Professional Documents
Culture Documents
Effective listening
- Make eye contact
- Be aware of body language
- Concentrate on what is being said
- Allows the speaker to talk without
interruption
- Rephrase or summarize what has been
said
- Ask relevant questions
2.45 Exercise 3 Page 27
2.50 Wrap up
Three meeting documents
- Notice of Meeting
- Proxy form
- Agenda