2

English For
Cabin Crew 2

UNIT
SIXTEEN
I don’t feel very well.

Lesson 1 6th february 2024

Listening Escuchar Audio 48

There are four passengers who don´t feel well. Listen to their dialogues and write down
the problem and the solution in each case.

Dialogue 1

Problem: ____________________________
Headache
Solution: ____________________________
Painkiller and water

Dialogue 2

Problem: _____________________________
Stomachache
Solution: _____________________________

Dialogue 3

Problem: _____________________________
Dizzy and nauseous
Dramamine and tea herbal
Solution: _____________________________

Dialogue 4

Earl and it feels clogged

Problem: _____________________________
Chewing gum
Solution: _____________________________

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 Language in Detail Escuchar Audio 49

Teacher-led activity
Analyze the following sentences

Sick person Helper

I have a headache. Let´s get you a painkiller.

I have a stomachache. Do you have any medicine?
I don’t feel very well.
I feel a little dizzy and I have an upset stomach.
I have a slight pain in my ear and it feels clogged.
Please don´t take too long.
Could you get me some?
Yes, please. That will be fine.
Are you all right
I´m afraid we don´t have any aspirin but we have
ibuprofen.
Let me check the medical kit and I´ll get back to
you.
We have Dramamine. It is very efficient.
Would you like to try that?
It works in most cases.

Pronunciation

Listen and repeat the dialogues.

Practice

Pair-work
Role-play the dialogues with different partners. Play both roles: the passenger’s
and the flight attendant’s in each case.

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 English For
Cabin Crew 2

Lesson 2
February 8th 2024
Vocabulary

Order the following words and then use them to complete the statements below.

apin / gocldeg / itk / esunuaso / izdyz / nerpliaikl / hamcashocte / ramdemian / seerlrvie

1. Dizzy
When you feel _________________ , your head seems to move around.

2. Stomachache
Sometimes when you eat too much you get a __________________.

3. Pain
An earache means a ________________ in the ear.

4.
Painkiller
When you have a headache you take a _________________.

5. Clogged
When your ears are _________________ you can´t hear well.

6. Aspirin and ibuprofen are common pain Relievers

_____________.

7. Dramamine
_________________ is a good medicine to take when you feel dizzy.

8. Kit
A pack with available medical supplies is usually called a “medical _____________”.

9. Nauseus when you fly?

Do you ever feel __________________

Practice

1 Teacher-led activity
Use the vocabulary in the previous section to tell your teacher about yourself.

Example: “I get a headache when I drink red wine.”

2 Teacher-led activity – group-work

Interacting with your classmates, use the same vocabulary plus your background
knowledge and the help from your teacher to ask and answer free questions about
various minor health problems and solutions.

Example: “What do you take when you have a headache?” – “I take aspirin.”

4
UNIT
SEVENTEEN
Breakfast Time

Lesson 1
Listening Escuchar Audio 50

Listen to the announcement and answer the questions below.

1. Who is making the announcement? Bob the purser

2. What is the purpose of the announcement?Breakfast time
3. When will they provide the service? Soon

4. Why are there two menus for the same meal? Complimentary menu
5. Where are the menus? In the seatback pocket

Pronunciation

1 Listen to the announcement and repeat at the pauses.

2 Now, listen to the dictation of the announcement and write it down.

3 Teacher-led activity
Show the announcement you wrote to your teacher for correction, and then
read out the announcement in his/her presence.

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 English For
Cabin Crew 2

Vocabulary

Look at the complimentary menu and label the pictures below.

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 English For
Cabin Crew 2

Pretzel bagguette Glass of milk

Tea Bread toast Sandwich

Fruit cocktail
Soy chorizo Omelet
scramble

Coffe Coisant

February 8th 2024

Orange juice
8
Lesson 2
Listening Escuchar Audio 51

Listen to four passengers ordering breakfast and write down what they will have.

Dialogue 1 __________________________________________________
Tomato Juice, jamon and swiss cheese croissant and
green tea
Dialogue 2 Beacon omelet, black Coffee, Apple Juice wheat
__________________________________________________
bread
Dialogue 3 __________________________________________________
Fresh fruit, bread and butter poached eggs and tea

Dialogue 4 Soy __________________________________________________

chorizo scramble, tomato Juice, black Coffee and
wheat bread

Language in Detail

1 Look at the menus in Lesson 1 and answer the following questions.

1
1. How much is the Ham Omelet? 8.99
9.99
2
2. How much do Poached Eggs cost?

3
3. Is the Soy Chorizo Scramble cheaper than the pretzel? No is more
expensive
4
4. What’s more expensive? The Turkey Baguette or the Pretzel Baguette? Is the same cost

5
5. Which is the most expensive specialty? Soy chorizo
scramble
6
6. Is the Ham and Cheese Croissant less expensive than the Bacon Omelet? Bacon omelet

7
7. Which are the least and the most expensive specialties? Ham/bacon omelet and soy
chorizo scramble
8
8. Which dish do you think is heavier? The Poached Eggs or the Soy Chorizo Scramble?

Soy chorizo
9
9. What may be the lightest dish in the menu? scramble

Pretzel baguette

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 English For
Cabin Crew 2

2 Teacher-led activity
Analyze the following sentences

The pretzel is cheaper / less expensive than the soy chorizo scramble.

What’s more expensive, the turkey baguette or the pretzel baguette?

The soy chorizo scramble is the most expensive specialty.

The ham and cheese croissant is less expensive than the bacon omelet.

The least expensive / the cheapest specialty is the ham and bacon omelet.

Poached eggs are lighter than scramble eggs, but they are heavier than fresh fruit.

3 Teacher-led group work

In pairs ask and answer the following questions according to your own opinions. Add
as many questions of your own as you wish.

1. Which is lighter? A bowl of oatmeal or a bowl of corn flakes?

2. Which is tastier? A ribeye steak or a sirloin steak?

3. Is “mole” heavier than pork in chili sauce?

4. Which is more expensive? Mexican wine or Argentinian wine?

5. What is the hottest dish you’ve ever eaten?

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11
 English For
Cabin Crew 2

UNIT
EIGHTEEN
Arrival Plans

Lesson 1
Listening Escuchar Audio 52

1 Listen to the conversation among Betty, Sheila and Dave and answer these questions.

1. When will they land?

2. Who is starting to feel bored?

3. How does Betty feel? What does she do about it?

4. What are their transportation choices to their hotel?

5. What are the advantages and disadvantages of taking a cab or the

underground?

