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Project Deliverable Understand Texts in English

Members

Garcia Anderson Arley

Landines Patiño Eduardo

Leiva Pinzón Omar Andrés

Torres Doria Caterine

File

2236285

Instructor

Carlos Diaz

Administrative Management Center

Technologist Management

Sena

March, 3

2022
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Contents

Chapter I 3

Chapter II 4

Chapter III 4, 5

Chapter IV 6

Chapter V 6, 7, 8, 9

Chapter IV 10
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Chapter I

Introduction

In the following document we find the safety and health plan at work of our

organization YECO SAS based on what was learned and socialized in class with the help of

the instructor and support materials provided by it, with additional research that was used for

the next job.

For YECOE, the safety of our collaborators is essential, for this reason we ensure that

we maintain the best physical, emotional and social conditions for them, we provide

continuous training for their own safety and that, in this way, strict compliance with policies

and regulations is made. implemented in the articles of the political constitution on safety and

health at work.
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Chapter II

General Objects

Create a Company handbag in leather which is profitable and sustainable that

generates job

Specifics objectives

- Identify the potential market to which we are going to address

- Define structure of the company and thus generate jobs with suitable people

- Develop effective strategies

- Provide a service quality

- Provide prices competitive

Chapter III

The YECOE organization with CIIU code 1730, is a processes focused on the

production and distribution of handbag so also accessories personalized made in pieces of

leather, the objective is all the population in general, our store virtual and a point physical for

our clients, we have a plan of marketing with an advantage competitive, organization is

located in Bogotá for customers potentials what find attributes in products of the company

for supply needs as a consumer attracted with our product queen, the company wants loyalty

consumers in all markets that offer pieces leather for your remembrance in the minds of

customers satisfied for the buy of a product quality the goods and services of YECOE's

guarantee consumers a buy easy comfortable for the customer end.

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Some consumers can buy in the website that position the company in the positions

more highest of attention to the public what love the pieces of leather, our strategy marketing

is to reach the consumer with the best prices on the market for covered demand product in

this sector also generate remembrance of our brand in the customers or clients.

Eight charges of the organization

1) Management

2) Administrator

3) Accounting

4) Human Resources

5) Marketing

6) Sales

7) Production

8) Machine operators
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Chapter IV

Organizational chart.

Chapter V

Roles description and responsibilities

1) Management

a) The area It is most important in decision making

b) Is responsible for ensuring

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c) work in harmony, assigning the obligations to each area of the company for its

proper functioning

d) Employ a break-even point to coordinate new negotiations with future companies

best suited for the organization

e) Is in charge of seeking more links with governments or international markets the

environment

i) Requires other positions in the organization

2) Administrator

a) Responsible for monitoring and determining activities that strengthen the

organization

b) Employ the resources for a good functioning of the products for the demand in the

market

c) Methods technical mandatory for the Company

d) the decisions that help validate where can fail the company

3) Accounting

a) Responsible for the financial statements

b) Balance sheet

c) Statement of results of the company that are presented for procedures closes every

12 months

d) Reports company for legality

4) Human Resources

a) In this area we find COPASST

b) Promote activities promotion and prevention

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c) Support intervention reduction in risk

d) help workers to make their cycle of activities or functions within the organization

more productive

e) The communication assertive and standards health and safety

5) Marketing

a) Responsible for the objectives of a Company

b) Make successful your products

c) Create strategies that impact the markets

e) Manages to focus the attributes of the products that are dispatched to the public

targeted

f) Management Brand

6) Sales

a) Our advisors in this area are trained to offer the best service to customers who use

the products Company

b) Customers are served over the phone or in person

c) A website for greater comfort and we open different forms of commerce

d) These personnel are effective in closing a sale, creating a good image inside and

outside the organization

7) Production

a) This is the person in charge of coordinating all the merchandise

b) An inventory in our Company

c) The controlled existence of merchandise

8) Machine operators
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a) Cuts, fabrics and making, too custom styles are designed

b) The manufacture of these parts

c) The quality of work strengthens the attributes of our product

d) These models personalized reduce disagreements or returns

Chapter VI

Modelo de una llamada telefónica (customer service on the phone): Diseñar una

conversación telefónica en inglés teniendo en cuenta el protocolo de llamada telefónica

desarrollado en la competencia de Servicio al Cliente.

Seller; Good Mornig, Welcome to YECOE Company my name is Saul Ramirez adviser

commercial

Buyer; Good thanks

Seller; Thanks for receive the call

Seller; Sir his name full is?

Buyer; Felipe Gomez

Seller; Thanks Sir Felipe Gomez

Seller; Sir Felipe Gomez the reason of my call is for invite a know some of the products in

leather with a best demand in all market

Seller; You use in his home or in the place of work for the items personal: handbag, briefcase

Bag and Backpack

Buyer; yes sir

Seller; Sir Felipe Gomez in which product is it interested?

Buyer; Sir Saul Ramirez I’m Interested in the backpack

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Seller; Sir Felipe Gomez the Backpack has a value of 58.000 $ want buy the product sir

Felipe Gomez?

Buyer; Yes sir

Seller; Sir Felipe Gomez bill with some method payment as card debit or credit?

Buyer; Yes sir Visa

Seller; Sir Felipe Gomez please tell me the twelve numbers of your card visa for checking in

the dataphone, thanks

Buyer; The numbers are 10 - 3 - 4 - XX - XX - XX- XX

Seller; Thanks sir Felipe Gomez the process of shopping and the transaction were successful,

thank you for using our services sir Felipe Gomez.

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Chapter VII

Conclusion Generals

The topic central to interpret some verbs used in class for the presentation of the

company YECOE and the characteristics general of the idea business some of the verbs that

complement the text of presentation company also the administrative structure or

organizational chart shows the reader a brand that impacts the consumer.

The verbs used help to understand the text and always exposes many characteristics

of the organization in general.