HOUSEKEEPING ASSESSMENT – TEST 2

(Each question carries ½ mark. Total marks 20)

Student’s Name:Simrathi Gurung

Batch Code:Q-8 Centre:chandigarh

Guidelines: Students to attempt the below questions for getting PASS/ MERIT/
DISTINCTION
1. Write your responses in the space provided in/below the questions
2. Review your answers before submitting the Assignment

A Fill in the blanks

1. A positive attitude is essential for teamwork.
2. Housekeeping departement is the backbone of the hotel.
3. Another name for a cupboard is wardrobe_.
4. The Housekeeping department is a service centre.
5. The excutive is in-charge of the Housekeeping department.
6. A cabana is a room near the swimming pool.
7. A triple room is a room meant for three persons.
8. The excutive suit suite has a work station set up in the living room.
9. The housekeeping_ section looks after Lost & Found guest property.
10. 10.The housekeepingis responsible for checking guest rooms.
11. 11.The room attendant keeping all room linen and supplies on a _
trolly .
12. pen and notepad are items placed in a Stationery Folder.
13. _ Floristry is the art of arranging flowers and foliage.

B Choose the correct alternative

1. This department is the backbone of the hotel.
Front Office Housekeeping
Write the correct choice: housekeeping
2. Housekeeping keeps strict control of which keys.
Guest Room Keys Master Keys
Write the correct choice: master keys

3. This person is responsible for cleaning guest rooms and bathrooms.

Houseman Room Attendant
Write the correct choice: room attendant

4. Staff are constantly exposed to guests at close proximity and hence

need to maintain a high level of
Personal hygiene Premises hygiene
Write the correct choice: personal hygiene

5. An attribute that in difficult situations helps in diffusing the explosive

moment.
Attitude Tact and Diplomacy
Write the correct choice: Tact and diplomacy

6. Another name for curtains.

Upholstery Drapes
Write the correct choice: Drapes

7. This person is responsible for cleaning the public areas.

Houseman Room Attendant
Write the correct choice: houseman

8. This room has a balcony attached to it.

Standard Room Lanai Room
Write the correct choice: lanai

9. This room has multi-utility furniture.

Studio room Twin Room
Write the correct choice: studio room

10. This section of Housekeeping keeps control of Master Keys.

Horticulture Control Desk
Write the correct choice: control desk
 11. This section of Housekeeping is responsible for providing clean linen.
Linen room Laundry
Write the correct choice: linen room
12. Beverages are kept in the .
In-room safe Mini-bar
Write the correct choice: mini -bar

13. This type of flower arrangement can be used on a restaurant table.

Horizontal Crescent
Write the correct choice: horizontal

C Answer in one sentence

1. What are the functions of Housekeeping?
Ans. The functions of Housekeeping include cleaning and maintaining
guest rooms, public areas, and ensuring overall cleanliness and orderliness in
the hotel.

2. Name the two additional services offered to a guest by Housekeeping?

Ans. The two additional services offered to a guest by Housekeeping are
turndown service and laundry/linen services.

3. What does a room mean to a guest?

Ans. A room means a comfortable and private space for rest and relaxation
to a guest.

4. Who heads the Linen Room?

Ans. The Linen Room is typically headed by the Linen Room Supervisor or
Linen Room Manager.

5. What is ‘linen’?
Ans. Linen refers to the textile products used in hotels, such as bedsheets,
pillowcases, towels, and tablecloths.

6. Which sub-section of Housekeeping earns direct revenue?

Ans. The Laundry sub-section of Housekeeping earns direct revenue by
providing laundry services to guests and charging for the service.
7. Define ‘Penthouse Suite’?
Ans. A Penthouse Suite is a luxurious and spacious accommodation located
on the top floor of a hotel or apartment building, offering premium amenities
and scenic views.

8. Define ‘Twin Room’?

Ans. A Twin Room is a hotel accommodation with two separate beds
intended for two guests.

9. What are the functions of the Horticulture section?

Ans. The functions of the Horticulture section include maintaining and

beautifying the hotel’s gardens, landscapes, and outdoor areas.

10. List 3 items of furniture kept in a hotel guest room?

Ans. Three items of furniture kept in a hotel guest room are a bed, a
writing desk with a chair, and a wardrobe.

11. List 3 guest room amenities?

Ans. Three guest room amenities are:
1. Toiletries (shampoo, conditioner, soap)
2. Coffee/tea maker
3. Television with cable or satellite channels.

12. List 3 bathroom amenities?

Ans. Three bathroom amenities in hotels are:
1. Towels (bath towels, hand towels, and washcloths)
2. Hairdryer
3. Shower gel or body wash.

13. Generally how many sheets are used to make a bed?

Ans. Two sheets are generally used to make a bed – a fitted sheet and a
flat sheet.

14. Name any 3 types of flower arrangements?

Ans. Three types of flower arrangements are:
1. Bouquet
2. Floral centerpiece
3. Corsage.