GEORGE LEE CHING KWANG, (LI ZHENGUANG) 李振光

ADDRESS BLK 520 JELAPANG ROAD #03-279 SINGAPORE (670520)

HANDPHONE NUMBER (+65) 87995974
E-MAIL ADDRESS GeorgeLee3107@gmail.com

EMPLOYMENT DETAIL
LAST DRAWN SALARY
$1,850.00
(CURRENT
(TRANSPORT + LAUNDRY + AFTERNOON SHIFT + NIGHT SHIFT ALLOWANCE + AWS)
EMPLOYMENT)
GROSS SALARY $2,000.00 - $2,300.00
EXPECTED SALARY $2,600.00 (NEGOITABLE)
DATE AVALIBILITY 1 MONTH NOTICE

REASON OF LEAVING AT CURRENT EMPLOYMENT

I am looking for better career prospects, professional growth, and work opportunities.
I am looking for new challenges at work.
I want a change in career direction.
I am leaving the company due to my family circumstances or health reasons.
The company made redundant, or the company closed.
The company underwent a merger or an acquisition.

CAREER OBJECTIVES PROFESSIONAL SUMMARY

PERSONAL SUMMARY
I am seeking an occupation related to any jobs such as (Administration, Retail Sales, Sales / Marketing,
Electronics Engineering, Retail Management Trainee and etc.), I have always wanted to find different
sector, willing to learn more skills or new skills what I expected, I have deformed left hand fingers, I have
completed my National Service, (NS), [Singapore Armed Force, (SAF)] as ROD and Rewarded Certificate
of Service, (COS), I have graduated 2 Certificates from my study at Institute of Technical Education,
(ITE) as National ITE Certificate, (NITEC) in Electronics (Computer Networking) and Higher National
ITE Certificate, (Higher NITEC) in Electronics Engineering.
I have over 11 years of Experience in Retail Industry, I have completed 3 courses of my study at my workplace, (7-
Eleven Singapore and 7-Eleven Franchise [LE SKYBLUE]) and I have graduated 3 Professional Certificates as SOA
RETAIL, (RE-SCS-104E-1) Perform Point of Sale, (POS) Operations, SOA FOOD BEVERAGE, (FB-RM-102C-0)
Follow Food & Beverage Safety and Hygiene Policies and Procedures and SOA FOOD SERVICE, [SFw], (FSS-
WHS-2001-1.1) Follow Food & Beverage Safety and Hygiene Policies and Procedures.
 MILITARY SUMMARY
APPOINTMENT COMPANY DATE
RECRUIT, (REC)
HQ 9 DIV / INF 19TH DEC 2005 – 27TH DEC 2005
PRIVATE, (PTE)
PRIVATE, (PTE) SISPEC 28TH DECEMBER 2005 – 2ND JANUARY 2007

LANCE CORPORAL, (LCP) 3RD JANUARY 2007 24TH JUNE 2007

LANCE CORPORAL, (LCP) SWI
1ST JULY 2007 – 24TH DECEMBER 2007
ADMIN SUPPORT ASSISTANT, (ASA)
ADMIN SUPPORT ASSISTANT, (ASA) – REGISTRY CLERK
(3RD JANUARY 2007 – 24TH DECEMBER 2007)
Daily duties include monitoring and disseminating information throughout the Specialists and Warrant officers’ Institute,
(SWI)
: - (sharpened analytical and processing skills)
Preparing and aiding the annual auditing of important military document and the registry
: - (improved meticulousness and contributed to increased efficiency the organization)
Accountable of registry duties
: - (the realization of the importance responsibility)
WORK EXPERIENCE PROFESSIONAL EXPERIENCE
JOB SUMMARY
7-ELEVEN SINGAPORE SEPTEMBER 2012 – MARCH
2018
SALES ASSOCIATE, (SA)
PART-TIMER & FULL-TIMER
Sales Associate helps to provide a great customer experience and increase a business’s a revenue. It is front-facing role that
requires excellent customer relations skills, impeccable communication and the ability to handle tense situations a create
rapport with customers, explain the use and benefits of products and service and assist them in making the right purchasing
choices, Sales Associate also assist with marketing and promoting products and services and ensure the company meets all
customer questions about the products and services the company offers and must turning a frustrated customer into happy
while adhering to company policies, requires a combination of empathy and tact.
JOB RESPONIBILITIES
Ensure high levels of customer satisfaction through excellent sales services
Assist customers’ needs and provide assistance and information on product feature
Welcome customers to the store and answer their queries
Follow and achieve department’s sales goals on monthly, quarterly and yearly basis
Maintain in-stock and presentable condition assigned areas
Actively seek out customers in store
Process Point Of Sale, (POS) Purchases
Cross Sell Product
SHIFT LEADER, (SL)
FULL-TIMER
Shift Leader, supervises fellow Sales Associate while they work, monitoring their performance, ensuring they comply with
company and safety policies and delegating tasks appropriately, these professionals work in many different industries and
settings, including food service, manufacturing, retail and hospitality, Shift Leaders are responsible for maintaining an
organization’s high performance, quality, safety standards and guaranteeing customer satisfaction. Shift Leader duties include
the same tasks that the other Sales Associate are responsible, In fact the people in these roles must excel at every position, a
Shift Leader should know how to operate the cash register, (POS), how to handle customer complaints and so on, this person
can replace any worker who doesn’t show up or who leaves early, during a shift, the Shift Leader may work at one set station,
but is available to helps another employees at other stations, if necessary, the Shift Leader may also delegate assignments to
co-workers, make sure the workplace and customer areas are clean, training new employees (20 – 80 employees) and report to
manager about any issues that arise during a shift, one of the most important duties of the role involves cash and deposits, the
Shift Leader is responsible for making sure that all money is accounted for the end of the shift and may be expected to take
safe box money to the bank to deposit.

