Matter BEFORE THE DCDRC – Moradabad, Uttar Pradesh

CC/142/2023

Aadesh Gupta

OP NAME OF PARTY Remarks

NO.

1 Unique Aircon, Moradabad (U.P) Dealer

2. Johnson controls Hitachi Air Conditioning Manufacture

India Ltd., Karna Nagar, Mehsana -
Gujrat-382727

3. Hitachi Service Center,Toolex System Service Center

near Aasirwad Hospital, Moradabad(U.p)
Name Correction needed Coolex is the
actual name

WS COMMENTS FOR OP NO.2&3

Product SAC 1.5 Ton

Grievance of customer Cooling Issue
Para Details Remarks / Reply
No. Date
1. 18.05.2022 - Complainant purchased the Matter of Record
SAC 1.5 Ton in Rs.34500/- on
dated 18.05.2023

2. - Op1 told him about 10yr. - Denied

warranty for the compressor Does not pertain to us.
and 1 yr. Warranty for
stabilizer.
- Which warranty card
is attached in the
complaint copy there
is clearly mentioned
that the compressor
warranty is for five
years, so here the
complaint is
suppressing the fact,
so this complaint
needs to dismiss.
3. 01.09.2022 - Cooling Problem Started in AC - Matter of Record
03.09.2022 01.09.2022, and the complaint
 12.10.2022 was made to fix this issue on
dt.03.09.2022, but the
complaint was closed without
any solution.

4. 10.11.2022 - On 10.11.2022 complaint was - Matter of Record

18.11.2022 made again, but the same was
closed on 18.11.2022 without
any solution.

5. 18.11.2022 - On 18.11.2022 complaint was - Matter of Record

13.12.2022 made again, but the same was
closed on 13.12.2022 without
any solution.
6. 03.03.2023 - 03.03.2023 complaint was - Matter of Record
09.03.2023 raised again, but the same
was closed on 09.03.2023
without any solution.
7. - Regarding the problem, no - Denied
Solution has been made till - Here the customer is
today. suppressing the job
sheet dated
26.04.2023, which
he signed. The job
sheet indicated that
the indoor unit's
PCB (Printed Circuit
Board) was replaced
to ensure the air
conditioner's proper
functioning.
8. - Deficiency in Services - Denied
9. - Cheated by not providing the - Denied
services
10. - Deficiency in providing - We have our
services to customer that standard procedure
shows careless. and system to
provider services as
when any customer
approached us for
services or for
grievance. The
customer has to
register his
complaint through e-
 mail or on toll-free
number or through
mobile application to
which our company
generates a Unique
Service Number
under which
reference services
are rendered and
the same being
informed to the
concerned customer
through Service
SMS.
-
11. - Ops are liable to pay - Denied
Rs.40000/- which he spent for
the new AC.
12 - Compensation of Rs.10000/- - Denied
for mental illness, which
occurred due to negligence in
services by the ops.
13 27.04.2023 - Legal notice was sent, but Ops - Denied
did not make a Reply.
14. - Jurisdiction of Court - Denied
- Prayer: -
1. Refund the amount of AC
that Rs.34500/- or
replacement.
2. Provide Rs.40000/- which
is paid for the new AC.
3. Rs. 100000/- for Mental
Trauma due to this act.
4. Litigation Cost Rs. 20000/-
Total Cost =Rs.1,94,500/-

Other Remarks: - IDU’S PCB was replaced in Job sheet 26.04.2023

Job Sheet Details: -

Sr. NO. Date Details Customer Remarks /

Reply
1. 26.04.2023 IDU’S PCB Replaced Signed by Customer