6. What is the tube?

7. How do they decide to go to the hotel?

8. Who is going to take a nap?

9. Will they go out tonight for sure?

2 Listen again and repeat at the pauses.

3 Group work
Go to the audio transcript and role-play the conversation.

12
 Vocabulary

Check the audio transcript for words that mean the same as the ones below.

1. Fed up: _____________________________

2. Tense _____________________________
3. A slow walk _____________________________
4. Lose the way _____________________________
5. Taxi: _____________________________
6. Less expensive: ____________________________
7. Peak hour: _____________________________
8. Packed: _____________________________
9. Imagine: _____________________________
10. Luggage: _____________________________

Language in Detail
Escuchar Audio 53
Teacher-led Activity
Analyze the following sentences.

Going to
I’m going to take a walk along the aisles
Are we going to take a cab to the hotel?
We are going to arrive in London around the rush hour
I´m going to try to get some sleep.
Do you really believe that we are going to have enough energy to go out tonight?

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 English For
Cabin Crew 2

Lesson 2

Language in Detail

1 Review last statements in Lesson 1

2 Read Betty’s, Sheila’s and Dave’s agenda for their activities during their first three days
in London and write down what they are going to do as in the example.

Day One
Day Two

Afternoon:
C heck in at Morning: Visit the British museum.
the hotel an
d
get street
map and un
dergro und
maps.
Visit Piccad
illy Circus Noon: Have lunch at Covent Garden.
and Leices
ter
Square.

Afternoon. Go sightseeing on a bus.

Evening:
Have a drin
k in a pub.

Evening: Go to a night club in So Ho.

Day Three

de Park.
a walk in Hy
Morning: Take

ging of the G
uard at Day one
Watch the chan
1. In the afternoon, they are going to check in at
Palace. the hotel and get street and underground maps.
Buckingham
2. _______________________________________________
_______________________________________________
of London
sit the Tower
3. _______________________________________________
Afternoon: Vi
_______________________________________________
r Bridge.
and the Towe
Day two
1. _______________________________________________
at the Royal
nd a concert _______________________________________________
Evening: Atte
2. _______________________________________________
Festival Hall. _______________________________________________
3. _______________________________________________
_______________________________________________
4. _______________________________________________
_______________________________________________

Day three
1. _______________________________________________
_______________________________________________
2. _______________________________________________
_______________________________________________
3. _______________________________________________
_______________________________________________

14
 Practice

1 Make your own agenda for the next three days. Divide each day into morning, afternoon
and evening.

2 Teacher-led pair-work
In pairs, ask and answer questions about your agendas as in the examples and
complete your partner’s agenda.

Examples:
-“What are you going to do tomorrow afternoon?”
-“I´m going to take a piano lesson.”
-“What are you going to do on Wednesday morning?”
-“I’m going to study English.”

Your Own Your Partner’s

Agenda Agenda

Morning: Morning:

Afternoon: Afternoon:

Evening: Evening:

3 Teacher-led pair-work

Interacting with different partners, ask and answer questions about other students’
activities.

Example:
-“What is “Sheila” going to do on Thursday evening?”
-“She is going to watch TV.”

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 English For
Cabin Crew 2

UNIT
NINETEEN
What Will You Do In Your Free Time
Lesson 1

Listening Escuchar Audio 54

1 Some crew members are taking a short break. Listen to their conversation and answer
true (T) or false (F).

1. The crew will be in London for some days. T F

2. Sandy will go back to Mexico with her friends. T F
3. Liz wants to see the city. T F
4. Bob likes the British museum. T F
5. Bob thinks he is a boring person. T F

2 Listen again and fill up the gaps in the transcript below.

Liz: For how long will we ___________________ in London?

Bob: Four days before we ______________________ back to Mexico.
Liz: Good! We´ll have _________________________ to relax.
Sandy: Yeah! I really need that.
Liz: What will you do in your _________________ time, Sandy?
Sandy: I’ll take a day to __________________ rested in the hotel and then I will visit some people I
know there. How ___________________ you, guys?
Liz: I think I ________________ take a city tour and I´ll visit the British museum. This is my first time
in London.
Bob: That’s a good idea. It’s a very interesting city and the museum is _____________________!
Liz: And you, Bob? What will you do?
Bob: I’ll lock ___________ in my room and I will sleep through the four days! I am exhausted!
Sandy: That sounds so boring!
Bob: Well . . . what can I ____________ you? That’s me.

16
Vocabulary

In the conversation transcript, find words that mean the same as the following. You may
need to use dictionary.

1. Remain: ____________________
2. Unwind: ____________________
3. Spare: ____________________
4. Get some rest: ____________________
5. Acquaintances: ____________________
6. Marvelous: ____________________
7. Thru: ____________________
8. Burned out: ____________________

Pronunciation

Listen to the conversation and repeat at the pauses.

Practice

Group work
Role-play the conversation three times playing a different character on each
occasion. You may prefer to use your own names.

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Cabin Crew 2

Lesson 2

Language in Detail Escuchar Audio 55

Teacher-led activity
Analyze the following statements.

Will
• I suppose that we will land soon
• - Call if you get lost! - I will.
• The tube will probably be very crowded.
• I´m not so sure. We’ll see.
• For how long will we stay in London?
• We´ll have time to relax.
• What will you do in your free time
• I’ll take a day to get rested
• I will visit some people
• I will take a city tour
• I´ll visit the British museum
• I will sleep through the four days!
• I´ll lock myself in my room

Listen and repeat the statements in the box above.

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Pronunciation

1 Write complete sentences to answer the following questions. Show your answers to
your teacher.

1. When will you take your next exams?

Answer: _______________________________________________________

2. When will you become a flight attendant?

Answer: _______________________________________________________

3. What will you do when you graduate?

Answer: _______________________________________________________

4. Will you learn another language after English?

Answer: _______________________________________________________

5. Where will you go on your next trip?

Answer: _______________________________________________________

6. When will you buy your own house/apartment?

Answer: _______________________________________________________

7. When will you get married?

Answer: _______________________________________________________

8. When will you have your first (or second or third) child?

Answer: _______________________________________________________

2 Teacher-led group activity

Interact with your classmates and orally ask and answer the questions above.
You may add as many questions as you like.

