Contact
Abrar M Mansouri
www.linkedin.com/in/abrar-m-
mansouri-74221920b (LinkedIn)
Top Skills
Group Policy
Change Requests
Communication
Languages
English (Professional Working)
Arabic (Native or Bilingual)
Certifications
Microsoft Azure Fundamentals
AZ-900 Exam Prep Specialization
IT Information Library Foundations
Certification (ITIL)
Preparing for the AZ-900 Microsoft
Azure Fundamentals Exam
The Bits and Bytes of Computer
Networking
IT Specialist | Technical Support
Jeddah, Makkah, Saudi Arabia
Summary
Quality focused IT specialist who posses in-depth knowledge in
different IT fields. The broad range of technical skill sets will help in
satisfying the dynamic IT business needs.
Experience
IT Pillars
Technical Support Specialist
June 2022 - Present (1 year 7 months)
-Configure ITSM management such as but not limited, request management,
problem management, change management, and configuration management.
-Confiure endpoint management for modules such as but not limited, patch
deployment, software
deployment, and MDM solutions.
-Provide troubleshooting to support tickets and track status of clients' issues.
-Implement ITSM projects and ensure best practices are applied.
-Perform backend operations on application and DB servers.
9/10ths | ‫ ﺗﺳﻌﺔ أﻋﺷﺎر‬Freelance Web
Developer
April 2021 - Present (2 years 9 months)
Jeddah, Makkah, Saudi Arabia
-Certified freelancer as full-stack developer.
-Solve SQL for web DB-related issues.
SITA
Misk Program - Information Technology Intern
February 2022 - April 2022 (3 months)
Jeddah, Makkah, Saudi Arabia
-Gained exposure to ITIL operations.
-Assisted in the data visualization of existing data to create new visuals in
Power BI.
-Performed data processing using ETL tools.
-Developed new data using DAX language.
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-Ensure tickets raised are resolved within SLA through reporting.

SAJA Pharmaceuticals
IT Coop trainee
June 2021 - July 2021 (2 months)
Jeddah, Makkah, Saudi Arabia

-Cloud configuration
-IT Infrastructure
-Network connectivity
-Active Directory
-Business application of Oracle EBS

Education
Saudi Electronic University
Bachelor's degree, Information Technology · (January 2018 - January 2022)

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