National learning service “sena”

Regional atlántico center of comerce y services

Technology program

International physical distribution

File:2176052

Job: evidence 3

Understanding how to implement ISO standards

Apprentice: Yan Carlos Borja yossa

Instructor: Shely María Tatis del Toro

Soacha Cundinamarca
1. Read the following text and answer the questions below.

_____________________________

By Michelle Bangert

Companies know ISO standards may be good for them, but they may
need motivation to get certified. Manufacturing sectors have adopted ISO
9000 for three reasons: the value of the standard, the sales and
marketing advantage, and company requirements.

Companies appreciate how the standard can improve their business

processes and reduce scrap, rework and cost. Second, manufacturers
with similar products, service and price use the certification to
differentiate themselves from their competitors. “It gives you a
marketing advantage over the competition. In other words, It’s a
differentiator for customers to pick the best option for them.

The final reason manufacturers adopt ISO 9000 is that they were
mandated to do so. ISO-certified companies may require their suppliers
to do the same. “It’s hard to do business with anyone-especially in
manufacturing-if you’re not ISO 9000 certified,” says an expert who has
25 years experience in international standards. 
However, the certificate alone will not improve the company’s business
processes. The goal should be improved business, not a piece of paper.
Done correctly, ISO standards can improve an organization’s business
processes and add value.

Experts agree that the most important component to ISO improvements

should be attitudes within the company rather than just documents. “The
key is to actually implement it and get management involved … ISO
standards can help by actually saving money or improving a company’s
environmental footprint.” they say. (Bangert, 2007)

2. Based on the text, match the best synonym for each of the terms below. The
meaning can be inferred from the context in which they appear.
 A) Competitor 1) Order
B) Mandated 2) Position
C) Value 3) Condition
D) Attitude 4) Economize
E) Requirements 5) Adversary
F) Saving 6) Benefit

3. According to the text, why is it good to implement ISO standards?

RT/experts agree that the most important component for iso improvements
should be attitudes within the company rather than just documents and for
them it is a qualy seal that improves the corporate image and clients for the
optimization of the internal processes of the company . increasing
productivity what do you think is the bets title for the artice your read why

4. What do you think is the best title for the article you read? Why?

RT/ The best title for the article that I read should be good benefits for iso
standards since companies know that iso standards are very good for them
since this helps them in many things but somehow they need a good
motivation for what day apply and thus in this way have much better results

5. Critical thinking:

After studying the complementary material “ISO 9001 It’s in the detail” and
“ISO 9001 Quality Management”, explain the different steps you would follow
to implement an ISO in a SME (Small and Medium Sized Enterprise). Use a
diagram to show the steps that you would follow.
 strategies action plans and leadership

People Management

financial resource management

customers vendors

[Terealization of products or servicesxt]

6. Check some of the International language ISO Symbols and translate what
they mean in your native language: Spanish.

ISO Symbol English Meaning Spanish Meaning

Example:
Parking or car parking Zona de parqueo

Baby care or daycare Cuidado de bebe

Rent a car Alquiler de vehiculos

Mandatory protection Protection obligatoria

hand de las manos

Informative sins Señales informativas

Hot surface Superficie caliente

hospital Hospital