Human Resource

Standard Operating Procedures

 TABLE OF CONTENTS

SECTION 1:
HUMAN RESOURCE MANAGEMENT AND PLANNING

Policy # Name Page #

1-10 Human Resource Management SOP 1
1-20 Human Resource Services SOP 3
 Appendix A: Human Resource Request Form 6

SECTION 2:
POSITION CLASSIFICATION AND EVALUATION

Policy # Name Page #

2-10 Job Descriptions SOP 7
 Appendix A: Sample Job Description Form 10
 Appendix B: Organizational Chart 13

SECTION 3:
EQUAL OPPORTUNITY EMPLOYMENT

Policy # Name Page #

3-10 Equal Opportunity Employment SOP 14

SECTION 4:
STAFFING

Policy # Name Page #

4-10 Recruitment and Hiring SOP 16
 Appendix A: Notice of Competition Form 28
 Appendix B: Sample Job Advertisement I 29
 Appendix C: Sample Job Advertisement II 30
 Appendix D: Sample Letter for Selected Applicants 31
 Appendix E: Examples of Interview Questions 32
 Appendix F: Guide to Acceptable Interview Questions 33
 Appendix G: Candidate Profile Form 37
 Appendix H: Guidelines for Assessment of Each Factor 42
 Appendix I: Sample Letter for Applicants Not Selected for
Subsequent Interview 46
 Appendix J: Sample Letter for Applicants Selected for
Subsequent Interview 47
 Appendix K: Sample Letter of Confirmation of Job Offer 48
  Appendix L: Sample Letter for Applicants Not Offered
a Job 52
 Appendix M: Reference Check Form 53

SECTION 5:
EMPLOYMENT

Policy # Name Page #

5-10 Staff Orientation SOP 58
 Appendix A: New Employee Orientation Check List 61
5-20 New Employee Safety Orientation SOP 64
 Appendix A: New Employee Safety Orientation Form 66
5-30 Probationary Period SOP 68
 Appendix A: Probationary Employee Report 70
 Appendix B: Probationary Period Timeframe 72

SECTION 6:
EMPLOYEE COMPENSATION AND REVIEW

Policy # Name Page #

6-10 Employee Compensation and Review SOP 73
6-20 Travel, Meal and Miscellaneous Allowances SOP 80
6-30 Hours of Work SOP 82
6-40 Vacation Leave SOP 85
6-50 Sick Leave SOP 88
6-60 Leave of Absence SOP 90
6-70 Employee Benefits SOP 95

SECTION 7:
EMPLOYEE TRAINING AND DEVELOPMENT

Policy # Name Page #

7-10 Training and Development SOP 99
 Appendix A: Application for Training 103
 Appendix B: Repayment Agreement 104

SECTION 8:
EMPLOYEE CONDUCT

Policy # Name Page #

8-10 Code of Ethics SOP 105
8-20 Employee Conduct SOP 109
Policy # Name Page #
 Appendix A: Employee Conduct Offenses 114
8-30 Sexual Harassment SOP 117
 Appendix A: Guidelines for an Effective Sexual
Harassment Policy 121
8-40 Workplace Harassment/Discrimination SOP 123

SECTION 9:
EMPLOYEE GRIEVANCES

Policy # Name Page #

9-10 Employee Grievances SOP 127

SECTION 10:
PERFORMANCE MANAGEMENT

Policy # Name Page #

10-10 Performance Management SOP 131
 Appendix A: Definitions of Rating Used in Employee
Performance Evaluation 136
 Appendix B: Performance Management Record 140

SECTION 11:
HUMAN RESOURCE RECORDS

Policy # Name Page #

11-10 Human Resource Records SOP 143

SECTION 12:
AWARDS OF RECOGNITION

Policy # Name Page #

12-10 Awards of Recognition SOP 146

SECTION 13:
EXIT QUESTIONNAIRE AND INTERVIEW

Policy # Name Page #

13-10 Exit Questionnaire and Interview SOP 147
 Appendix A: Exit Interview Form 149