ASSIGNMENT 2

BEATRICE MUDONDO
19/00285
Choose an organization and discuss how organizational learning occurs. Prepare for presentations in
class.

Organizational learning occurs through various processes and levels within an organization,
involving individual, group, and organizational efforts.
. Here are key points on how organizational learning happens:

a) Individual Learning: Individual learning, which occurs when one person gains new
skills or knowledge, is a crucial component of organizational development. At KCB
Bank, individual learning is supported through a variety of training programs and
workshops, enabling employees to acquire skills and information relevant to their roles
i.e.
➢ KCB Bank offers numerous training initiatives and workshops that allow staff to
learn skills and information pertinent to their jobs.
➢ For example, supervisors might participate in leadership development courses,
while frontline employees could undergo financial literacy training.
➢ The bank also supports employees in pursuing professional certifications and
additional education in their industry by offering tuition reimbursement programs.
➢ Additionally, KCB Bank provides its staff with online learning systems such as
Skillsoft and Percipio, giving them access to a variety of courses and resources to
advance their knowledge and abilities at their own speed.

b) Group Learning: Group learning involves learning and knowledge transfer through
social experiences within a group, such as mentoring or peer groups. At KCB Bank, this
is evident through various initiatives: -
➢ The bank facilitates mentoring programs where experienced employees mentor
junior staff members, facilitating knowledge transfer and skill development within
the organization.
➢ KCB Bank organizes cross-functional teams and project groups to work on
specific initiatives, promoting collaboration and shared learning among employees
from different departments and backgrounds.

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 ➢ Regular team meetings and brainstorming sessions, such as morning huddles,
provide opportunities for employees to share insights, best practices, and lessons
learned from their experiences.
c) Organizational Learning: At KCB Bank, a culture of continuous learning and
improvement is deeply embedded as a core value, with executives actively implementing
initiatives to help employees enhance efficiency and adapt to external demands. This
commitment is exemplified by the support of CEOs for learning initiatives and the
provision of funding for training and development programs.
➢ The bank's culture of ongoing learning is exemplified by initiatives such as the annual
training on Anti-Money Laundering courses, which demonstrates the commitment to
staff development and compliance with regulatory requirements.
➢ KCB Bank conducts regular organizational evaluations and performance reviews to
identify areas for development and implement targeted interventions to improve
effectiveness and efficiency.
➢ Additionally, the bank fosters an innovative and learning culture at all organizational
levels by encouraging staff members to contribute ideas and feedback through
suggestion programs, employee forums, and open-door policies. This encourages
continuous improvement and innovation across the organization.

Interorganizational Learning: Interorganizational learning, involving collaboration between

two or more organizations to learn from each other, plays a crucial role in fostering innovation,
enhancing competitiveness, and improving performance. At KCB Bank, interorganizational
learning is actively pursued through various initiatives aimed at sharing knowledge and best
practices with external partners.

➢ KCB Bank participates in industry forums, conferences, and networking events such as
the annual Banking and Finance Conference organized by the Kenya Bankers
Association (KBA), where representatives from different banks and financial institutions
come together to share insights, trends, and best practices. This exchange of information
helps KCB Bank stay updated with industry developments and best practices.
➢ The bank engages in strategic partnerships and collaborations with other organizations,
both within and outside the financial sector. These partnerships allow KCB Bank to
leverage complementary strengths, exchange knowledge, and drive innovation.
➢ KCB Bank actively seeks opportunities for joint ventures, research partnerships, and
knowledge-sharing agreements with academic institutions, research organizations, and
technology firms. These collaborations help KCB Bank stay at the forefront of industry
developments and enhance its competitive advantage by gaining access to cutting-edge
research and technologies.

It is a dynamic process that involves continuous improvement and knowledge sharing at all
levels of the organization.

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