Departmental policy and procedure

Policy Title Policy No. DPP-ER-15

Version No. 1
Scope of Service
Page No. Page 1 of 2
Issue Date: Effective Date: Review Date:
15-6-2023 30-6-2023 30-6-2026

1.0 PURPOSE:

1.1 To ensure quality service which are rendered by Al Rai Medical Complex employees to the
patient’s family, vendors and customers.

2.0 APPLICABILITY:

2.1 All Internal (AL RAI MEDICAL COMPLEX Employees) and External (patients, family
and vendors) customers.

3.0 RESPONSIBILITY:

3.1 This policy describes about the scope of service of the Al Rai Medical Complex in ER.

4.0 DEFINITIONS:

4.1 Scope of service-means any description of the nursing and medical activity including but
not limited to number served, outcomes being sought to the Al Rai Medical Complex
patients.
4.2 The emergency room is with a total of 6 examination beds w2hich include:
4.2.1 2 Female examination
4.2.2 2 Male examination
4.2.3 1 Triage room.
4.2.4 1 Isolation room
 To provide multidisciplinary medical care to all patient’s 16-hours a day, seven (7) days
a week, 365 days in Al Rai Medical Complex medical center;
 To provide triage (medical assessment, evaluation and treatment) by a multidisciplinary
team all the time;
 To ensure that patients needing Inpatient treatment are transferred to another facility in
a well-organized process;
 To provide efficient, full medical care services to patients and their families.
 To provide Patients requiring urgent medical treatment with the appropriate medical
care;
 All patients admitted in the ER department must be provided with timely optimum med-
ical care, by a team of physicians, nurses and other support staff;
 To assist in transporting patient’s to any medical procedure needed area (e.g. X-ray,
Ultrasound and laboratory services);
 Departmental policy and procedure

Policy Title Policy No. DPP-ER-15

Version No. 1
Scope of Service
Page No. Page 2 of 2
Issue Date: Effective Date: Review Date:
15-6-2023 30-6-2023 30-6-2026

 To maintain an ambulance driver (16 hours/7 days a week) responding to specific medi-
cal needs.

5.0 APPROVALS:

Prepared by Title Name Signature Date

Head Nurse
Reviewed by Title Name Signature Date
Quality Improvement
Coordinator
Chief Nursing Officer

Chief Medical Officer

Approved by Title Name Signature Date
Chief Executive Officer