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  • Sasaran Mutu MKT

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    This document outlines the marketing department's objectives and action plans for January to December 2024. The objectives are to achieve a target sales of 3.75 billion per month and maintain a customer satisfaction rating of 4. The action plans to meet these objectives include developing new customer projects, requesting projects from current customers, joining exhibitions and seminars, ensuring product quality meets specifications, responding to non-compliant product claims, delivering products on time and with the correct documentation and quantities, and responding to late delivery claims.

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    SASARAN MUTU MKT

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    This document outlines the marketing department's objectives and action plans for January to December 2024. The objectives are to achieve a target sales of 3.75 billion per month and maintain a customer satisfaction rating of 4. The action plans to meet these objectives include developing new customer projects, requesting projects from current customers, joining exhibitions and seminars, ensuring product quality meets specifications, responding to non-compliant product claims, delivering products on time and with the correct documentation and quantities, and responding to late delivery claims.

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    Download as XLSX, PDF, TXT or read online from Scribd
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    17 views1 page

    Sasaran Mutu MKT

    Uploaded by

    vadlifanstunggal
    This document outlines the marketing department's objectives and action plans for January to December 2024. The objectives are to achieve a target sales of 3.75 billion per month and maintain a customer satisfaction rating of 4. The action plans to meet these objectives include developing new customer projects, requesting projects from current customers, joining exhibitions and seminars, ensuring product quality meets specifications, responding to non-compliant product claims, delivering products on time and with the correct documentation and quantities, and responding to late delivery claims.

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    SASARAN MUTU

    DEPARTMENT MARKETING
    PERIOD Jan - Des 2024
    ISSUE DATE Januari 2024

    NO OBJECTIVE ACTION PLAN PIC / SCHEDULE


    1 Target Sales 3,75 Billion / Month 1. Develop new customer's mass production project Marketing/Jan-Des 2024

    2. Request new project from current customer Marketing/Jan-Des 2024

    3. Review an expensive quotation Marketing/Jan-Des 2024

    4. Join Exhibition Marketing & FSE/Jan-Des 2024

    5. Join Seminar Marketing & FSE/Jan-Des 2024

    2 Tingkat kepuasan pelanggan Range 4

    A. Quality 1. Kualitas product yang dikirimkan sesuai spesifikasi Marketing/Jan-Des 2024

    2. Respon terhadap claim karena produt NG Marketing & QC/Jan-Des 2024

    3. Kemasan product yang digunakan sesuai standar Marketing & QC/Jan-Des 2024

    B. Delivery 1. Ketepatan waktu pengiriman Marketing & PPIC/Jan-Des 2024

    2. Kelengkapan dokumen yang disertakan PPIC/Jan-Des 2024

    3. Kesesuain kuantitas dengan permintaan Marketing & PPIC/Jan-Des 2024

    4. Respon terhadap claim keterlambatan delivery Marketing & PPIC/Jan-Des 2024

    Prepared by Checked by Approved by

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