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 English For
Cabin Crew 2

UNIT
TWENTY
Have You Ever Been There?

Lesson 1
Listening Escuchar Audio 56

1 Victor and Carlo are taking a short brake. Listen to their conversation and match the two
columns below.

a) 20 years ___ Carlo was there two years ago.

b) A beautiful and peaceful town ___ Carlo’s hometown.
c) Aguascalientes ___ Colle di Val D’elsa.
d) Colle di Val D’Elsa ___ Colle di Val D’Elsa is hidden there.
e) Feria de San Marcos ___ Victor has been there on several occasions.
f) Five ___ Carlo’s time as a flight attendant.
g) Italy ___ Number of continents Carlo has been to.
h) Tuscan hills ___ Victor’s hometown.

2 Listen again and answer true (T) or false (F).

1. Carlo dislikes the cabin crew. T F

2. The crew is well organized. T F
3. Victor doesn’t believe in teamwork. T F
4. Carlo’s cousin lives in Aguascalientes. T F
5. Victor likes Colle di Val D’Elsa. T F
6. Colle di Val D’Elsa is in Tuscany. T F

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3 Listen once more and check ( )the words you hear.

___ friendly ___ break

___ helpful ___ couple
___ success ___ travelled
___ guess ___ few
___ fun ___ mutual

Lesson 2
Language in Detail Escuchar Audio 57

Teacher-led activity: analyze these statements.

• Everybody has been friendly and helpful.

• How long have you been a flight attendant?
• I guess you have seen a lot of the world so far.
• I’ve travelled a lot.
• I’ve flown over the five continents.
• I haven’t been in that town.
•Yes, I have
• She has lived there for about ten years.
• Where have you been?
• Have you ever been to Italy?
• I’ve been in Italy a few times.

Pronunciation

Listen and repeat the sentences above.

Practice

Teacher-led group work

Talk to your classmates and ask and questions using “Have you ever . . .?” until
you find someone who has:

• been to Japan
• seen a UFO (OVNI)
• been in a highway accident
• held a snake
• seen or heard a ghost
• flown on a helicopter
• swum with sharks
• played hockey
• drunk pulque
• eaten worms

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 English For
Cabin Crew 2

UNIT
TWENTY ONE
Bad Weather

Lesson 1
Vocabulary

1 Match the expressions in the box with the pictures below.

Clouds – It’s cloudy Hail – It’s hailing

Fog – It’s foggy Lightning – There is lightning

Rain – It’s raining Snowstorm – There is a thunderstorm

Snow – It’s snowing Storm – There is a storm

Sunshine – It’s sunny Thunderstorm – There is a thunderstorm

Wind(s) – It’s windy

Pronunciation 1 Escuchar Audio 58

Listen and repeat the weather-related expressions in the previous section.

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Cabin Crew 2

Listening Escuchar Audio 59

Listen to the captain’s announcement about the weather report and fill in the blanks in the
audio transcript.

Captain: Ladies and gentlemen:

This is Captain Burks speaking. We’ve got a bad-weather report from London Heathrow
Airport. There is a heavy _______________________ with strong ________________ and
________________, so the airport has been closed.

We will have to divert to Birmingham and _____________ there. We will obtain fuel
supply and we’ll ___________________ there until we get further instructions from
Heathrow.

The _______________ in Birmingham is much better: it may be a little ______________ on

our way down and we may find some rain at the runway level but the overall
conditions are perfectly safe for _______________. We’ll be landing in about 30 minutes.

We do ________________ for the inconvenience and we _______________ your under

standing. I’ll get in touch with you again when we are on the ground. Thank you for
your attention.

Pronunciation 2

Listen to the captain’s announcement and repeat at the pauses.

24
Language in Detail

Teacher-led activity
Choose the statements that could be used appropriately instead of the originals
in the announcement.

1 This is Captain Burks speaking.

a) I am the captain speaking.
b) This is your captain speaking.
c) I’m Captain Burks speaking.

2 We got a bad-weather report from London Heathrow Airport.

a) We have a negative weather report from Heathrow Airport.
b) We have bad news from London.
c) The weather in London is awful.

3 There is a heavy thunderstorm with strong winds and hail.

a) There is a strong thunderstorm. It’s very windy and it’s hailing.
b) It’s raining cats and dogs.
c) There is a huge thunderstorm with destructive winds and a tennis-ball-
sized hail.

4 It may be a little foggy on our way down.

a) We will not see very well while we are descending.
b) The fog may be an obstacle on our way down.
c) There may be some fog while we are descending.

5 We may find some rain at the runway level but the overall conditions are perfectly safe
for landing.
a) It may be raining on the runway but that’s ok.
b) I think it may be raining when we land but don’t worry about it.
c) There may be some rain at the runway level but the landing conditions
are normal.

6 We do apologize for the inconvenience and we appreciate your understanding.

a) We are very sorry for the delay and we hope you understand.
b) Sorry about that, guys!
c) We apologize.

7 I’ll get in touch with you again when we are on the ground.
a) I´ll talk to you later.
b) I’ll contact you again once we have landed.
c) I´ll keep in touch.

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Cabin Crew 2

Lesson 2
Speech-structure Analysis
Teacher-led activity
Analyze the captain’s announcement from the previous lesson and write its
statements under the corresponding heading.

Getting the passengers’ attention

Explaining the problem

Explaining what will be done

Reassuring

Apologizing and offering further communication

Practice

1 Teacher-led activity
Rewrite the captain’s announcement in the previous lesson, making all the
possible substitutions with the alternative statements you chose in the Language
in Detail section in Lesson 1.

2 Teacher-led group activity

You are the captain and you have to divert the plane to another airport due
to bad weather. Create your own announcement for the passengers containing
the five different parts analyzed above. Remember to use proper language.
Read it out to your teacher and classmates.

26
UNIT
TWENTY TWO
What a Nuisance!

Lesson 1
Listening Escuchar Audio 60
The passengers are at Birmingham airport. Listen to Sheila, Dave and Betty and answer the questions
below.

1 Where are the passengers?

2 How long have they been waiting there?

3 How does Dave sound?

4 What is Betty’s main concern?

5 Will Sheila still go to a night club tonight?

6 Who comes to talk to them? What for?

7 What will they drink and eat?

8 Why does Dave mock Sheila?

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Cabin Crew 2

Pronunciation

Listen and repeat the conversation twice.

