 4A
the elevator is running in Check whether the down limit
abnormal
the down direction. switch is in good contact.
Fault Code Name Possible Causes Solution Level

Err44 Check whether the limit switch is

installed at a relatively high position
and thus acts even when the
elevator arrives at the terminal floor
normally.

Subcode 101: The down

slow-down distance is Check whether the up and down
insufficient during shaft slow-down switches are in good
auto-tuning. contact.
Check the signal feature (NO, NC)
Subcode 102: The up
of the up and down slow-down
slow-down distance is
switches.
insufficient during shaft
Ensure that the obtained
auto-tuning.
slow-down distance satisfies the
Subcode 103: The
slow-down requirement at the
slow-down switch is
stuck or abnormal during elevator speed.
normal running.
Slow-down
Check whether the up/down
switch 4B
Subcode 106: The up slow-down switch 2 is wired
Err45 abnormal
and down slow-down
correctly.
switches 2 act
improperly in shaft Check the signal feature (NO, NC)
auto-tuning. of the up and down slow-down
switches 2.

Check whether the up/down

Subcode 107: The up slow-down switch 3 is wired

and down slow-down correctly.
switches 3 act
Check the signal feature (NO, NC)
improperly in shaft
auto-tuning. of the up and down slow-down
switches 3.

Subcode 101: The Check whether the leveling signal

leveling signal is inactive
is normal.
Re-leveling during re-leveling.
2B
abnormal Subcode 102: The
Err46 Check whether the encoder is used
re-leveling running
properly.
speed exceeds 0.1 m/s.
Fault Code Name Possible Causes Solution Level

Subcode 101: During

re-leveling or pre-open
running, the shorting
door lock circuit
contactor outputs for
continuous 2s, but the
feedback is invalid and
the door lock is
disconnected. Check the signal feature (NO, NC)
of the feedback contact on the
Subcode 102: During
shorting door lock circuit contactor.
re-leveling or pre-open
running, the shorting Check whether the shorting door
Shorting door lock circuit lock circuit contactor acts properly.
door lock contactor has no output,
2B
circuit relay but the feedback is valid
Err47
abnormal for continuous 2s.

Subcode 106: The

feedback from the
shorting door circuit
relay is valid before
re-leveling.

Subcode 103: During Check whether the leveling and

re-leveling or pre-open
re-leveling signals are normal.
running, the output time
of the shorting door lock Check whether the re-leveling
circuit contactor is larger speed is set too small.
than 15s.

Check whether the door machine

system works properly.
Subcode 101: The
Check whether the CTB output is
consecutive times that
Door open normal.
the door does not open 5A
fault Check whether the door open limit
Err48 to the limit reaches the
setting in Fb-09. signal and door lock signal are
normal.

Subcode 101: The Check whether the door machine

consecutive times that system works properly.
Door close
the door does not open Check whether the CTB output is 5A
fault
Err49 to the limit reaches the normal.
setting in Fb-09. Check whether the door close limit
Fault Code Name Possible Causes Solution Level

signal and door lock signal are

normal.

Subcode 101: Leveling

Check whether the leveling and
signal stuck is detected
door zone sensors work properly.
Consecutive for three consecutive Check the installation verticality
loss of times. and depth of the leveling plates. 5A
leveling Subcode 102: Leveling Check the leveling signal input
Err50
signal signal loss is detected points of the MCB.
for three consecutive Check whether the steel rope slips.
times.

Check the communication cable

connection.
Check the power supply of the
Subcode 101: Feedback CTB.
CAN
data of CANbus Check whether the 24 V power
communicati 1A
communication with the supply of the controller is normal.
Err51 on abnormal
CTB remains incorrect. Check whether there is
strong-power interference on
communication.

Check the communication cable

connection.
Check whether the 24 V power
Subcode 101: Feedback supply of the controller is normal.
HCB
data of Modbus Check whether the HCB addresses
communicati 1A
communication with the are repeated.
Err52 on abnormal
HCB remains incorrect. Check whether there is
strong-power interference on
communication.

