DISTRIBUCION FISICA INTERNACIONAL

FICHA 2281628

EVIDENCIA 3: WORKSHOP “UNDERSTANDING HOW TO IMPLEMENT HOE TO

IMPLEMENT ISO STANDARD”.

ELABORADO POR
YURI KATHERINE IDARRAGA

PRESENTADO A
JENNY MUÑOZ

SERVICIO NACIONAL DE APRENDIZAJE

SENA

2021
1. Read the following text and answer the questions below.

_____________________________

By Michelle Bangert

Companies know ISO standards may be good for them, but they may need
motivation to get certified. Manufacturing sectors have adopted ISO 9000 for three
reasons: the value of the standard, the sales and marketing advantage, and
company requirements.

Companies appreciate how the standard can improve their business processes and
reduce scrap, rework and cost. Second, manufacturers with similar products, service
and price use the certification to differentiate themselves from their competitors. “It
gives you a marketing advantage over the competition. In other words, It’s a
differentiator for customers to pick the best option for them.

The final reason manufacturers adopt ISO 9000 is that they were mandated to do so.
ISO-certified companies may require their suppliers to do the same. “It’s hard to do
business with anyone-especially in manufacturing-if you’re not ISO 9000 certified,”
says an expert who has 25 years experience in international standards. 
However, the certificate alone will not improve the company’s business processes.
The goal should be improved business, not a piece of paper. Done correctly, ISO
standards can improve an organization’s business processes and add value.

Experts agree that the most important component to ISO improvements should be
attitudes within the company rather than just documents. “The key is to actually
implement it and get management involved … ISO standards can help by actually
saving money or improving a company’s environmental footprint.” they say. (Bangert,
2007)

2. Based on the text, match the best synonym for each of the terms below. The
meaning can be inferred from the context in which they appear.

A) Competitor 1) Order
B) Mandated 2) Position
C) Value 3) Condition
D) Attitude 4) Economize
E) Requirements 5) Adversary
 F) Saving 6) Benefit

3. According to the text, why is it good to implement ISO standards?

Experts agree that the most important component for ISO improvements should
be attitudes within the company rather than just documents and for them it is a
quality seal that improves the corporate image and increases and loyalty of
relationships with third parties and clients for the optimization of the internal
processes of the company, increasing productivity.

4. What do you think is the best title for the article you read? Why?

COMMERCIAL BENEFITHS OF ISO IMPLEMNTATION

Because companies know that ISO standards can be good for them, but they may
need motivation to get certified. Manufacturing sectors have adopted ISO 9000 for
three reasons: The value of the standard, the sales and marketing advantage, and
the company’s requirements.

5. Critical thinking:

After studying the complementary material “ISO 9001 It’s in the detail” and “ISO
9001 Quality Management”, explain the different steps you would follow to
implement an ISO in a SME (Small and Medium Sized Enterprise). Use a diagram
to show the steps that you would follow.

ISO 9001
IN AN CLIENT
CLIENT SME
Tactical and operational
decision
Requirements Satisfaction
Analysis measurement
Management of physicial

6. Check some of the International language ISO Symbols and translate what
they mean in your native language: Spanish.
ISO Symbol English Meaning Spanish Meaning

Example:
Parking or car parking Zona de parqueo

Baby care or daycare Cuidado de bebes o

guardería

Rent a car Alquiler de vehículos

Mandatory and Protección obligatoria de

protection manos

Informative sings Señales informativas

 Hot Surface Superficie caliente

Hospital Hospital

Tactical and
operational decision
6. Check some of the
International language ISO
Symbols and translate what they
mean in your native language:
Spanish.
ISO Symbol English Meaning
Spanish Meaning
Example:
Parking or car parking Zona de
parqueo
Baby Care Zona de baños de
bebes
Rent car Alquiler de
vehiculos
Requirements
CLIENT
Tactical and
operational decision
Analysis
measurement
Management of
physicial
ISO