Practice

Group activity
Working with three classmates, look at the audio transcript and role-play the
conversation 4 times playing a different character on each occasion. Help each
other correct pronunciation mistakes. Use your own names if you prefer so.

Lesson 2

Language in Detail A Escuchar Audio 61

Teacher-led activity
Analyze the next expressions.

Expressing frustration and annoyance

It’s a shame!

What a pity!

What a nuisance!

This is really annoying!

This is really irritating!

28
Practice A

Teacher-led group activity:

Think about five frustrating or annoying situations where you can use the
expressions above. Say them aloud to the class.

Example:
–“I won’t have time to see you this weekend. What a shame!

Language in Detail B Escuchar Audio 62

Teacher-led activity: analyze these sentences.

It’ll be too late to do what we had planned.

We may get there early enough to go a night club.

I don’t think we’ll have enough energy.

Practice B

Fill up ONLY one gap in each sentence using “too” or “enough”.

1. Aren’t you __________ young ____________ to be in a bar?

2. I’d like to change my car but I don´t have _____________ money.
3. Stop telling me what to do, please! I’m __________ old ____________ to take my own
decisions.
4. I’m sorry but I can’t go to the movies with you. I have __________ many things to do.
5. Excuse me, sir! This bear isn’t ___________ cold __________. Could you change it for a colder
one, please?
6. Please open the windows! It’s ___________ hot ______________ in here!
7. The apartment is big. There is ___________ room for 6 people.
8. Don´t worry. We have _____________ gas to drive 100 miles more.
9. I can’t hear a word! The music is __________ loud ___________!
10. Is your car ___________ big ____________ to take 7 passengers and luggage?

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 English For
Cabin Crew 2

UNIT
TWENTY THREE
Back On Our Way

Lesson 1
Listening Escuchar Audio 63
Order these statements from the captain’s new announcement by writing numbers 1 to 6 in
the blanks next to them. Then listen and check.

___ We’ve just received confirmation that that storm over London is over.

___ Thank you very much for your patience and cooperation.

___ We’ll arrive in Heathrow in about 40 minutes.

___ Ladies and Gentleman: this is Captain Burks again.

___ The airport has already restarted normal operations.

___ We will take off in a few minutes.

Pronunciation

1 Listen to the captain’s announcement and repeat at the pauses.

2 Look at the audio transcript and read out the announcement.

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 Listening B Escuchar Audio 64

Listen to four passengers talk to flight attendants about their immigration cards and
match the two columns below.

___ Doesn´t have a card.

P1 = Passenger 1
___ Has already filled up the card.
FA1 = Flight Attendant 1
___ Hasn’t filled in the card yet.
P2 = Passenger 2
___ Lends a pen
FA2 = Flight Attendant 2
___ Can’t understand the card.
P3 = Passenger 3
___ Advices to keep the card at hand.
FA3 = Flight Attendant 3
___ Will provide a card.
P4 = Passenger 4
___ Will help fill in the card.
FA4 = Flight Attendant 4

Pronunciation B

Listen to the dialogues and repeat at the pauses.

Practice

Pair work

Look at the audio transcripts and, with different partners, role-play the four
dialogues. Role-play each dialogue twice so that you play both the passengers’
and the flight attendants’ roles.

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Cabin Crew 2

Lesson 2
Language in Detail
Escuchar Audio 65

Teacher-led activity
Analyze these statements.

• We´ve just received confirmation. • We’ve been on this airplane for almost 12
• The airport has already restarted normal hours.
operations. • He’s treated us very kindly since the beginning
• I haven’t filled up my arrival card yet. of the flight.

• Have you filled in your immigration card yet? • We have received an excellent service from
the crew so far.

Practice

Fill in the blanks with:

already / for / just / since / so far /yet

1. Could you please put me up to date on the topic? I’ve _________ arrived.
2. Carlo’s been a flight attendant ___________ 20 years.
3. Have you seen Tommy ___________ ? He is so changed!
4. We’ve had a great trip ____________. I hope it continues like this.
5. He has been the company manager _________ 1998.
6. Can we change the channel? I’ve ____________ seen this movie.
7. Sorry, but I can’t go out with you. I haven’t finished my work ____________.
8. They have grown cattle ____________ 10 years.
9. Jim has collected ancient coins ___________ he was a child. He has hundreds of
them.
10. I’ll help you set the table but let me wash my hands first because I’ve __________
finished repairing the car.
11. Has Miss Jones arrived _________? I need to talk to her.
12. Here’s the book you lent me. I’ve _____________ read it. Actually I finished reading it
about two weeks ago. Sorry about the delay.
13. She’s a very prolific writer. She’s written 10 books __________ and I suppose she will
write many more.
14. Have you made the hotel reservations ___________?
15. Sue has studied Japanese ___________ 7 years. She speaks it very well.

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UNIT
TWENTY FOUR
Preparing for Landing

Lesson 1
Listening Escuchar Audio 66

1 At this point you should be capable of completing the next announcement easily. Fill up the
gaps. Then listen and check.

Purser’s announcement
“____________ and gentlemen: we’ll be _____________ in a few minutes. Please turn __________ any
electronic devices such as mobile phones, laptops, iPads or tablets. Also make ____________ to
keep your hand _____________ in the ___________ lockers or __________ the seat in front of you and
___________ away and secure your service ___________.
Don’t forget to put your seat backs upright and ____________ your seatbelts.”

Escuchar Audio 67

2 Listen to three flight attendants giving instructions. Answer the questions.

Dialogue 1:
1. What is the problem? ______________________________________________

2. The flight attendant asks him to: ______________________________________________

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Cabin Crew 2

Dialogue 2:
1. What is the problem? ______________________________________

2. The passenger wants the flight attendant to: ______________________________________

Dialogue 3:
1. What is the problem? _______________________________________________

2. The flight attendant asks the passenger to: ____________________________

Pronunciation

Listen and repeat the dialogues from the previous section.

Practice

Pair work
Look at the audio transcripts and, role-play the situations with a partner. Play both
characters in each dialogue.

Lesson 2
Language in Detail Escuchar Audio 69

Teacher-led activity
Analyze the following sentences.

“Your iPad is on. Could you turn it off, please?”

“Could you take away these empty cups, please?” –“I’ll take them away right now.”
“Could you put down your arm-rest?”
“Your arm-rest. Put it down, please.”

