RELATIONSHIP AMONG EMOTIONAL

INTELLIGENCE, TEACHERS’ JOB

SATISFACTION, AND TURNOVER INTENTIONS
IN PRIVATE SCHOOLS OF LAHORE

By Kamil Shehzad Bakhsh

BC170406293

Supervisor
Madam Sadia Bashir

VIRTUAL UNIVERSITY OF

PAKISTAN
 RELATIONSHIP AMONG EMOTIONAL

INTELLIGENCE, TEACHERS’ JOB

SATISFACTION, AND TURNOVER

INTENTIONS IN PRIVATE SCHOOLS

OF LAHORE

Thesis submitted in partial fulfillment of degree

requirement of BS Applied Linguistics

Virtual University Of Pakistan

 DECLARATION CERTIFICATE

I declare that the work done in this research is original and solely done by me. There is

no plagiarism in this work.

Signature

Kamil Shehzad Bakhsh

 DEDICATION

This study is dedicated to my parents, my friend, Zohaib and Ahmad

And my teacher Miss Sadia Bahsir

who helped me and guided me in completing this thesis.

 ACKNOWLEDGEMENT

There have been a lot of people that have helped me along the way and to get to this point

and I would like to take this opportunity to personally thank them.

First and foremost, I want to thank my Teacher Dr./Mr./Ms/ X(Write supervisor’s name),

who helped me from very first day in my work; he has been an amazing mentor and

advisor throughout this experience.

I would also like to thank my close friends Ahmad and Zohaib for their endless support

and work in collecting data for my research and making it easy for me in my work, and

for always helping and guiding me in my work.

I want to thank my parents for all they’ve done for me over the years and for always

being there for me to challenge and motivating me. Both have been supportive with my

decisions and my work.

I would also like to thank rest of my family members and friends for their help, support in

this work always helped me and stood by me, and I have always appreciated it. You truly

are my brother.
 TABLE OF CONTENTS
Chapter 1............................................................................................................................ 1
INTRODUCTION............................................................................................................. 1
Problem Statement ...............................................................................................3
Significance ..........................................................................................................4
Research Objectives..............................................................................................5
Research Hypothesis.............................................................................................5
Chapter 2............................................................................................................................ 6
LITERATURE REVIEW................................................................................................. 6
Chapter 3.......................................................................................................................... 26
RESEARCH METHODOLOGY...................................................................................26
Research Design..................................................................................................26
Research Method.................................................................................................26
Population........................................................................................................... 26
Sampling Technique........................................................................................... 26
Sample size......................................................................................................... 27
Instrumentation of the study............................................................................... 27
Validity and Reliability of the tool/questionnaire ..............................................28
Time frame..........................................................................................................28
Chapter 4.......................................................................................................................... 29
DATA ANALYSIS AND INTERPRETATION............................................................29
Chapter 5.......................................................................................................................... 60
SUMMARY, FINDINGS, CONCLUSIONS, DISCUSSION AND
RECOMMENDATION...................................................................................................61
Summary............................................................................................................. 61
Findings...............................................................................................................62
Conclusion.......................................................................................................... 71
Discussion........................................................................................................... 72
Recommendation................................................................................................ 74
References.........................................................................................................................75
Appendix...........................................................................................................................85
 List of Tables
Table No. Page No.
Description

Table 4.1 Reliability of Questionnaire 30

Table 4.2 Gender 30

Table 4.3 Age 30

Table 4.4 Education 31

Table 4.5 Job Title 31

Table 4.6 Work experience 32

I have a good sense of why I have certain feelings most of the

Table 4.7 32
time

Table 4.8 I have good understanding of my own emotions 33

Table 4.9 I really understand what I feel 33

Table 4.10 I always know whether or not I am happy. 34

I always know my friends’ emotions from their

Table 4.11 34
behavior.

Table 4.12 I am a good observer of others’ emotions. 35

I am sensitive to the feelings and emotions of

Table 4.13 35
others.
I have good understanding of the emotions of
Table 4.14 36
people around me.
I always set goals for myself & then try my best
Table 4.15 36
to achieve them.

Table 4.16 I always tell myself I am a competent person. 37

Table 4.17 I am a self-motivated person. 37

Table 4.18 I would always encourage myself to try my best. 38

Table 4.19 I am able to control my temper and handle difficulties 38

 rationally.

Table 4.20 I am quite capable of controlling my own emotions. 39

Table 4.21 I can always calm down quickly when I am very angry. 39

Table 4.22 I have good control of my own emotions. 40

I have been getting promotion as per my qualification &

Table 4.23 40
Experience.

Table 4.24 I have full confidence in the management of this Organization. 41

Table 4.25 Favoritism does not have any role to play in my organization. 41

Overall, I am satisfied with the general supervision in my

Table 4.26 42
department.

Table 4.27 Working conditions in this organization are satisfactory. 42

Table 4.28 My organization treats its employees better than any other org. 43

I have good opportunity to present my problems & views to the

Table 4.29 43
management
My present job is as per my ability/qualification and
Table 4.30 44
experience.

Table 4.31 I have satisfactory relations with my supervisor. 44

Table 4.32 I am proud of my organization. 45

Compared to the salary for similar jobs in other Organizations,

Table 4.33 45
my pay is better.
My supervisor takes into account my wishes & my
Table 4.34 46
performance

Table 4.35 My job has helped me to learn more skills. 46

Table 4.36 My job is reasonably secure as long as I do good work. 47

Table 4.37 Promotions are made on merit in this organization. 47

Table 4.38 I usually feel fresh at the end of the day’s work. 48
Table 4.39 My pay is enough for providing necessary things in my life. 48

Table 4.40 There is high team spirit in the work group. 49

I am satisfied with welfare facilities (medical) provided by the

Table 4.41 49
organization.

Table 4.42 I have good prospects of advancement in my job. 50

How likely is it that you will actively look for a new job in the
Table 4.43 50
next year?

Table 4.44 I often think about quitting. 51

Table 4.45 I will probably look for a new job in the next year. 51

Independent sample t-test: difference of EI between male and

Table 4.46 52
female
Independent sample t-test: difference of Job satisfaction
Table 4.47 52
between male and female
Independent sample t-test: difference of Turnover Intentions
Table 4.48 53
between male and female
Independent sample t-test: difference of EI between Subject
Table 4.49 53
teachers and Coordinators
Independent sample t-test: difference of Job Satisfaction
Table 4.50 54
between Subject teachers and Coordinators
Independent sample t-test: difference of Turnover Intentions
Table 4.51 54
between Subject teachers and Coordinators

Table 4.52 ANOVA: difference between Emotional Intelligence and age 55

Table 4.53 ANOVA: difference between Job Satisfaction and age 55

Table 4.54 ANOVA: difference between Turnover Intentions and age 56

ANOVA: difference between Emotional Intelligence and

Table 4.55 56
Education

Table 4.56 ANOVA: difference between Job Satisfaction and Education 57

Table 4.57 ANOVA: difference between Turnover Intentions and 57

 Education.
ANOVA: difference between Emotional Intelligence and Work
Table 4.58 58
experience
ANOVA: difference between Job Satisfaction and Work
Table 4.59 58
experience.
ANOVA: difference between Turnover Intentions and Work
Table 4.60 59
experience
Pearson R test: Correlation between Emotional Intelligence and
Table 4.61 59
Job Satisfaction
Pearson R test: Correlation between Emotional Intelligence and
Table 4.62 60
Turnover Intentions
Pearson R test: Correlation between Job Satisfaction and
Table 4.63 60
Turnover Intentions
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