John Jairo Bernal.

ACTIVITY: ETIQUETTE AND BUSINESS PROTOCOL

 What is the importance to practice Etiquette and Protocol into the
business world?

-The importance of etiquette and protocol in the business world is very

important because it makes us pleasing in the eyes of others. It makes us
appear more secure people of our labor, intellectual and social capacities.

 What is the most important thing you should have in mind when you
introduce someone?

-The most important are the professional skills and experience that the
person has in the labor field.

 What information should be provided when introducing someone?

-The most important information is the work experience, the professional

training and the expectations that the person has.

 Why is it important to use performance-related compliments in a

business conversation?

- To make the person feel proud of the work he does and show him that it is
a good job.

 According to Cynthia, where should the beverages be placed?

-The drinks are placed on the right side

 Should a glass of white wine be held by the stem?

-Yes, the glass of white wine is held by the stem.

 Why is complaining and criticizing considered bad manners?

Because in business, you can lose customers and partners for lack of
communication skills.
 What is the right way to hand out your business card?

-The right way to distribute the business card is to first approach the people
and with the right hand hand the card with the name in front.

 Describe how to politely interrupt someone in a conversation.

The correct way to interrupt a conversation is to enter a courtesy phrase, for

example "Excuse me to interrupt you” “Sorry " etc…