College for Research and Technology

End of Module Assessment- Housekeeping

GENERAL DIRECTIONS: Read and follow the directions carefully.

I.MULTIPLE CHOICE: Read and Write the CAPITAL LETTER of your answer in the space provided.

AREAS OF HOUSEKEEPING DEPARTMENT

A. Suite Room B. De Luxe Room C. Superior Room D. Standard Room

E. Entrance F. Lobby G. Front desk H. Corridor I. Dining Area
J. Conferemce K. Parking space

1. Consists of two or more rooms and may have more than one bedroom, or extra rooms such as
kitchenette or conference room.
2. It usually serves a purpose such as a charitable gathering, a ceremony, or a celebration, and is
often preceded or followed by speeches in honor of someone.
3. A room in which meals are eaten, as in a home or hotel, especially the room in which the major
or more formal meals are eaten.
4. Should be divided into sections for cleaning.
5. Is a very important department in the hotel, making direct contact with guest?
6. These are areas provided as a common meeting points for guest near the reception for guest near
the reception.
7. The guests get their first impression of the hotel from the entrance lobby.
8. Represents the hotels minimum rate for a regular size sleeping room.
9. Represents the moderate or medium rate charged by the hotel.
10. Takes the load of pollution created by hotel owned vehicles and guests’ private vehicles.

JOB DESCRIPTION OF PERSONNEL IN HOUSEKEEPING DEPARTMENT

A. Valet Attendant B. Linen Maid C. Laundry Attendant D. Pulic Area Attendant

E. Housemen F. Room Attendant G. Butler Supervisor H. Linen Supervisor
I. Laundry Supervisor J. Public Area Supervisor K. Executive Housekeeper

11. It is responsible for the cleanliness of hotels public areas including hotel exteriors.
12. Ensuring high work standards, enforcing policies, monitoring laundry employees, collaborating
with the linen room, and making sure all processed items are perfectly clean.
13. Responsible to oversee the team of Linen and uniform attendants towards achieving the
operational objectives while ensuring that the hotels operational standards are met.
14. Oversee valet attendants and other staff that perform valet services.
15. Provide for the comfort of guests in hotels, motels, resorts, lodges and inns by ensuring that guest
rooms and public areas are clean and properly presented.
16. May work independently or in a team-style environment.
17. Promotes a positive image of the property to guests and must be pleasant, honest, and friendly.
18. Include washing, drying and folding clothes and linens.
19. Ensures the delivery of clean uniforms, towels, and linens to clients.
20. Greets guests upon their arrival and provides customer service by parking and retrieving their
vehicle.

TRAITS OF INTERPERSONAL AND INTRAPERSONAL SKILLS

A. INTERPERSONAL SKILLS B. INTRAPERSONAL SKILLS

21. Ability to listen

 22. Showing Appreciation
23. Relationship management
24. Social awareness
25. Empathy
26. Teamwork
27. Sustained ability to maintain focus and attention
28. Better access to creativity and instant insights
29. Our own personal competitive advantage
30. Ability to manage conflict

HANDLING COMPLAINTS

B. Handling Common Problem B. Handling Clients Queries

31. Listen well

32. Stay calm
33. Low quality furnishings
34. Broken lights
35. Damp patches
36. Acknowledge the problem
37. Get the facts
38. Hair in the bath or on the floor
39. Rubbish under the bed
40. Offer a solution

“ Life gets better when we feel good about ourselves and produce great results in the things that matter
most to ourselves”

Prepared by:

JUDEA S. DIZON
Subject Teacher