Task 4 Section 1 Questions 1 -9

1. Name THREE common factors in an individual’s personal life and how they can impact
wellbeing.
Factor Impacts
1 Family Healthy family relationships help children and young people feel secure and loved which impacts their brain development and sense of self

2 Culture It influences what you eat, who you spend time with and shapes your values and your views on health and wellbeing

3 Friends

2. List three activities that can support your overall mental and physical wellbeing.

1
Get enough sleep
2
Exercise
3
Build relationships

3. Identify THREE common positive or negative factors that can impact wellbeing in the
workplace.

1 Overtime and number of hours worked

2 Providing social support
3 Conflict between work and family commitments

4. Using the table below to complete your answer, identify one advantage AND
one disadvantage of using each communication style for personal wellbeing in the workplace.

Communication Advantage of using Disadvantage of using

Style communication Style for personal communication Style for
wellbeing in the workplace personal wellbeing in the
workplace
- You avoid or postpone conflict in the short
Passive term
- Others tempt to look out for you
- You are often praised for being selfless
There is no guarantee things will work out
Assertive

- You feel powerful and in control They may also react before thinking
Aggressive - You are able to release tension which causes tension, conflict and
- You are less vulnerable.
Things tend to go your way
low productivity

Author Craig Miller Course Business Services Qualification BSB30120 Certificate III in Business
Task 4 Section 1 Version 0.5
Page 1 of 6
5. Three weeks ago you casually mentioned to your manager you were feeling very stressed
and that your supervisor was not supporting you. Reflecting on how you communicated this
information:

a) Identify two effective methods for communicating personal wellbeing matters with your
manager.

Have a one - one conversation where you need to be clear and direct
1

Could either request a phone call, video call or even type up an email to express your feelings
2

b) provide two recommendations that could be implemented to improve your personal

wellbeing in the workplace.

Create a comfortable work environment

1

Encourage real breaks

2

6a. Briefly describe what an Employee Assistance Program (EAP) is.

An employee assistance program generally offers free and confidential assessments, short-term
counseling, referrals, and follow-up services for employees.

6b. Briefly explain how an employee can access an EAP.

6c. List three benefits of an EAP.

- Ensuring employees can access support they need

- Increased productivity
- Affordable resources

Author Craig Miller Course Business Services Qualification BSB30120 Certificate III in Business
Task 4 Section 1 Version 0.5
Page 2 of 6
7. You are the Assistant Administrative Officer at The Perfect Property Group Real Estate
Agency. Your manager has asked you to research and review two online resources that could
help to support personal wellbeing.

In your answer explain how the resource can be used to support wellbeing and include the
URL.

Name of organisation and how the URL

resource/s can be used
Black Dog Insitute: https://www.blackdoginstitute.org.au/resources
The Black Dog Insitute provides industry leading online -support/wellbeing/workplace-wellbeing/
courses designed to help with your wellbeing specialises in
Anxiety, Depression, OCD, Mindfulness, Stress.
Beyond Blue: https://www.beyondblue.org.au/
Beyond Blue offers a free catalogue of resources on
depression, anxiety, chronic illness and suicide for people,
their partners, family and friends, and for health professionals
who work in mental health.

8. Outline the appropriate communication strategy for the following workplace issues.

Workplace issue Communication strategy

You have a sick child at home and need to have
the day off to care for them Write a email requesting a leave
You have an appointment with a specialist in three
weeks’ time.

You are planning a skiing holiday for next August

Call your manager
Your chair no longer adjusts to the correct height
Ask your manager to provide you a new chair
Your supervisor has been bullying you
Talk to the HR department

Author Craig Miller Course Business Services Qualification BSB30120 Certificate III in Business
Task 4 Section 1 Version 0.5
Page 3 of 6
9a. You would like to request leave to take a skiing holiday for two weeks next November.
Leave requests must be sent to your manager by email for approval. Draft your email leave
request below.

Dear Manager,

I would like to request a leave to go on a skiing holiday for 2 weeks next November for a vaction if that's okay. Is it
possible to let me take an holiday for 2 weeks. Please let me know your decision.

Kind Regards,

Madhumita

Author Craig Miller Course Business Services Qualification BSB30120 Certificate III in Business
Task 4 Section 1 Version 0.5
Page 4 of 6
9b. Your manager said no to your leave request because another staff member is on leave at
that time. Respond to your manager with alternative options that would help to support your
leave request. Draft your email below:

Dear Manager,

Thank you for responding back to me I understand that you had to decline my leave request as another staff member is on lea
at that time that is perfectly fine. Will it be possible if I postpone my leave to December will that be suitable to let me have a lea
Please let me know if you have decided.

Kind Regards,

Madhumita

9c. Your manager emails you and approves your leave. Explain how your second email
resulted in your leave request being approved.
Author Craig Miller Course Business Services Qualification BSB30120 Certificate III in Business
Task 4 Section 1 Version 0.5
Page 5 of 6
Author Craig Miller Course Business Services Qualification BSB30120 Certificate III in Business
Task 4 Section 1 Version 0.5
Page 6 of 6