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  • Excellence Wins

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    Bradden Jeffery
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    This book summary outlines key lessons from the book "Excellence Wins" by Horst Schulze. The book emphasizes the importance of motivating team members through an inspiring vision and maintaining core values. It highlights that businesses that focus on excellent customer service, empower employees, and consistently perform above average will outshine competitors. The summary notes five key lessons from the book, including making no excuses, owning complaints, preventing defects through service excellence, and motivating employees through opportunities to learn and contribute rather than just money. It concludes that the principles in the book can be applied across industries to approach opportunities and problems with an excellent mindset.

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    This book summary outlines key lessons from the book "Excellence Wins" by Horst Schulze. The book emphasizes the importance of motivating team members through an inspiring vision and maintaining core values. It highlights that businesses that focus on excellent customer service, empower employees, and consistently perform above average will outshine competitors. The summary notes five key lessons from the book, including making no excuses, owning complaints, preventing defects through service excellence, and motivating employees through opportunities to learn and contribute rather than just money. It concludes that the principles in the book can be applied across industries to approach opportunities and problems with an excellent mindset.

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    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd
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    39 views1 page

    Excellence Wins

    Uploaded by

    Bradden Jeffery
    This book summary outlines key lessons from the book "Excellence Wins" by Horst Schulze. The book emphasizes the importance of motivating team members through an inspiring vision and maintaining core values. It highlights that businesses that focus on excellent customer service, empower employees, and consistently perform above average will outshine competitors. The summary notes five key lessons from the book, including making no excuses, owning complaints, preventing defects through service excellence, and motivating employees through opportunities to learn and contribute rather than just money. It concludes that the principles in the book can be applied across industries to approach opportunities and problems with an excellent mindset.

    Copyright:

    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd
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    of 1

    Lampiran C

    BORANG SINOPSIS BUKU

    Nama Sekolah: SMK Bum-Bum, Semporna Kod Sekolah: XEA 3330

    1. Nama Guru
    Jeffery Anak Bueh
    2. Judul 3. Bidang: Leadership
    Excellence Wins
    4. Tarikh Pembentangan 5. Masa:

    6. Tempat Pembentangan
    7. Sinopsis

    ‘Excellence Wins’ book was written by Horst Schulze in 2019. This book summarizes all that he
    said in his speeches on YouTube, which provide the insight level of passion and commitment this
    man has for creating excellent service. Horst does an excellent job highlighting the importance of
    motivating team members by sharing an inspiring vision. His concepts are simple and easy to
    understand - amazingly basic strategies that are unfortunately so frequently second-guessed or
    forgotten that many businesses do indeed end up compromising or losing market share. The
    businesses that hold true to core values, instill employee desires to be part of something greater
    than themselves, and consistently perform above average will always outshine their competitors -
    everyone benefits from this model.
    8. Nilai Pengetahuan / Pengajaran

    1. Make no excuses.
    2. If you have a complaint, own it immediately.
    3. Defect prevention is key to service excellence.
    4. Motivator in our lives isn’t money;it’s the opportunity to learn, grow in responsibilities,
    contribute to others, and be recognized for achievements.
    5. There is always room at the top.

    9. Aplikasi Ilmu Dalam Organisasi / P&P

    Great principles that can be applied across industries. This is an authentic account of how we
    approach opportunities and problems and how we led with an excellent mindset that makes the
    crucial difference between good and great. This a reminder that when one stewards one’s career
    well, their influence increases to enable them to change the course of history in the sphere of their
    influence. That is inspiring. It truly is applicable for someone working in about any field, and I
    belief in valuing other people and treating them well (with sincerity) is a great basis for successful
    leadership.

    Disediakan oleh, Disahkan oleh,

    ........................................................ ........................................................
    (JEFFERY ANAK BUEH) ( )

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