34
Practice

Rewrite the following statements substituting the verb objects with it or them. Use your
dictionary if you need help with the verbs.

1 Could you please switch on the air conditioning?

__________________________________________________________

2 When you’re camping you should always put out the fire before going to sleep.

__________________________________________________________

3 Kids: put your toys away, please.

__________________________________________________________

4 Is there a socket where I can plug in my laptop?

__________________________________________________________

5 Please check this list out and see if anything is missing.

__________________________________________________________

6 I need to wrap up this present for my brother.

__________________________________________________________

7 Shut down the computer when you finish your work, please.

__________________________________________________________

8 They put off the tennis match until tomorrow because of the bad weather.

__________________________________________________________

9 Look up the unknown words in your dictionary.

__________________________________________________________

10 Write down my phone number, please.

__________________________________________________________

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Cabin Crew 2

UNIT
TWENTY FIVE
Taxiing

Lesson 1
Listening Escuchar Audio 70

1 The airplane has landed. Listen to the captain talking to the passengers and answer the
following questions.

1 What time is it in London?

2 What’s the weather like?

3 What’s the temperature?

4 Where will the passengers pick up their luggage?

5 What will happen with passengers who missed their flight connections?

6 Can the passengers leave the plane now? Why? Why not?

7 Who should leave the plane first?

36
 Pronunciation

2 Listen to the announcement and check ( ) the sentences you hear.

1 2
____ We are very sorry for this day. ____ We look forward to seeing you back soon.
____ We are very sorry for the delay. ____ We look for want to see you back soon.
____ We are very sorry for the day. ____ We look forward to see you back soon.

3 4
____ The rain has stopped; however, it’s a mid ____ Your baggage may be collected from
cold. bands 5 and 6.
____ The rain is stopped; however, it’s a bit ____ Your baggies may be collected from
cold. bands 5 and 6.
____ The rain has stopped; however, it’s a bit ____ Your luggage may be collected from
cold. bands 5 and 6.

5 6
____ Please be well seated until the airplane
is fully stopped and the seatbelt sign is ____ Make sure that your belongings are on
switched off. the left hand.
____ Please remain seat in until the airplane
is fully stopped and the seatbelt sign is ____ Make sure that your belongings are not
switched off. left behind.
____ Please remain seated until the airplane
is fully stopped and the seatbelt sign is ____ Make sure that your belongings are not
switched off. left in hand.

7 8
____ Please allow the passengers in front of us ____ Heathrow Airport was closed for a couple
to leave first. of hours due to the weather conditions.
____ Please allow the passengers in the front ____ Heathrow Airport was closed for a couple
rows to leave first. of hours due to bad weather conditions.
____ Please allow the passengers in the four ____ Heathrow Airport was closed for a couple
rows to leave first. of hours due to their weather conditions.

37
 English For
Cabin Crew 2

Lesson 2
Language in Detail Escuchar Audio 71

Teacher led-activity
Analyze the statements below.

The Passive
• Heathrow Airport was closed for a couple of hours.
• Your baggage may be collected from bands 5 and 6.
• Make sure that your belongings are not left behind.
• Passengers who missed flight connections will be assisted by our staff.
• Please remain seated until the airplane is fully stopped and the seatbelt sign is
switched off.

Practice A

Fill up the gaps with the correct form of the verbs in parentheses.

1 1 Ladies and gentlemen: dinner will be __________ in a few minutes.

(serve)

2 2 Please make sure that your electronic devices _________ switched off during take-off.
(be)

3 3 Duty-free jewelry can be _____________ on the plane.

(buy)

4 4 I hate it when flights __________ delayed.

(be)

5 5 Did you know that suitcases are sometimes _________ without the passengers consent for
security reasons? (open)

6 6 Your hand baggage will ________ checked before you board.

(be)
Practice

38
Practice B

Write the following statements using the passive, keeping the same meaning.

1 The Wright brothers flew the first plane in History.

The first ________________________________________________________ .

2 They will delay our flight for another hour! I can’t believe it!

Our flight _______________________________________________________ .

3 France and the United Kingdom together developed the Concorde.

The Concorde _____________________________________________________.

4 You may switch on your electronic devices now.

Your electronic ______________________________________________________ .

5 The European manufacturer “Airbus” built the Airbus A380 in the beginning of this
century.

The Airbus A380 _____________________________________________________ .

6 It is possible to print your boarding pass at home.

Your boarding _______________________________________________________ .

7 It’s snowing very heavily! I think they will cancel our flight.

It’s snowing very heavily! I think our ______________________________________ .

8 That guy is drunk and he’s annoying other passengers. They may arrest him when
we land if he continues like that.

That guy is drunk and he’s annoying other passengers. He ______________________

________________________________.

9 They sent my baggage to the wrong destination! What am I going to do now?

My baggage ___________________________________________! What am I going to do

now?

39
 English For
Cabin Crew 2

UNIT
TWENTY SIX
The Crew Debriefing

Lesson 1
Listening Escuchar Audio 72

1 Bob, the purser is leading the after-flight debriefing. Listen and answer the next questions.

1 Is Bob pleased with the crew’s job?

2 What made the situation difficult?

3 How did the passengers look due to the long flight?

4 Did the passengers like the service?

5 Did the crew have to deal with big issues?

6 What were some minor problems on board? Could they be solved?

7 Who felt nervous at first? Why?

8 What does the purser think about Liz’s and Carlo’s job?

9 What helped Liz and Carlo do their job right?

10 When will they meet again?

40
2 Listen to the conversation twice and try to understand as much as possible.

3 Now listen to some extracts from the conversation and write them down at the pauses.

Extracts from the Conversation

1. May I _________________________________________________________________?

2. Everybody _____________________________________________________________ .

3. Although ______________________________________________________________ .

4. Despite ________________________________________________________________ .

________________________________________________________________________.

5. There __________________________________________________________________ .

6. How ___________________________________________________________________ ?

7. I soon __________________________________________________________________.

8. All of you _______________________________________________________________.

9. You ____________________________________________________________________.

10. Unless __________________________________________________________________.

4 Listen to the conversation twice and try to understand as much as possible.

5 Now listen to some extracts from the conversation and write them down at the pauses.

Pronunciation

1 Looking at the conversation transcript, listen and repeat at the pauses.

2 Teacher-led activity

Read out the conversation to your teacher, so that she/he can give you feedback

on your pronunciation.