Subcode 101: The door

lock feedback signal
remains active 3s after Check whether the door lock circuit
door open output. is normal.
Door lock
Subcode 102: The Check whether the door lock 5A
fault
Err53 states of the door lock feedback is correct.
multi-way feedback
contacts are
inconsistent, or the
Fault Code Name Possible Causes Solution Level

states of door lock 1 and

door lock 2 are
inconsistent.

Subcode 105: Door lock

1 shorting signal is
active upon shorting
door lock circuit relay
output 3s after door
open.

Subcode 106: Door lock

2 shorting signal is
active upon shorting
door lock circuit relay
output 3s after door
open.

When the higher-voltage and

low-voltage door lock signals are
Subcode 104: The
detected at the same time, the time
higher-voltage and
when the MCB receives the two signals
low-voltage door lock
has a deviation of above 1.5s.
signals are inconsistent.
This subcode is reset at power-off and
power-on again.

Subcode 107: The door

Check whether the signal cable of
lock shorting input is
selected but the door lock shorting feedback is not
feedback signal remains connected or breaks.
off or disconnected.

Reduce the load.

Subcode 102: The Check whether the motor phase

Overcurrent current at startup for sequence is correct.
at inspection inspection exceeds 5A
Change FC-00Bit1 to 1 to cancel
Err54 startup 120% of the rated
current. the startup current detection
function.

Subcode 101: During

Stop at automatic running of the Check the door open limit signal at
another elevator, the door open 1A
the present floor.
Err55 landing floor limit is not received
within the time threshold
Fault Code Name Possible Causes Solution Level

in Fb-06.

Subcode 101: The door

open limit signal is
active during running. Check the door open and close
Subcode 102: The door NO/NC setting in F5-25.
close limit signal is
Check wiring of the door open and
active during running.
close signals.
Door Subcode 103: Both the
open/close door open and close 5A
Err56 signal fault signals are active.

Subcode 104: The door

close limit signal keeps
active at 3s after door Check whether the door open/close
open. This fault subcode limit signals keep active.
is detected after the
door lock bypass is set.

Serial Subcodes 101, 102: The Check the wiring between the
peripheral SPI communication is
control board and the drive board.
interface abnormal.
5A
(SPI) Subcode 103: The MCB
Err57 Contact our agent or Inovance
communicati does not match the AC
directly.
on abnormal drive.

Subcode 101: The up

slow-down switch and Check whether the signal feature
down slow-down switch (NO, NC) of the slow-down
are disconnected switches and limit switches are
Shaft
simultaneously. consistent with the parameter
position
setting of the MCB. 4B
switches Subcode 102: The up
Err58 Check whether malfunction of the
abnormal limit feedback and down
slow-down switches and limit
limit feedback are
disconnected switches exists.
simultaneously.

Reserved - - -
Err59
Fault Code Name Possible Causes Solution Level

Reserved - - -
Err60

Reserved - - -
Err61

Check whether F5-36 is set

correctly.
Subcode 101: The Check whether the analog input
Analog input
analog input cable cable of the CTB or MCB is 3B
cable broken
Err62 breaks. connected incorrectly or broken.
Adjust the load cell switch function.

Contact our agent or Inovance

Special fault -
directly.
Err63

Check the NO/NC setting of

Subcode 101: The external faults
External fault external fault signal 5A
Check the input state of the
Err64 keeps active for 2s.
external fault signal.

This fault is reported

Check that the motor brake is
UCMP when the UCMP
detection function is enabled or applied completely and the car will 5A
Err65 abnormal accidental car not move accidentally.
movement occurs.

Braking force
The braking force Detect the brake clearance.
detection 5A
detected is insufficient.
Err66 abnormal

Check whether the safety circuit is

disconnected.

Check whether the door lock circuit

STO fault Subcode 1: STO fault 5A
is disconnected.
Err74
Check whether Y1 output is active.

Check whether the STO card is

Fault Code Name Possible Causes Solution Level

normal.

Fault Err41 is not recorded in the elevator stop state.

Fault Err42 is reset automatically when the door lock circuit is shorted or 1s after the fault
occurs in the door zone.
If faults Err51, Err52, and E57 persist, they are recorded once every one hour.