Cristian Osvaldo Castro Manriquez

Nogales, Nogales, Sonora 84063

631-178-5174
fantasmita.inknts@gmail.com

Professional Summary

Service-focused Customer Service Representative dedicated to maximizing

satisfaction and retention with proactive attention to individual customer needs.
Smoothly handles questions and resolves concerns with great problem-solving
abilities and attention to detail. Multitasks and manages time well to consistently
meet performance targets.

Skills

Report generation
Order processing
Opening and closing accounts
Lead generation
Problem resolution
Researching
Complaint documentation
Customer consulting
Data entry
Product sales
Customer service

Work Experience

February 2020 - February 2020

teleperformance - Hermosillo, Hermosillo, Sonora
Customer Service Representative

Researched assistance requested and offered accurate information to resolve issues

and respond to inquiries.
Resolved customer inquiries, complaints, and issues providing insightful solutions.
Answered inbound calls to greet and assist customers with various needs and
questions.

March 2012 - March 2015

RDI - Nogales, Sonora, nogales
Customer Service Representative

Researched assistance requested and offered accurate information to resolve issues

and respond to inquiries.
Resolved customer inquiries, complaints, and issues providing insightful solutions.
Answered inbound calls to greet and assist customers with various needs and
questions.

Education

March 2009
Escuela Secundaria Gral. Numero 3 Nogales, Sonora
Certificado Secundaria

Hobbies

my hobby is drawing i have a private tattoo studio

Languages

Spanish
Advanced (C1)

English
Advanced (C1)