To: Mr.

Kevin Lee
President

Regarding: Customer Waiver

WAIVER
(INTERNATIONAL AND DOMESTIC TICKETS OR PACKAGE PURCHASED)

FEILI INTERNATIONAL BUSINESS TRAVEL AND TOURS is not responsible if an airline cancels, reschedules, or
delays a flight for any reason. and therefore, you are releasing the company, employees, sub agents from liability
for the Airlines flight changes and cancellations.

FEILI INTERNATIONAL BUSINESS TRAVEL AND TOURS (TRAVEL AGENT) is acting solely as intermediary and agent
for the travel services I have requested and that these services (i.e. Air and Sea Carriage, Hotel accommodation,
Ground transportation, Tours, Meals, Cruises, Travel Insurance, etc.) are not directly supplied by this travel
agency. This agency therefore shall not be responsible for breach of contract or any intentional or careless
actions or omissions on part of suppliers, which may result in any loss, damage, delay or injury to you and your
travel companions. This agency likewise shall not be responsible for any injuries, damages, losses caused to any
traveler in connection with terrorist activities, social or labor unrest, mechanical or construction difficulties,
diseases, local laws, climatic conditions, abnormal conditions or developments, or any other actions, omissions or
conditions outside the travel agent’s reasonable control.

By embarking upon this travel, Travelers (CUSTOMER) voluntarily assume all risks involved with such travel,
whether expected or unexpected.

Travelers are responsible for accuracy of travel documents such as valid passports, valid visas and affidavits that
will be required for international travel. Exit from the Philippines and entry into a foreign country are solely the
discretion and decision of the Immigration Officer. Travelers who purchase tickets of Budget Airlines i.e. CEBU
PACIFIC, PAL EXPRESS, AIR ASIA ZEST AND TIGER AIR are advised that these are NON-REFUNDABLE for any
reason.

Flight cancellations and delays of these airlines are beyond the Travel Agent’s reasonable control hence it accepts
no responsibility over these events. However, Travel Agent endeavors to exert all its effort to assist Customers in
these situations.

Unused tour services are NON REFUNDABLE. Customers’ retention of tickets, reservations, tour/hotel vouchers
and other travel documents after issuance shall constitute consent to all of the above and an agreement on their
part to convey hereto to their travel companions or group members.

OTHER RESTRICTIONS

The purchase of any travel services offered by FEILI INTERNATIONAL BUSINESS TRAVEL AND TOURS constitutes a
contractual arrangement between you and FEILI INTERNATIONAL BUSINESS TRAVEL AND TOURS and represents
your acceptance of the FEILI INTERNATIONAL BUSINESS TRAVEL AND TOURS Terms & Conditions set out herein.

For review and approval.

Submitted by:

Christopher Sta. Cruz

Marketing and Sales Manager

Approval:

Kevin Lee
President
Date: ____________________