Front Line Management 20th February

2024 Cork

Start Date: 20/02/2024 + 21/02 &

22/02

Duration: 3 days - 09:00-17:00

Location: 1 Lapp's Quay, Centre,

Cork

Full Fee: €2285

Network Members Fee: €1828

Programme overview
Ambition is always to be applauded, but for
it to really take you anywhere, you have to
harness it. Our Frontline Management
programme will provide you with the
toolbox you need to succeed as a frontline
manager. You’ll discover how to delegate,
plan effectively and manage the work of
others.

Learning Outcomes
By the end of day 1 the participants will be able
to:
• Identify the behaviours required for effective
front line management
• Create a development plan for transition from
individual contributor to manager
• Understand and apply the FISHER personal
change model
• Understand the importance of management
behaviours and the impact to organisational
success
• Use the essential steps of planning (6 step
model)
• Identify personal time management
behaviours
• Apply time management techniques for
increased effectiveness
• Use the 7-step problem solving tool
• Select from a range of over 70 problem
solving techniques
• Apply the DICE model to decision making

By the end of day 2 the participants will be able

to:
• Identify the behaviours that build/destroy
trust
• Apply the 3-step model of trust
• Identify effective team behaviours
• Delegate tasks effectively
• Use a range of listening skills to enhance
communications
• Give effect feedback
• Deliver difficult messages
• Provide clear communications

By the end of day 3 the participants will be able

to
• Identify the industrial bodies in Ireland
• Understand the basics of Employment law
• Apply policy and procedures to case studies
• Apply the BSC model for performance
management
• Deal with a range of difficult situations

Who is this course

for?
People who are about to or who have recently
taken on the responsibility for managing
others. Designed to give newly appointed front
line managers, team leaders, supervisors and
others a solid foundation in management skills.

Content Covered:
Day 1
Transition to Manager
• Understanding the role of the manager
• Dealing with transitional Change
• Planning and goal setting
Personal Effectiveness
• Time Management
• Problem Solving
• Decision making

Day 2
Building Teams and Trust
• Building Trust
• Building teams
• Delegation
Communications
• Listening Skills
• Giving/receiving feedback
• Dealing with difficult messages

Day 3
Key Aspects of HR Management
• Employment Law basics
• Industrial bodies in Ireland
• Dealing with grievances
• Managing departures from the norm
Performance management

Trainer Profile
Irish Management Institute
Our Mission, And Passion, Is to Equip Leaders
To Build The Future.Founded by business
leaders for business leaders, IMI
areempowering world-class executives for over
sixty years.In partnership with UCC’s expert
research faculty and an international network
of thought leaders, our globallyranked
executive development will challenge, support
and inspire you to unlock your potential and
fulfil your ambition.Surrounded by passionate,
like-minded executives, you’ll be equipped with
the tools and insights to shape the future of
your organisation. IMI’stransformational
impact will last, allowing organisations and
their leaders to constantly evolve to match and
successfully fulfil their potential.

Supported by

The Irish Hospitality Institute (IHI) was founded in 1966

as the professional membership body for professionals
working within hospitality, tourism and catering
industries in Ireland.

Since its founding, the IHI has been dedicated to

promoting professional development and lifelong
learning through a variety of management development
and training initiatives, including seminars, conferences,
and networking opportunities.

“Our mission is to encourage and enable the

professional growth of our industry professionals while
also promoting excellence in the hospitality and tourism
industry”.

We are pleased to partner with the Irish Management

Institute and the Restaurant and Hospitality Skillnet to
support the professional development and growth of our
industry professionals.

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