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Details
Driven and experienced training professional bringing 14+ years of success in identifying and
closing learning gaps by crafting engaging, human-centered content for diverse audiences. Mont Clare, PA
Highly adept in adult learning principles, knowledge management practices and training and 412.974.1674
learning platforms. Providing a demonstrated commitment to enhancing company success by pnjacobson@gmail.com
offering the highest level of service, quality, and innovation.
Links
Professional Skills
LinkedIn
Leadership
● Direct and instruct diverse teams of up to 50; including delegating project work and
providing individualized feedback and evaluation to ensure exceptional long term program Expertise
success
● Selected to restructure and design Reach’s 12th grade ELA program including content All.Things.ELA.
mapping and creation, which has benefited 500+ pupils per week
● Create and lead high-impact “Train the Trainer” events for 100+ educators on Adult & Corporate Learning
implementing research-based best practices in reading and writing to increase learner
engagement via tech integration in instruction Inclusive Leadership
● Exercise professional judgment, initiative and leadership while directing, coordinating,
molding, and representing agencies and initiatives while upholding the highest standards *Authentic Connections*
of honesty and integrity
Program & Staff Development
Learning Design | Training
Engaging Presenter
● Design, develop and successfully deliver virtual and hybrid courses that motivate
participants to achieve and exceed organizational goals, including 2 asynchronous
Tech Enhancements
eLearning American Literature courses and a course implemented at Ursinus College
● Create and lead high-impact training events for audiences of 100+ SMEs by producing,
Emotional Intelligence
organizing, and publishing written and audio-visual materials that integrate effective adult
learning practices, interactive experiences, and hands-on learning opportunities Team-Focused Collaboration
● Develop creative approaches to disseminating agency research and policy proposals
through digital, print, and social media platforms Articulate Communicator
● Identify and close learning gaps by designing innovative learner experiences and
coordinate performance assessments to measure training effectiveness Hybrid Competent
● Differentiate training sessions by identifying skill gaps based on observations and informal
feedback Growth Mindset
● Actively pursue research on relevant best practices, standards and technical resources
related to the delivery and maintenance of training and knowledge management Focused | Strategic | Patient
Management
● Enhance company culture by providing exceptional new employee onboarding and Content Design
training and development
● Inform, influence, and implement new processes based on sound analysis and impact Articulate | Canva
metrics that lead to improved participant experience
● Provide professional expertise to influence organization's instructional strategies and Camtasia | iMovie
increase learner success
● Incorporate experience, data analysis and organizational agility to guide decision-making Storyline | HTML
and develop dynamic solutions, programs, and policies
MS Office | Google Suite
Editing | Writing
● Describe complicated material in clear, user-friendly language
● Create, distribute, and present instructional tools to communicate essential information
● Research, pitch and write feature articles for Bucknell University; including managing
photos and graphics to produce innovative content
● Proofread drafts for format, style, grammar, punctuation, syntax, and spelling errors with
thorough precision
● Anticipate user experience and revise projects as needed to decrease customer friction
Organization
● Manage schedules and respond to shifting priorities of multiple high-stakes tasks across
and within projects to maximize business impact
● Maintain accurate documentation of training offerings, resources to support program
implementation and knowledge management assets
● Understand and document complex functionality in sufficient detail to enable successful
project development and completion, including extensive data analysis to direct
intervention needs
● Manage and maintain LMS repository of training resources and identify strategies to gain
maximum value
Achievements
● Consistently exceed performance goals through development of innovative action plans,
project management and stakeholder outreach
● Recognized by leadership and key stakeholders for demonstrating professional excellence
in working with special populations in diverse environments and fostering meaningful
connections with participants while incorporating innovative curriculum rigor and design
● Dedicated 30+ volunteer hours to community outreach and non-profits such as the One
Less Foundation
Education
Instructional Design Certificate, University of Wisconsin | 2018, Menomonie, WI
4.0 GPA
Certifications
Instructional Design | In Progress, West Chester University
Employment History
Professor, Ursinus College, Collegeville, PA
2021 — PRESEN T
Writing & College Prep Instructor, PA Leadership Charter School, West Chester, PA
2008 — 2015