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  • Akram Said: Tabseer Certificates - IT Specialist

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    Sara mamdouh
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    The document provides a summary of Akram Said's work experience and skills. It lists his current role as an IT Specialist at Tabseer certificates where he manages company accounts, network, infrastructure, and troubleshooting. It also lists previous roles in technical support at BeIT and customer care at NGC Academy. Key skills listed include being flexible, dependable, having strong communication and problem solving abilities, and being proficient in troubleshooting, training users, and various IT tasks. Languages spoken are listed as Arabic at a native level and English at a very good level.

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    The document provides a summary of Akram Said's work experience and skills. It lists his current role as an IT Specialist at Tabseer certificates where he manages company accounts, network, infrastructure, and troubleshooting. It also lists previous roles in technical support at BeIT and customer care at NGC Academy. Key skills listed include being flexible, dependable, having strong communication and problem solving abilities, and being proficient in troubleshooting, training users, and various IT tasks. Languages spoken are listed as Arabic at a native level and English at a very good level.

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    © All Rights Reserved
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    9 views1 page

    Akram Said: Tabseer Certificates - IT Specialist

    Uploaded by

    Sara mamdouh
    The document provides a summary of Akram Said's work experience and skills. It lists his current role as an IT Specialist at Tabseer certificates where he manages company accounts, network, infrastructure, and troubleshooting. It also lists previous roles in technical support at BeIT and customer care at NGC Academy. Key skills listed include being flexible, dependable, having strong communication and problem solving abilities, and being proficient in troubleshooting, training users, and various IT tasks. Languages spoken are listed as Arabic at a native level and English at a very good level.

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    © All Rights Reserved
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    Msaken El Zobat - El Remaya

    Akram Said Giza


    0100 1515 653
    akram.sa3id95@gmail.com

    EXPERIENCE SKILLS

    Tabseer certificates— IT Specialist •Flexible and Dependable


    Jan 2021 - PRESENT ​•Interpersonal
    Managing the company accounts, network, infrastructure and Communication Skills
    troubleshooting.
    ​•Problem Solving Skills

    ​•Proactive, Accurate & Timely


    BeIT for technical support— IT helpdesk
    Oct 2017 - Feb 2020 ​•Quick learner
    Making technical support contracts and troubleshooting the various ​
    companies technical issues.

    NGC Academy for nursery and courses — Customer Care IT Skills


    Oct 2016 - Sept 2017

    Dealing with the customers, organizing the nursery and the courses - Troubleshoot 10-25 Tier 2
    schedule. issues per day for internal and
    external end users, including
    PCs, hardware, software, and
    networking problems.
    EDUCATION
    - Deliver training to end users
    Faculty of law, Cairo university — Bachelor's degree on software and hardware
    2013 - 2021 configuration and diagnose
    issues during setup.
    School of hotel and tourism, Haram — High school degree
    - Analyze and track support
    2010 - MONTH 2013
    tickets and escalate technical
    issues as needed

    LANGUAGES

    •Arabic: Mother Tongue

    •English: Very Good

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