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#1 Discover Opportunities And Maximize Work Efficiency with

Scout - Soroco’s Work Graph Platform

#2 How Scout’s Work Graph Helps Managers And Leaders

Optimize Their Team’s Output

Leadership in the digital arena today demands a deep understanding of exactly how work
gets done. Soroco's Scout platform captures rich data that digitally represents a team's
detailed work patterns and scales to identify an enterprise's global work patterns. This helps
leaders make more informed decisions, institute changes, and improve their teams' overall
performance.

Let’s explore how the work graph empowers people and organizations.

Understanding the Scout platform and work graph

We estimate that close to 75% of all interactions that take place at work are undocumented,
like those when interacting with software on a machine. This includes even simple things like
entering an address in a field, clicking submit, etc. Because all these steps are
undocumented, the actual workings of teams can remain a mystery.

Scout revolutionizes work visualization through the work graph, where it captures
interactions between people and machines, generating a digital map of specific work
processes. Using insights from the human-machine interface and anonymizing data, the
Word Graph provides a structured view of work, revealing hidden patterns and variability that
show how teams get work done.

The average user has close to 2800 total interactions daily. The Scout platform successfully
addresses the challenges of capturing and analyzing all interaction data from applications
for study.

Uncovering work patterns and variability

If each employee does close to 2800 actions on their machines every day, knowing what
applications they use and how more than one member tackles the same task differently can
be an eye-opener. The work graph helps dive deep into work processes to reveal variations in
the steps followed by employees performing similar tasks.
Managers gain a better understanding of their team's workday, processes, and performance,
allowing them to make meaningful decisions that optimize their team’s efforts. This kind of
information is easily missed if you only rely on conventional process mining technology.

This is why the work graph is based on observing the approximately 2800+ daily digital
human interactions and mining rich metadata that can be practically applied to better
understand the user's day.

Establishing work baselines and aligning terminology with variations helps the work graph
identify critical areas to improve specific KPIs. This helps create more effective work
processes.
By allowing users to add or subtract steps from the work graph , managers can annotate it
with a specific process. It is important as it allows managers to raise queries and compare
different users' methods of task completion.

When automation is a good idea

Close to 33% of digital work can be automated. More importantly, this figure is derived from
real user micro-interactions. Additionally, the work graph also reveals the impact of team
overlap and coordination. Balancing overlap is crucial to avoiding excessive interruptions
and distractions and ensuring optimal work output. Thanks to this kind of insight-based
automation, back office work can easily be reduced by at least a third.
Overcoming challenges and achieving success with the work graph

Implementing the work graph has its own challenges. Technical hurdles include contextual
data capture in real time, analysis, and implementing machine learning classifiers. All the
collected data has to be combined at the right level of abstraction. This must ultimately be
understood by a person to be useful. Data privacy is another consideration, with
anonymization and protection of user privacy being paramount.

On the flip side, the work graph also offers several other benefits. It enhances employees'
work experience by providing insights into their work patterns, and enabling better course
corrections. Real life examples with some of our biggest customers demonstrate tangible
benefits, such as identifying unnecessary effort, improving work efficiency, and achieving
higher value-added work.

But Scout works transparently. People must opt in. Managers and teams can specify a list of
applications that are used for work to narrow down where data can be collected for review.
Users can also see what information is being collected for inspection but is aggregated at
the team level.

Looking ahead

The work graph proves that the transformative power of technology in the workplace cannot be
underestimated. By visualizing and analyzing how work is done, organizations gain the unique
opportunity to optimize operations in ways that are centered on the core of their people and
processes. Harnessing the power of the work graph has the power to transform workplaces,
enhance collaboration, and ultimately reach every important business milestone.

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What We Found
● On average managers expect to account for about 80% of their work day.
● Yet, most cannot account for more than 20% of a team's daily work.
● The almost 60% work recall gap is mainly due to the fact that the work is happening in
several different ways. Managers may only know of a few different ways or may not
anticipate additional things the teams are doing.
● Work graph can help shrink this gap and help managers become more efficient.