LOHIT M MAGADUM

Technical Support Engineer

My Contact About Me

lohitmagadum@gmail.com Dedicated Technical Support Engineer with 2 years of

experience providing hardware, software, and
networking assistance. Proven track record of
+918123590931
delivering exceptional customer service and resolving
technical issues promptly. Seeking to leverage
Belagavi Karnataka -591124 expertise in troubleshooting and interpersonal skills in
a challenging Technical Support role.

Professional Experience
Soft Skill DXC Technology
2023 – Present
- Addressed user tickets related to hardware, software, and
networking issues, ensuring prompt resolution.
Observation - Walked customers through the installation of applications and
Decision making computer peripherals with a focus on user-friendly guidance.
Communication - Diagnosed problems by asking targeted questions and conducted
remote troubleshooting when necessary.
Multi-tasking
- Recorded technical issues and solutions in detailed logs, ensuring a
comprehensive knowledge base for future reference
. - Customized desktop applications to meet user needs, enhancing
overall system functionality.
Education Background
Citrix Systems
[Bachelor's in [Electronics and
communication] | VTU University |[2020]
2022-2023
- Provided expert guidance to users with simple, step-by-step
Diploma degree [Electronics and instructions, ensuring a positive customer experience.
communication] |KEA University| [2016] - Tested alternative pathways until issues were resolved, showcasing
adaptability and a commitment to problem-solving.
Vanita Vidyalaya - Directed unresolved issues to the next level of support personnel,
ensuring a streamlined escalation process.
High School - Followed up with clients to ensure their systems were fully functional
post-resolution.
2012
- Reported customer feedback and potential product requests to
contribute to continuous improvement.
References: Available
upon request. Skills:

- Proficient in hardware, software, and networking troubleshooting.

- Experienced in conducting remote troubleshooting and providing step-
by-step guidance.
Awards - Strong record of customizing desktop applications to meet user needs.
-Best performer for CSAT - Excellent interpersonal and communication skills, both written and
verbal.
feedback 2022. - Proven ability to work after hours and travel when necessary.
- Detail-oriented with a commitment to recording technical issues and
solutions for future reference.