HOUSEKEEPING ASSESSMENT – TEST 2

(Each question carries ½ mark. Total marks 20)

Student’s Name: Sonu
FIAT/DVM/21-22/360

Batch Code: G4 Centre:

Guidelines: Students to attempt the below questions for getting PASS/ MERIT/
DISTINCTION
1. Write your responses in the space provided in/below the questions
2. Review your answers before submitting the Assignment

A Fill in the blanks

1. A Co-operative attitude is essential for teamwork.
2. Housekeeping is the backbone of the hotel.
3. Another name for a cupboard is Locker _.
4. The Housekeeping department is a Operational centre.
5. The Environment is in-charge of the Housekeeping
department.
6. A Cabana is a room near the swimming pool.
7. A Triplet is a room meant for three persons.
8. The Executive suite has a work station set up in the living room.
9. The Control Desk _
section looks after Lost & Found guest property.
10.The Room Attendant
is responsible for checking guest rooms. 11.The room
attendant keeping all room linen and supplies on a _ Daily Basis .
12. Pen and Pencil are items placed in a Stationery Folder.
13. _ Flower Arrangement is the art of arranging flowers and
foliage.

B Choose the correct alternative

1. This department is the backbone of the hotel.
 Front Office Housekeeping
Write the correct choice: Housekeeping

2. Housekeeping keeps strict control of which keys.

Guest Room Keys Master Keys
Write the correct choice: Master Key

3. This person is responsible for cleaning guest rooms and bathrooms.

Houseman Room Attendant
Write the correct choice: Room Attendant

4. Staff are constantly exposed to guests at close proximity and hence

need to maintain a high level of
Personal hygiene Premises hygiene
Write the correct choice: Personal Hygiene

5. An attribute that in difficult situations helps in diffusing the explosive

moment.
Attitude Tact and Diplomacy
Write the correct choice: Tact And Diplomacy

6. Another name for curtains.

Upholstery Drapes
Write the correct choice: Drapes

7. This person is responsible for cleaning the public areas.

Houseman Room Attendant
Write the correct choice: Houseman

8. This room has a balcony attached to it.

Standard Room Lanai Room
Write the correct choice: Lanai

9. This room has multi-utility furniture.

Studio room Twin Room
Write the correct choice: Studio Room
 10. This section of Housekeeping keeps control of Master Keys.
Horticulture Control Desk
Write the correct choice: Control Desk

11. This section of Housekeeping is responsible for providing clean linen.

Linen room Laundry
Write the correct choice: Laundry
12. Beverages are kept in the .
In-room safe Mini-bar
Write the correct choice: Mini-bar

13. This type of flower arrangement can be used on a restaurant table.

Horizontal Crescent
Write the correct choice: Horizontal

C Answer in one sentence

1. What are the functions of Housekeeping?
Ans. Function of Housekeeping Is To Maintain Cleanliness And Aesthetic
Upkeep Of The Entire Hotel.

2. Name the two additional services offered to a guest by Housekeeping?

Ans. Laundry And Food & Beverages Are The Additional Services Offered To
The Guest By Housekeeping.

3. What does a room mean to a guest?

Ans. To A Guest Room Means Comfort, Cleanliness & Hygiene, Privacy
Safety, Security And CConveniences.

4. Who heads the Linen Room?

Ans. Laundry Supervisor Heads The Linen Room.

5. What is ‘linen’?
Ans. Lien Is A Type Of Fabric Which Is Used To Make Pillowcase , Bedsheets
And Table Clothes Etc.

6. Which sub-section of Housekeeping earns direct revenue?

Ans. Guest Room Earns Direct Revenue.

7. Define ‘Penthouse Suite’?

Ans. Penthouse Is A Deluxe Suite Situated On The Topmost Floor Or The
Terrace Of The Hotel.

8. Define ‘Twin Room’?

Ans. Twin Room Is A Room With Two Single Beds Separated By Bedside Table.

9. What are the functions of the Horticulture section?

Ans. Horticulture Section Takes Care Of Landscaping, Flower Arrangements

And Supplies The Fresh Flower Bouquet If Required.

10. List 3 items of furniture kept in a hotel guest room?

Ans. Bed, Sofa And Table Are The Furniture Kept In The Guest Room.

11. List 3 guest room amenities?

Ans. Television, Air-Conditioner And Wifi.

12. List 3 bathroom amenities?

Ans. Shampoo, Conditioner And Shower Gel Are Bathroom Amenities.

13.Generally how many sheets are used to make a bed?

Ans. Generally Three Sheets Are Used To Make A Bed.

14. Name any 3 types of flower arrangements?

Ans. Three Types Of Flower Arrangements Are Horizontal Vertical And
Triangular.