DIALOGUE: COMMUNICATION WITH YOUR CLIENTS

Accountant 1(C1): Paola

Accountant 2(C2): Rosa

Client 1(CL1): Marianela

Client 2(CL2): Deyli

Client 3(CL3): Yeison

Customer 4(CL4): Job

Customer 5(CL5): Yoselin

Accountant 1 (C1): Good morning! Welcome to Integral Accounting, how can I help you today?

Client 1 (CL1): Hi, I need help with my tax return.

C1: Sure, Miss…?

CL1: Marianela, Marianela Arevalo.

C1: Okay, let me check your documentation and we'll get started right away. it may take a
while. Sit down and I'll call you.

Accountant 2 (C2): (Answering the phone) Integral Accounting, this is Rosa speaking, how can I
help you?

Customer 2 (CL2): (On the phone) Yes, I would like to confirm if you have processed my refund.

C2: One moment, please. I will check the status of your application.

Okay, tell me your full name. The item you returned and when you made your refund.

Customer 2 (CL2): (name) I returned an iPad pro, yesterday morning.

C2: Okay, please wait in line for a moment.

Customer 3 (CL3): (Waiting) Excuse me, I have an appointment at 11 a.m. with Mr. Rodriguez.

C1: Sure, give me a minute and I'll take it.

C1: Well, you are the gentleman, right?

CL3: Yes, please let him know I'm already here.

C1: Wait a moment.

C1: (calls) Mr. Rodriguez, your 11 a.m. appointment is already here, Mr. Yeison is waiting for
you (plays audio).

C1: Okay.

C1: His office is on the third floor, second door on the right, he is waiting for you.

CL3: Thank you, Miss.

Customer 4 (CL4): (Impatient) I have been waiting for a while, could you please tell me how
long until my turn?

C1: I understand, we are attending to several clients, please be patient, you may sit down, we
will attend to you in a moment.

C2: Miss Deyli? Your refund was made an hour ago, your money was sent to your bank account.

CL2: Really?

C2: Yes, is there anything else I can help you with?

CL2: No, thank you very much Miss.

C2: My pleasure, feel free to call back.

C2: Mister, come this way, what can I help you with?

CL4: I want to know about the job position in the finance department.

C2: Well, that's not what we deal with here, it's in the human resources department, it's the
whole fifth floor.

CL4: Oh, I see, thanks anyway.

Customer 5 (CL5): (Entering) Good morning, is this where I can get advice for my new
company?

C1: Sure. Could you wait a minute and I will explain our services.

CL5: Okay.

C1: Well, let me explain briefly, here we do trainings for different needs and next week there
will be a training on business from 0, and everything related. Look here you can find more
detailed information and register to attend.

CL5: Oh, thank you very much.

C1: To you, come back soon.

CL1: Here are all my receipts and invoices from last year.

C1: Perfect, this will make the process easier. Let's get started with your statement.

CL1: Thank you, I will be waiting here.

C1: Here it is.

CL1: Wonderful, thank you.

C1: If you have any inconvenience, you can call us or come back here.

Bay.

The end.