Communicating

Financial Controlling KPI/IP6-Cost/

Financial Monitoring KPI/F2-Profitability
KPI/F1- KPI/F1-Group (Profit/Expenses) Overheads
Financial Planning Turn Over against set against set KPI/IP5- Level
Increase against set KPI/IP3- Level of KPI/IP4- Level of
targets Quarterly targets
KPI/F4- Quarterly targets Passing Construction Retention of
Quarterly KPI/IP1- Level of 15%-15% 15%- 45%-75% KPI/IP2- Level Termination
Optimum CY Fee CY Agreement 20%-95% Completion Passing Release
ADMin 30% of CD Target and 5%-100%
Financial Outcomes-Gen Target Achive achieve Satisfaction
for Promoting
Nature of CY Tasks Marketing, Open-eyed Competitive Organizing Designing Assisting Monitoring And Controlling and
Marketing
Agreement Base Phases A-Pre CY Agreement B-Cy Agreement to Construction Agreement C-Construction D-Post Construction (DLP)
Mile Stone Base Phases A1-Project Inception A2-Proposals & Negotiating A3-Project award CY-accept by CY- B1-Schematic B2-Design B3-Construction B4-Bidding & C1-0%- 25% C2-20%-80% C3-80%-100% D1-Finale Doc D2-Balance Work & D3-Retention release D4-END
Distribute Scope Design(SD) Development(DD) Document(CD) Negotiating Defects

Internal Milestones Competitive Proposals Agree Site Hand Over By contractor Inform Balance Work & Store Experience and collect
Defects Other than reputation
KPI/F3- CY Job Informed at TO
Scope Wide
In time submission Regis Construction Program Revived by Cy Confirm Rectification Collect Client Satisfaction. Convey
Thankfulness, Seek Future Projects

Corporation of CY staff Maintain Cy Project Integrity Un till D4 Appoint Residence Completion Inform If approved DLP end Note & Extend Use For Convince/Marketing
Completed Staff
KPI/F4- CY Inspections ok Through PM ok Throuht PM Appriciate Contributed Staff
Productivity of CY,DGM(CY- CY,QS,DGM(CY-Sec)
Marketing Sec,QS,Client)

Take Over by client After If not approved If not approved Convey to

Finale Inspections Convey to Sender Contractor

up to Construction
award

Top Management Processes Time Ext

Manage Staff Allocation Staff
Higher Level Monitoring TM
Risk Management
Fair Solutions for staff problems
KPI/F6-
Profitability of
Decisions Billing (Cost Controlling)
Progress Analyze/Revice/Convey
Scope Changes/Variations/Addi. Work
Predict posibilities

Internal Supportive Processes

Doc Store
Office Cleanning Maintannance

IT,network,printing,coping,scaning
,data backup,software,repair

HR
Office Supply Paper,Furniture PC

Maintainnance office items

Transport
Salaries

Iso Process Motivation

ISO check list base processes
genaraation
Consensing

Customer Care Satisfaction KPI/C1.1- KPI/C1.2- KPI/C1- KPI/C2.2-

Customer KPI/C2.1- KPI/C2-
Complains Customer Customer Customer
Complains Customer Customer
Complains Complains Satisfaction
Define/Paln Satisfaction Satisfaction
Monitor Control Define/Plan Monitor Gain
Learning & Growth Library
Trining KPI/LG1-Leve
Tech prof-exame assist Providing Training
Internet (Competancy) KPI/LG2- Level
creativety of Providing
Experience share opprtunity Training (Health
Appriciation of work done and Safty)
Skill Recognition and appoint
respo
Employee Sopport system Convey and solution system