JOB RESPONIBILITIES
Coaching, Supervising, Training new employees (20 – 80 employees)
Monitoring team performance and ensuring duties are performed efficiently
Reporting any issues that arise during the shift to manager
Managing employee requests and transgressions
 Ensuring compliance with company policies, health and safety standards
Opening and Closing register and accounting for the daily intake preparing cash deposits
Handling customer issues and employee disputes

7-ELEVEN FRANCHISE (YG CHOU) JANUARY 2019 – OCTOBER

2023
ACTING STORE MANAGER, (ACTING SM)
Acting Store Manager may vary from store-to-store, but usually an Acting Store Manager is someone who
manage employees’ schedules and employees’ payroll, they also in-charge of employees hiring, employee
performance issues discipline and firing. An Acting Store Manager will delegate responsibilities to employees to
store operates safety for the customers. In interacting with customer, the Acting Store Manager will usually deal
will customers complaints and other feedback, have communication with vendors and manage loss prevention,
other jobs an Acting Store Manager may have been opening and closing up the store every day, supervising the
stocking of shelves and ensuring the store is presentable and clean for shoppers, the Acting Store Manager is
responsible for counting the money in register drawers and checking receipts for financial accuracy.
Acting Store Manager plans and directs the day-to-day operations of the store, develop strategies to improve
customer service, drive store sales, increase profitability, create store policies and marketing programs that will
increase sales and grow the existing customer base, maintain high store standards and conditions and foster a
positive environment. Acting Store Manager is to ensure customer needs are met, complaints are resolved and
service is quick and efficient, ensure all products and displays are merchandised effectively to maximize sales and
profitability, forecast staffing needs and develop a recruiting strategy to provide optimal staffing in all areas.
JOB RESPONIBILITIES
Creating the shift schedule
Deliver excellent service to ensure high levels of customer satisfaction
Motivate the sales team to meet sales objectives by training and mentoring staff
Create business strategies to attract new customer, expand store traffic and enhance profitable
Hiring, Coaching, Supervising, Training and Oversee new staff, (20 – 200 employees)
Oversee all store operations and allocated responsibilities to personnel
Respond to customer complaints and concerns in a professional manner
Ensure store compliance with health and safety regulations
Develop and arrange promotional material and in-store displays
Prepare detailed reports on a buying trends customer requirement and profit
Monitor inventory levels and order new items
Undertake store administration duties such as managing store budgets and updating financial records
Help company to do bank-in
JOB ACHIEVEMENT (3 PROFESSIONAL CERTIFICATES FROM WORKPLACE, (7-ELEVEN SINGAPORE & 7-ELEVEN FRANCHISE [LE
SKYBLUE])

SOA RETAIL, (RE-SCS-104E-1) Perform Point Of Sale, (POS) Operations

SOA FOOD BEVERAGE (FB-RM-102C-0) Follow Food & Beverage Safety and Hygiene Policies and Procedures

SOA FOOD SERVICE, [SFw] (FSS-WHS-2001-1.1) Follow Food & Beverage Safety and Hygiene Policies and Procedures

PROFESSIONAL SKILLS, (RETAIL) AND TECHNICAL SKILLS

 Customer Service, Excellent Verbal and Written Time Management
Communication Commercial, Cultural Awareness
Cashier Experience Scheduling
Generating Sales Problem Solving and Initiative
Excellent Product Knowledge Numeracy
Merchandising Team Player
House Keeping Exceed Store, Individual Sales and Performance Goals
Process Transaction Through POS, (Point Of Sale) Comply with Store Security, Safety and loss prevention
Terminal guidelines.
Orders and Inventory Management

EDUCATIONAL QUALIFICATION
SCHOOL QUALIFICATION FROM TO GPA

ITE COLLEGE CENTEAL MARCH

NITEC IN ELECTRONICS, (COMPUTER NETWORKING) DECEMBER 2005 2.705 / 4.0
(YISHUN CAMPUS) 2003

ITE COLLEGE WEST

HIGHER NITEC IN ELECTRONICS ENGINEERING APRIL 2009 SEPTEMBER 2011 1.328 / 4.0
(CHOA CHU KANG CAMPUS)

PERSONAL SKILLS
LANGUAGE PROFICLENCY
SPOKEN (PLEASE TICK) READING / WRITING (PLEASE TICK)
LANGUAGE EXCELLEN AVERAG EXCELLEN
GOOD GOOD AVERAGE
T E T
ENGLISH  

MANDARIN  

TEOCHEW 

HOKKIEN 

COMPUTER PROFICLENCY
SOFTWARE

MICROSOFT OFFICE WORD, EXCEL, POWERPOINT, PUBLISHER AND OUTLOOK

OPEN OFFICE WRITER, CALC AND ETC.

ADDITIONAL SOFTWARE

C++, C#, AUTO CAD AND MICROCONTROLLER PROGAMMING

INTERESTS
Computer-related activities and including gaming
Doing some electronics projects, electronics project design and etc.