ANALYSIS OF E-BUSINESS ON BUSINESS PERFORMANCE

STUDENT NAME

Abdullah Ahmed Abdullah Zaid

Ashraf Fawaz Abdullah Al-Dhaifi
Essam Nabih Abdulbari Al-Absi

FACULTY OF BUSINESS AND FINANCE

INTERNATIONAL UNIVERSITY OF TECHNOLOGY
TWINTECH
2024
 ❖ Business Performance Dimensions:

Business
Performance

Economic Value Quality Customer Value Activity-Based Action-Profit

Added Management Analysis Costing Linkage

Net operating Customer Customer Overhead costs Revenue generated

profit after tax satisfaction retention rate from specific
scores actions
Cost-reducing Product/service Customer Activity costs
activities conformity to relationship attributed to Cost reduction
standards management products/services impact on
Capital invests profitability
Cycle time for Customer Cost driver rates
production or lifetime value
Contribution
service delivery margin from
Customer Indirect and
support expenses specific product
acquisition cost
lines or services

ROI from actions

taken

Feedbacks

Business
Performance
 ❖ E-Business Dimensions:

E-Business

E-Information E-marketing Quality Customer

E-Workflow E-Communication
satisfaction &
service
loyalty

Product Corporate Information- Exchange of Appliances of Reliability Customer

related Retention
information based economy information selling
information of financial techniques Assurance
statements provides great Established close Perceived
Quality opportunity for relationships Interchangeable Responsive quality
certificate Web automation of ness
processes integrated
technologies opportunity for Destinations the emotional
management effect
interacting in
establishment of organizations
business
predefined Extent of
electronic customer’s
needs
processes
fulfilled

Feedbacks

E-Business