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  • DVR 2.0

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    manoj kushwaha
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    1) This document is a dealer visit report from Lloyd that includes information about defective products, customer complaints, and a dealer satisfaction survey. 2) There are 10 customer complaints recorded with details like call number, customer/stock name, model number, and serial number. 3) The dealer certified that no other service/stock issues are pending and provided feedback on Lloyd's customer complaint resolution, stock set resolution, visit frequency, and overall service via a satisfaction index.

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    1) This document is a dealer visit report from Lloyd that includes information about defective products, customer complaints, and a dealer satisfaction survey. 2) There are 10 customer complaints recorded with details like call number, customer/stock name, model number, and serial number. 3) The dealer certified that no other service/stock issues are pending and provided feedback on Lloyd's customer complaint resolution, stock set resolution, visit frequency, and overall service via a satisfaction index.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    4 views1 page

    DVR 2.0

    Uploaded by

    manoj kushwaha
    1) This document is a dealer visit report from Lloyd that includes information about defective products, customer complaints, and a dealer satisfaction survey. 2) There are 10 customer complaints recorded with details like call number, customer/stock name, model number, and serial number. 3) The dealer certified that no other service/stock issues are pending and provided feedback on Lloyd's customer complaint resolution, stock set resolution, visit frequency, and overall service via a satisfaction index.

    Copyright:

    © All Rights Reserved
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    Flag for inappropriate content
    of 1

    Dealer Visit Report – Lloyd Date of visit:

    Name & Address of Dealer


    DIST MFR/RR DEALER SHOPEE

    Trade Defective:
    <30 30~90 90~180 Before
    Product >180 Days
    Days Days Days 2020
    LED

    AC

    REF/CF

    WM/DW

    Category Owner/ Manager Product LED AC REF/CF WM/DW Total


    Name
    Mobile No.
    Customer Complaints
    Email ID

    Complaint Details (Please fill in all the details in the attached Sheet) Set Call No./Serial No. is mandatory
    Customer
    Sr. No. Call No / Stock Model No Serial No Remarks
    1

    10

    I, on behalf of_M/S certify that other than above no service/stock issues are pending
    with Lloyd.
    Dealer Satisfaction Index
    1 Speed of Customer Complaint Resolution Excellent Good To be Improved

    2 Stock Set Resolution Excellent Good To be Improved

    3 Visit Frequency by Service Managers Excellent Good To be Improved

    4 Lloyd Overall service Score Excellent Good To be Improved

    Remarks if any (on Lloyd Service)

    Dealer Name & Stamp: RSH/BSH/ASH - Name&


    Sign Sign

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