1. Is an approach to locate the cause and faults in a computer system.

A. Troubleshooting
B. Debugging
C. Maintenance
D. Reformatting

2. Troubleshooting is cannot be honed over time because every time an issue is resolved, skills on
troubleshooting are also improved.

True

False

3. What are the simple process or guidelines when troubleshooting a computer system? (Select 2
answers).

A. Identify the root of the problem

B. List probable causes of the issue
C. Back up data after reformatting
D. Do not check system functionality

4. A computer technician must be knowledgeable in the fundamentals of computer to solve a problem

with regard to computer.

True

False

5. Is a regular and systematic inspection, cleaning, and replacement of worn parts, materials, and
systems of a computer.

A. Preventive Maintenance
B. Troubleshooting
C. Debugging
D. Automatic Repair

6. One of the purposes of preventive maintenance is to reduce the probability of hardware or software
problems by systematically and periodically checking hardware and software to ensure proper
operation?

True

False

7. In computer troubleshooting, make sure to prevent data loss when attempting repairs.

True

False
8. ___________ protection is one of the first steps of computer troubleshooting.

A. Data
B. Image
C. Storage
D. Folder

9. A technician can be blamed by a client or held liable if data loss occurs because of improper data
handling.

True

False

10. Is the copy of data on a computer or hard drive that is saved to an external media such as a CD/DVD,
Flash Drive, etc.

A. Backup
B. Copy
C. Storage
D. Replica

11. Where is the best location to back up your data? (Select 2 answers).

A. External Hard Drive

B. Cloud Storage (Google Drive, One Drive, etc.)
C. Internal Hard Drive
D. Drawer

12. Regular preventive maintenance can promote system failure.

True

False

13. Maintenance is important in reducing computer hardware and software issues.

True

False

14. These are the reasons why maintenance should be conducted: (Select 3 answers).

A. Increased data protection

B. Reduced repair costs
C. Increased equipment stability
D. Extended device warranty
15. is important to create documentation for any type of preventive maintenance, so that you can also
check how often do certain hardware and software issues occur.

True

False

16. Maintenance for computer hardware can be done by irregularly checking cables, components, and
peripherals.

True

False

17. Before you conduct troubleshooting activities, what are the things you must verify to your customer?
(Select 3 answers).

A. Date of last backup

B. Availability of backup media for data restoration
C. Data integrity of the backup
D. Arrangement of backup cost

18. Regular cleaning of computer components should be done to reduce overheating.

True

False

19. _______________ maintenance can be done by making sure that computer updates are current.

A. Software
B. Computer
C. Hardware
D. User

20. What are the simple tasks to be done when conducting software maintenance? (Select 2 answers).

A. Review and check software updates

B. Remove unused and unwanted programs
C. Defragment of flash drive
D. Install more applications