41
 English For
Cabin Crew 2

Lesson 2
Language In Detail
Escuchar Audio 73

Teacher-led activity
Analyze the statements in the box below.

Expressing contrast

Although the airplane was full and the flight was delayed everything went smoothly.
Despite the passengers looked tired and impatient they seemed to be pleased with the service.
A couple of passengers felt a little sick and there were one or two broken devices; however,
everything was solved immediately.
I was afraid to do things wrong, but I soon felt my colleagues support and I started to feel more
relaxed.
Unless you have something else to add, you’re free to go now.

Practice A

Fill in the blanks in the next statements with:

although / despite / however / but / unless

1. _____________ I get some help, I won’t finish the project on time.

2. Frank said that he would pay me back in a week; ______________, it’s been a month and I
haven’t received a cent from him!
3. My brother is really kind. ____________ all the work he has to do, he always has time to listen
to me.
4. I may go to the concert this weekend ________ I’m not sure yet.
5. ___________ she tried really hard, she couldn’t get the job. What a pity!
6. Larry said that he would come to the party ________ he didn’t show up.
7. The Government claims to be taking important actions against poverty; _____________ the
situation is getting worse every day.
8. _____________ they make him work like a dog, his salary is ridiculously low.
9. I’m going to be very busy today. Please don’t interrupt me ____________ you have to tell me
something really important.
10. _____________ all the people she knows, she doesn’t really have friends. That’s so sad.

42
Practice B

Teacher-led group activity

Write down 5 statements of your own, using the connectors in the previous page
and read them out to the class.

Sentence 1: ______________________________________________________________________

Sentence 2: ______________________________________________________________________

Sentence 3: ______________________________________________________________________

Sentence 4: ______________________________________________________________________

Sentence 5: ______________________________________________________________________

43
 English For
Cabin Crew 2

UNIT
TWENTY SEVEN
Connecting Flights

Lesson 1
Listening Escuchar Audio 74

Listen to the conversations and complete the tables below marking ( ) the
corresponding boxes.

Passenger 1 Passenger 2 Passenger 3

Lost the connection

Is transiting to Germany
Will take a night flight

Will go to a hotel

Can still catch the connection

Is transiting to Spain

Will sue the airline

Has to collect baggage before the

connection
Understands the airline’s policy
about delays
Will take a morning flight

44
Vocabulary

Listen to the conversations again and find synonyms for the terms below.

1. Band ___________________________
2. Documents ___________________________
3. Remain ___________________________
4. Decline ___________________________
5. Pay for ___________________________
6. Reserve ___________________________
7. Totally unacceptable ___________________________
8. Take it easy ___________________________
9. Explained ___________________________
10. Rules ___________________________

Pronunciation

For each conversation do the following:

Listen and repeat at the pauses.
Go the audio transcript and read it aloud with a partner.

Lesson 2
Language in Detail Escuchar Audio 75

Teacher-led activity
Analyze the following sentences.

You should collect your baggage first.

You should take responsibility.

It shouldn’t cost me a cent!

You should solve the problem!

Shall I give you a seat on the 9 am flight?

I’d rather go to a hotel.

45
 English For
Cabin Crew 2

Practice A

Fill in the blanks with:

should / shouldn’t / shall / would / ‘d rather

1.
It’s cold. You ___________ wear a sweater.
2.
–“Would you like a beer?”
–“No, thanks. I ___________ have a soda.”
3. She’s always tired. She ______________ go to bed so late every night.
4. ___________ I wait for you here?
5. You _______________ eat fruit and vegetables every day.
6. ____________ you ____________ stay here or go out for a walk?
7. All passengers ________________ have their papers at hand when they are
boarding.
8. ____________ I switch on the light?
9. People ______________ drive so fast. It’s dangerous.
10. You _____________ ask the teacher to help you if you don’t understand the
lesson.
11. What are you doing here? ______________ you be at work at this time of the
day?
12. He really makes his employees feel bad. He _________________ try to be more
polite.
13. –“Are you coming to the party with us?”
–“Thanks, but I __________________ stay at home. I don’t feel very well.”
14. –“I need to contact Rick urgently!”
–“I have his number here. ______________ I call him for you?”
15. She seems to be upset, Maybe we ________________ leave her alone.

Practice B

Teacher-led group activity

In pairs, roleplay different situations where you ask for and give information
about and connecting flights and missing flight connections. Make notes in
advance.

46
47
 English For
Cabin Crew 2

UNIT
TWENTY EIGHT
Baggage Claim

Lesson 1
Listening A Escuchar Audio 76

1 Sheila, Betty and Dave are picking up their baggage at the baggage-claim belts. Listen
to their conversation and complete the table below with their suitcases’ description.

Sheila’s suitcase Betty’s suitcase Dave’s suitcase

Size

Color

Distinctive Feature

2 Listen again and answer the next questions.

1. What are their luggage-belt numbers?

2. What number will Dave check?

3. Whose suitcase came out first?

4. Whose suitcase is missing?

5. Is Sheila’s baggage damaged?

6. What’s the matter with her luggage?

7. What does she have to do?

48
Pronunciation and Practice A

1 Listen to the conversation and repeat at the pauses.

2 Group work
Look at the audio transcript and roleplay “Conversation 1” three times. Play a
different character on each occasion. You may want to use your own names.

Listening B Escuchar Audio 77

Listen to the second conversation and answer true (T) or false (F).

1. Sheila has two pieces of baggage. T F

2. Sheila’s suitcase has a purple strap. T F
3. Her suitcase was sent to another band. T F
4. She has to look for it on the other belt. T F
5. The suitcase was found quickly. T F

Pronunciation and Practice B

1 Listen and repeat the conversation

2 Pairwork
Look at the audio transcript and roleplay Conversation 2 twice. Play a different
character on each occasion.

49
 English For
Cabin Crew 2

Lesson 2
Language in detail Escuchar Audio 78

Teacher-led activity
Analyze the following expressions.

Possessive adjectives and possessive pronouns Collocation of adjectives

What’s our baggage-belt number? It’s a medium-size orange suitcase

Remind me what your suitcases look like.
Mine is a large pink suitcase Mine is a small old black suitcase
Mine is a small old black suitcase
That one over there should be yours!
Mine is a large pink suitcase with a purple strap
Sheila hasn’t got hers yet.
on the top.
My baggage seems to be lost.
Is this your suitcase?

