5.
During a conversation with the guest, they
Republic of the Philippines
Department of Education
Region IV-A CALABARZON
Division of Cavite
AMAYA SCHOOL OF HOME INDUSTRIES
Sahud-Ulan, Tanza, Cavite
SUMMATIVE TEST IN G8 TOURISM
DIRECTION: Read each sentence carefully. Choose the
best answer and write it on your answer sheet.
1. Which of the following tasks is NOT performed
by a butler?
A. Serving meals
B. Handling guest luggage
C. Cleaning guest rooms
D. Organizing social events
2. During a social gathering, a heated discussion
arises between two guests. What is the first step
that the butler should take to handle the situation
diplomatically?
A. Listen to the two guest’s discussions
B. Find a solution that satisfies both guests
C. Separate the guest tactfully
D. Have a separate private conversation with
the guests
3. Which of the following gestures helps in building
goodwill with guests?
A. Listening actively
B. Offering warm smile
C. Remembering guest preferences
D. Being attentive and polite
4. Phoebe’s guests are expected to arrive for
dinner at 7:30 pm. However, there seems to be
a delay in the kitchen. What should the butler do
to demonstrate punctuality?
A. Apologize to the guest
B. Inform the guest of the delay and ask for
their understanding
C. Serve dinner regardless of being late
D. Coordinate with the chef to speed up the
process and ensure the dinner is served at
7;30 pm promptly
mention their love for gardening. How would you
use this information to build rapport to the
guest?
A. Ask the guest more about the topic
B. Offer to show them around the hotel garden
C. Share relevant stories or knowledge about
the topic
D. Draw the guest’s favorite flower
6. What is the main aspect of a butler’s etiquette
when serving a meal to a guest?
A. Being attentive and discreet
B. Eating after the guest
C. Speaking in a soft voice while serving
D. Checking phone repeatedly
7. How does a butler contribute to maintaining a
welcoming atmosphere in a hotel?
A. By greeting the guest warmly
B. By making the guest feel more comfortable
C. By offering them refreshing drinks
D. By engaging the guest in a small talk
8. Which of the following best describes the role of
butler as supervisor in the hospitality industry?
A. Enforcing strict rules in hotel staff
B. Managing hotel staff
C. Managing hotel staff in ensuring guest
satisfaction
D. Providing medical care to hotel staff
9. A guest shares a personal story and emotion
with the butler during a conversation. How
should the butler handle the guest sensitive
information?
A. Actively listen to the guest’s story
B. Share the information with others for
empathy
C. Discuss the information to the guest’s staff
D. Maintain confidentiality regarding the
information
10. What service might a butler in the hospitality
industry provide as a confidant?
A. Listening and keeping guest’ secrets
B. Touring the guest around the hotel
C. Accompanying the guest to social events
D. Giving advice to the guest
11. A butler accidentally spills food on their uniform PREPARED:
during service. How should the butler handle the
situation to address the grooming issue and MARIA LORABEL F. FABREAG
maintain professionalism? Subject Teacher
A. Excuse themselves discreetly
B. Clean up the spills discretely
CHECKED:
C. Tidy up their appearance in a private area
D. Discreetly excuse themselves and return to
DAKE MARTIN S. CAIMOY
the venue after cleaning up the stain quickly.
Master Teacher 1
12. What is the key aspect of the butler’s role in
providing personalized service to guest?
A. Following a standardized script NOTED:
B. Anticipating guest needs
C. Working independently JAYMIE S. VICEDO
D. Being invisible and silent Head Teacher VI, TVE HE-ICT
13. How would you differentiate personal hygiene
from good grooming?
A. Personal hygiene refers to cleanliness while
good grooming refers to appearance
B. Good grooming refers to cleanliness while
personal hygiene refers to appearance
C. Personal hygiene means taking care of our
body while good grooming means taking
care of our outside appearance
D. Good grooming means taking care of our
body while personal hygiene means taking
care of our outside appearance
14. Which of the following situations should a butler
prioritize honesty above all else?
A. When preventing harm to others
B. When following instructions from the guest
C. When asked to keep a secret
D. When protecting their own interest
15. How would you categorize the following steps in
performing the butler’s service in guest laundry?
I. Collect guest laundry damage
II. Check all of the guest laundry
III. Label the clothes correctly
IV. Deliver the clothes to the laundry staff
A. I,II,III,IV C. III,II,I,IV
B. IV,III,II,I D. II,III,IIV

Test II. Enumeration.

16-20.Role of a butler
21-25.Personal characteristics of a butler
26-30.Principles of communication