MUHAMMAD MAAZ MIRZA

I.T SPECIALIST

+92 3452772281

mmaazmirza93@gmail.com

http://linkedin.com/in/muhammad-maaz-mirza-
02b95a11a

Personal Detail Summary

Highly analytical and experienced IT Team Leader with 5+ years of IT leadership experience.
Passport No: AD7957062
Skilled in managing IT operations, aligning end-user needs with complex IT challenges, and
Visa Type: Nil delivering technical support. Adept in RFP development, technology needs assessments,
and staff training.
Nationality: Pakistani

PROFESSIONAL SKILLS EXPERIENCE

I.T Service Management (ITSM) software I.T Specialist
Microsoft Office 2007-365 RA Engineering 2022-Present
Power BI
Microsoft Dynamics Managing IT operations and providing technical support for over 200 employees in
Google Analytics 360 a multinational corporation.
Google Data Studio Developing and implementing IT policies and procedures to improve organizational
Microsoft Azure efficiency and security.
Virtulization Hyper -V
Designing and executing a backup and disaster recovery plan to ensure business
continuity.
TECHNICAL SKILLS Conducting regular security assessments and implementing security measures to
Troubleshooting and Diagnostics protect the company's assets.
Time management Collaborating with cross-functional teams to identify and implement IT solutions
Wireless Networking
that align with the company's goals and objectives.
Technical Support
Desktop and Laptop installations IT Technician
System Administration
RootKit Dubai Aug2022-Oct2022

Installed, configured, and repaired computer hardware and software systems for clients.
CERTIFICATION Conducted technical support to diagnose and resolve hardware and software issues.
Certification of CCNA from Cisco Academy. Maintained inventory of computer equipment and software licenses.
Data Science Hands On Experience. Provided excellent customer service and communication to ensure client satisfaction.
Microsoft Power Bi.
CompTIA A+ Technician 2019.
CompTIA Network+ 2018.

LANGUAGES I.T Engineer

Nadeem & Son's Engineering Works 2018- 2022
Urdu NATIVE
Led a team of IT professionals, providing mentorship, guidance, and performance
management to ensure their professional growth and development.
English PROFESSIONAL Designed and implemented enterprise-level IT infrastructure for a growing organization,
including network architecture, virtualization, and storage solutions.
AWARDs Provided technical leadership to a team of IT professionals, overseeing daily operations,
project planning, and staff development.
NED University-7th,12th&13thSep2015:Idea
Implemented IT service management (ITSM) best practices, such as ITIL, to streamline
competition Envision’15
IEEE Awarded Certificate of Appreciation in service delivery and improve customer satisfaction.
KSSC14 (Karachi Section Student Congress) Stayed current with emerging technologies and trends in the IT industry, and recommended
IEEE November 22, 2014. new solutions to enhance organizational capabilities and competitiveness.
SUPARCO 7th to 8th Oct 2017: Secured 3rd
Position in University Project Competition &
Demonstration based on FYP.
Silver Medal Awarded by Indus University
in 2017. EDUCATION
NED University 2017 2019
REFERENCE Masters of Science In Telecommunication

Available on Request

INDUS UNIVERSITY 2013 2017

Bachelors of Science In Telecommunication