Practice A

Fill in the blanks with the corresponding possessive adjective or pronoun.

their / mine / ours / his / my / its / our / yours / theirs / his

11. -“Could you pass me _________ jacket, please?”

-“ Is it the black one?”
-“No. __________ is brown.”

22. -“Jim left his cell phone here”

-“No, it isn’t _________. ____________ cellphone is white.”

33. -“I believe this book is __________, isn’t it?”

-“Yes, it is. I forgot it in your office yesterday.”

44. Please make sure that the kids put away ___________ toys before they go to bed.

55. -“Hum . . . someone is sitting at __________ table. Let’s ask a waiter to talk to them.”

........

-“Excuse me. I’m very sorry to bother you but you seem to be at the wrong table.
This one is _____________. They booked it in advance. Would you mind taking
another one?”

-“Well, the maître gave us this table because __________ was taken by somebody
else. Would you to talk to him, please?”

66. Look at that bird! ____________ colors are so beautiful!

50
Practice B

Order the adjectives in parentheses in the following phrases.

1. A _____________________________________________ book.
(red/small/old/Chinese)
2. Three ______________________________________________horses.
(Spanish/young/white/strong)
3. A __________________________________________________ statue.
(Greek/beautiful/ancient)

Practice C

Teacher-led activity. Pairwork

With a partner, roleplay situations where you report lost luggage at the airport.
Make sure to play both roles: the passenger’s and the clerk’s. You may prepare
some notes in advance.

51
 English For
Cabin Crew 2

UNIT
TWENTY NINE
Going Through Customs

Lesson 1
Listening A Escuchar Audio 79

Teacher-led activity
Analyze the table below and listen to three passengers going through customs.
Then complete the second table.

Duty-Free Allowance
into the UK
Beer - 16 litres.

Wine (not sparkling) - 4 litres.

Spirits and other liquors over 22% alcohol - 1 litre.

Fortified wine, sparkling wine and alcoholic drinks up

to 22% alcohol - 2 litres.

200 cigarettes.

50 cigars.

250g tobacco.

Other goods worth up to £390

* Customs Duty on anything you bring in above your

allowance: 2.5% for goods worth up to £630.

52
 Duty-free Items Taxed Items

Passenger 1

Passenger 2

Passenger 3

Pronunciation

Listen and repeat the dialogues.

Practice A

Pairwork
Look at the audio transcripts and read them aloud. Play both roles: the passenger’s
and the customs officer’s.

Practice B

In pairs, have at least three similar dialogues, changing the items on each occasion.

53
 English For
Cabin Crew 2

Lesson 2
Language in detail Escuchar Audio 80

Teacher-led activity
Analyze the following sentences and phrases.

Quantifiers A bottle of Mezcal

A pack of tobacco.
Do you have anything to declare? One liter each.
I have some gifts for my English friends. 750 ml each.
I have some tequila and a box of Cuban cigars. Half a kilo.
I have a few things to declare.
How much tequila are you carrying? Containers
How much tobacco is there in the pack?
How many cigars are there in the box? A tobacco bag.
I have eight bottles of wine. A crystal wine bottle.
Two packs of cigarettes. A silver cigarette case.
I have a box of Mexican chocolates.

Practice A

Fill in the blanks with the following quantifiers. Do not repeat any of them.

anything / some / much / many / half / a few / each

1. Do you need ____________________ from the store?

2. Could you bring _________________ milk, please?
3. How ________________ coffee do we have?
4. I used to live in this neighborhood when I was a child. Maybe I still know ___________
people here.
5. Look! Jazz CD’s are on sale! Only 10 dollars _____________!
6. How ________________ books have you read this year?
7. I think you should stop drinking now. You’ve already drunk _____________ a bottle of
wine.

54
Practice B

Tick ( ) the correct choice in each case.

1
1. Could you bring __________________________ from the store, please?
___ a bag of sugar
___ a sugar bag

2.
2 These ____________________________ are nice. How much are they?
___ glasses of wine
___ wine glasses

3
3. Oh dear! I’ve just broken her favorite __________________________. She’s going to kill me!
___ cup of coffee
___ coffee cup.

4
4. Do you feel well? You look a little pale. Would you like ____________________________?
___ a glass of water
___ water glass

5
5. I have to buy _______________________. Some friends are coming over for dinner this evening.
___ two bottles of wine
___ two wine bottles

Practice C

Imagine that you are visiting a foreign country.

Make a list of some Mexican items that you are taking with you and then role-play a
customs declaration situation with a partner.

Play both roles: the passenger’s and the customs officer’s.

55
 English For
Cabin Crew 2

UNIT
THIRTY
Progress Assessment

Part One (87 items)

1 Match the two columns below in order to make logical dialogues. Then, label the
pictures with the corresponding symptom. (10 items)

a) Jimmy has a headache. ___ Maybe you ate too much.

b) I have a stomachache. ___ Maybe you strained a muscle. Take a

painkiller.
c) My left ear is clogged.
___ That’s probably because he spent a
d) Ricky says he feels dizzy.
long time travelling in the car.
e) I worked out this morning and
___ Why? Did you go swimming?
now I have a backache. ___ You should give him some ibuprofen.

56
2 Label the pictures below.

Coffee / Mushroms / Croissant / Boiled Eggs / Scrambled Eggs

Fried Egg / Cheese / Ham / Orange Juice / Milk / Butter / Jam
White Bread / Wheat Bread / Fruit Plate

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 English For
Cabin Crew 2

3 Complete these sentences with the correct form of the words in parentheses.
(4 items)

1. – “Is this the ______________ wine in the menu?”

(good)

2. – “Yes, it is. But it’s the __________________.”

