Contact
abdelaziz.elmallah1@gmail.c
om
www.linkedin.com/in/abdelaziz-
elmallah-39a795130 (LinkedIn)
Top Skills
Cost Reporting
Build Strong Relationships
Zoom
Languages
English (Full Professional)
Arabic (Native or Bilingual)
Italian (Elementary)
AbdElAziz Elmallah
Planning Supervisor
Cairo, Egypt
Summary
Experienced Budget Controller, Payroll, Account Manager and
Reporting Analyst with a demonstrated history of working in the
outsourcing/offshoring industry.
Skilled in Microsoft Excel, Analytical Skills, Customer Service,
Microsoft Word, Time Management and Complaint Management.
Strong sales professional with a Good focused in Accounting and
Business/Management.
Experience
B.TECH
Planning Supervisor
July 2022 - Present (1 year 5 months)
Cairo, Egypt
- Budget planning and controlling.
- Communicate with Marketing and Sales Managers in order to discuss
projected sales percentages and campaign volumes to forecast next year's
contact center budget and transaction volumes across all LOBs.
- Reviewed the Contact Center scheduling and hiring process.
- Ensure that all reports are submitted accurately and on time.
- All responsible for the expected volume to be respected within the contractual
deadlines.
- Ensure to recommend solutions and best practices to overcome any crisis.
- Ensures level of service, AHT, ASA and targets achieved by vendor teams
- Assure of carrying out any necessary analysis from internal and external data
to find the solutions to the NPS crisis we face.
- Ensure movement study of teams activity such as non-vocal team to be
performed monthly.
- Ensure to request necessary tools and venues for infrastructure to be
requested and finalize with vendors.
- Oversee all activities of their team to ensure high levels of performance and
efficient implementation.
- Responsible for professional development of own team.
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- Ensures quality team performance related to agents are analyzed, hours,
days, results and minimizing variations.
- Management of team performance reports:
* Tracks teams that report joining.
* Review all supplier reports.
* Setting of reporting KPIs.

Atheel Contact Center

Senior Data Analyst
September 2021 - July 2022 (11 months)
Cairo, Egypt

- Collecting, organizing and interpreting statistical information to help the top

management use it make decisions.

- Responding to data-related queries and keeping track of these.

- Analyzing data to identify trends.

- Setting up processes and systems to make working with data more efficient.

- Researching new ways to make use of data.

- Maintaining databases, reorganizing data in a readable format.

- Performing analysis to assess quality and meaning of data.

- Filter Data by reviewing reports and performance indicators.

- Using statistical tools to identify, analyze, and interpret patterns and trends in
complex data sets that could be helpful for the diagnosis and prediction.

- Assigning numerical value to essential business functions so that business

performance can be assessed and compared over periods of time.

- Analyzing trends that impact both the organization and the industry.

- Preparing reports for the management stating trends, patterns, and

predictions using relevant data.

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- Preparing final analysis reports for the stakeholders to understand the data-
analysis steps, enabling them to take important decisions based on various
facts and trends.

ELEKTRONORM S.p.A.
Electronic Technician
February 2021 - August 2021 (7 months)
Gessate, Lombardy, Italy

Assemblaggio e installazione di quadri elettrici "it".

-Installation.
-Automation and switchboards

Atheel Contact Center

Key Account Manager (Payroll Function)
July 2019 - February 2021 (1 year 8 months)
Qesm El Maadi, Cairo, Egypt

- Set pay policy.

-Define pay components.
-Collect payroll inputs.
-Gross and net salary calculation.
-Distribute pay slips.
-Deposit and report dues.
-Creating and updating payroll databases.

Majorel Egypt
Payroll Benefits Specialist
November 2017 - April 2018 (6 months)
Cairo Governorate, Egypt

ECCO Outsourcing
3 years 4 months

Accountant
November 2016 - November 2017 (1 year 1 month)
Cairo Governorate, Egypt

Account Manager
September 2015 - November 2016 (1 year 3 months)
Cairo Governorate, Egypt

Being the focal point is not easy, specially when you are presenting your
company, handling all clients requirements, answering our employees

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inquiries, managing a great team and serving the payrolls for all accounts
types

Trainer
April 2015 - August 2015 (5 months)
Trainer for Vodafone 888 account.

Call Center Team Leader

November 2014 - April 2015 (6 months)
leading my team to achieve our customer satisfaction, improving their skills,
Monitoring their performance to correct their actions.

HR Recruiter
August 2014 - October 2014 (3 months)
Cairo Governorate, Egypt

Recruiting for Vodafone 888 account.

Vodafone
Call Center Representative
June 2013 - July 2014 (1 year 2 months)
Signing with ECCO Outsourcing Co.

Education
The Higher Institute of Cooperative and Managerial Studies.
Good, Accounting and Business/Management · (2012 - 2016)

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