Name: Ashley D.

Cusay Strand and Section: HE M Adiel

Date/ Week No.:September 18,2021 Score:

Test Yourself

DIRECTIONS: Answer each question to the best of ability in the space provided.

1. When does a job of a Housekeeping Department come in?

When they are in charge of keeping buildings clean or thee guess wants to clean again
her/his room

2. What is hotel house rule? Why should be enforce?

Keeping the quality of the service good and improves it to be better, and to keep everything
safe and sanitary.

Activity # 1 (Written Work 1)

Name: Ashley D. Cusay Strand and Section: HE M Adiel

Date/ Week No.:September 18,2021 Score: /10

I. MULTIPLE CHOICE: Encircle the letter that corresponds to the correct answer.

1. Responsible and accountable for maintaining the smooth and efficient flow of operations in
the housekeeping Department.

a. Room Supervisor c. Laundry Manager

b. Executive Housekeeper d. Public Area Supervisor

2. Responsible cleanliness, maintenance, and attractiveness of all areas. Ex: bars, restaurant,
swimmingpool & car park areas

a. Room Supervisor c. Laundry Manager

b. Executive Housekeeper d. Public Area Supervisor

3. Responsible for seeing that the crews of attendant complete their assignments properly. Also
communicate with Front Desk regarding any special instructions for guest room not already
noted on the assignment’s sheets.

a. Room Supervisor c. Night Supervisor

b. Assistant Housekeeper d. Public Area Supervisor
4. Also known as chambermaids or room boys. The actual cleaning of guest room & bathroom
allocated to them.

a. Clerical Staff c. Houseman/house Attendant

b. Seamstress d. Room Attendant

5. Referred to as a lobby attendant, cleans the public spaces of the property. All areas used by
the guests inside the property other than the guest rooms.Assigned to back of the house areas

a. Uniform room attendant c. Public Area Attendant

b. Seamstress d. Room Attendant

6. Hotel Rules are designed for ______________.

a. Discipline c. Mastery
b. Security d. a and C

7. These are the examples of bathroom amenities except.

a. Disposal bag c. Shower cap

b. water tumblers d. Linens

8. Interpersonal skills or people skills are the life skills we use in communicating and interacting
with people. Below are the examples of interpersonal skills.

a. ability to manage conflict c. ability to communicate clearly

b. ability to listen d. ability to cope with change

9. Departure rooms should be cleaned first to prepare them for the next guest to come. The next
to be attended are rooms with the tags “Clean my Room” and the last to be attended are the.

a. Occupied rooms c. rooms with “Do not Disturb” sign

b. Out of order rooms d. rooms with occupants for checkout

10. Hotels have a mandatory ______________ rule for room attendant upon entering the room.

a. Two – knock, three announcement rule c. Three knocks

b. One- knock, two announcement rule d. b and c

Activity # 2 (Written Work 2)

Name: Ashley D. Cusay Strand and Section: HE M Adiel

Date/ Week No. September 18,2021/1 Score: /10
DIRECTIONS: Identify the word or words described in each statement. Write your answer on
the line.

Amenities 1. are supplies like dental kit, bath soap, vanity kit etc. that add to guest comfortand
convenience.

Intrapersonal Skills2. Also known as personal skills.

Do not disturb 3. DND sign means.

Houseman/house attendant 4. clean carpets, wash wall, remove trash and recycling, care for

Guestroom Cleaning, Care and Maintenance 5. This is the phase of cleaning where the
housekeeper checking TV, air conditioning and lights to make sure they function properly

Bathroom Amenities 6. Shampoo, Conditioner, Bath gel and Toothbrush are the example of
what amenities.
Clerical staff 7. Answering phone and relaying messages, assist with other matters regarding
office operation.

Public area attendant 8. Referred to as a lobby attendant

Interpersonal Skills 9. These are the skills we use in communicating and interacting with the
people.

Turned Down Service 10. TDS means.