(expensive)

3. – “Hum . . . No. I’ll have a beer. It’s good and it’s _______________” .
(cheap)

4. – “Yes, it is. But the beer is ____________ than the wine and I don’t want to feel full.”
(heavy)

4 Fill in the blanks with the appropriate future form of the verbs in parentheses. Use
contractions when possible. (11 items)

Will / Going to

1
1 – ’I haven’t got my phone.’ – ’That’s OK. I ___________________________ you mine.’
(lend)

2
2 It’s Julia’s birthday next week, so I _______________________her some flowers.
(send)

3
3 Could you lend me 20 dollars? I promise I ____________________ them back to you tomorrow.
(give)

4
4 We __________________ a barbecue tomorrow. It’s all planned, so I hope it won’t rain.
(have)

5
5 – ’Jim’s starting university tomorrow.’ – ‘What __________________________?’
(study)

6 You ____________________________ that film. It’s very frightening. Let’s choose another one.
(like)

7 Do you think they ___________________________ their Christmas presents?

(like)
8
8 Look! The bus ____________________________ ! Run or we’ll miss it.
(leave)
9
9 Just a moment. I ___________________________ you with the bags.
(help)
10
10 Look at the clouds! It _______________________________ soon.
(rain)

11
11 Paul’s sister __________________________ a baby.
(have)

58
5 Use the combinations on the next three columns to complete the sentences below.
(7 items)

have for been

have a few come
have so far flown
have just lived
has ever met
has since read
has already visited

1. ____________ you _____________ _________________ to China?

2. George _________ ____________ __________ back from India. He arrived yesterday.
3. I _______________ _______________ _____________ Europe four times. I want to see
another continent now.
4. Frederick ______________ ____________ in Mexico ___________ ten years now.
5. I like her but we aren’t friends. We ___________ ___________ only _________ times.
6. Bob ______________ ___________ for this airline ___________ 2010.
7. Pearl S. Buck was a great writer. I __________ ____________ four of her books
­____________. And I think I will read more of them.

6 Label the pictures below with the sentences in the box. (8 items)

It’s hailing It’s cloudy

It’s raining It’s foggy
It’s snowing It’s sunny
It’s windy There’s lightning

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Cabin Crew 2

7 Fill up the gaps in the next sentences with: (5 items)

away / down / off / on / out

11 Please turn __________ the light on your way out.

22 You have to put your cigarette ____________ before going into the meeting room.

33 Write _______________ your name and address on the blank sheets on your desks, please.

44 Excuse me. We’re done here. Could you take our dishes _____________, please?

55 It’s very hot in here. Shall I switch ________________ the air conditioning?

8 Complete the reply in each dialogue, changing the verb object (bolded) for the
corresponding accusative pronoun. (7 items)

11.
‘Where can I plug in my computer?’
‘You can plug __________in behind the desk.’

22.
‘Did you put away your toys, kids?’
‘Yes, we put __________ away before dinner.’

33. ‘Why did they call off the game?’

‘They called ________ off because of the rain.’

44. ‘Did you pick up Susan yesterday?

‘Yes. I picked __________ up before going to dinner.

55 ‘It was a great party but now we have to clean up the mess.’
‘Yeah, we should clean ________ up before our parents come back.’

66. ‘Oh, my God! We still have to wrap up the Christmas presents!’

‘Take it easy. We’ll have time to wrap __________ up in the afternoon’.

77 Are you going to take a nap?

Yes, I’m tired. Could you wake ________ up in 1 hour? I don’t want to sleep all day.

9 Change the following statements to the passive form. (5 items)

Example:

They will build a hotel on this corner.

A hotel will be built on this corner.

11. They closed the airport for two days.

________________________________________________________________________.

22. They have delayed our flight.

________________________________________________________________________.

33. Passengers can print their boarding passes at home.

________________________________________________________________________.

44. The customs officers may check our baggage.

________________________________________________________________________.

55. Sometimes, they damage suitcases at the airport.

________________________________________________________________________.

60
10 Fill in the blanks with: (5 items)

although / but / despite / however / unless

11. It seems to be a good option; _____________________ , I’m not fully convinced yet.

22. Ted promised to come today ___________________ he hasn’t shown up so far.

33. Stella couldn’t pass the final test ___________________ she studied really hard.

44. They finished the soccer match _____________________ the heavy rain.

55. I won’t buy you a ticket __________________ you give me the money in advance.

11 There is one mistake in each of the next sentences. Rewrite them correcting such
mistake. (10 items)

1
1. These cups of coffee is nice. I think I will buy a set for my office.

2
2. – ‘Excuse me. Is this your suitcase?’ – ‘Yes, it’s my.’

3
3. Look! These souvenirs are very nice and they cost each 1 dollar.

4
4. How much cigarettes do you smoke in one day?

5
5. ‘What would you like to drink?’ ‘A wine glass, please.’

6
6. Please bring some milk when you come home. We only have half liter.

7
7. – ‘Whose are these keys? I found them on my desk’ – ‘Ask Ann. They may be of her’.

8
8. I’m going to the supermarket. I have to buy some few things.

9
9. ‘What’s that wooden box for?’ – ‘It’s a box cigars.’

10
10 I’m sorry to bother you but these seats are our. Could you check your seat numbers on
your tickets, please?

61
 UNIT THIRTY ONE
English For
Cabin Crew 2

Oral Assessment

Part Two

Teacher-controlled performance (10 items)

Play some of the roles below, following to your teacher’s instructions.

1 Role-play with a partner.

Student A:

You are a passenger on a plane.

Using the menu below, order your meal.

Student B:

You are a flight attendant. You are serving meals.

Using the menu below, take the
passengers’ order.

2 With a partner, make arrangements to do

something together in one or two weeks.
Ask and answer questions about your
plans and intentions.

3 Role-play with a partner.

Student A:
You’re flying to a foreign country and you need to
make a flight connection. Ask for help.

Student B:
You work at the airport and a passenger asks you
for help about a flight connection. Help him/her.

4 Role-play with a partner.

Student A:
Your baggage is missing. Report it to the lost-bag-
gage desk.

Student B:
You are a clerk at the lost-baggage desk. A pas-
sengers reports a missing suitcase. Help her/him.

62
5 Role-play with a partner.

Student A:
You’re going through customs and you’re carrying several items. Use the information be-
low to declare them.

Student B:
You’re a customs officer. Check the passenger’s baggage asking him about the items he
or she is carrying.

Duty-Free Allowance
into the UK
Beer - 16 litres.

Wine (not sparkling) - 4 litres.

Spirits and other liquors over 22% alcohol - 1 litre.

Fortified wine, sparkling wine and alcoholic drinks up

to 22% alcohol - 2 litres.

200 cigarettes.

50 cigars.

250g tobacco.

Other goods worth up to £390

* Customs Duty on anything you bring in above your

allowance: 2.5% for goods worth up to £630.

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 English For
Cabin Crew 2

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 English For
Cabin Crew 2

66