Google Pay Help

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Fix problems with a

transaction
If you sent money to someone but they haven’t
received it yet, use the information below to help
you troubleshoot.

Note: Once you’ve sent money, you can’t cancel

the transaction.

Android iPhone & iPad

Step 1: Check transaction status

1. Open Google Pay .
2. From the bottom of the screen, slide your
Hnger up to show your contacts.
• To see all transactions: at the bottom of
the screen, tap All transactions.
• To see transactions with a speciHc person:
tap the contact.

3. Click on each transaction to view more

details.

Payment processing
It might take up to one week for your bank to
complete the transaction. After the processing
period, the transaction status will change to
either 'Success' or 'Failed'.

Note: Don’t try to make the same payment again

while the status is 'Payment processing'.

Success
If the transaction is successful, the recipient will
get the money.

Failed
If the transaction failed, the money will be put
back into your account.

Step 2: Wait three days

It usually takes up to three working days for your
bank to complete the transaction. Wait for your
bank to complete the transaction before
contacting support.

Step 3: Check bank statements

Sometimes banks take extra time to transfer
money. Ask the recipient to check their bank
statement to see if they have received the
money.

In case of a failed transaction, check your own

bank statement for the money. The entry will say
‘UPI-REV’ or ‘UPI-RET’ followed by the UPI
transaction ID.

Step 4: Repo! the transaction

Next, if the money hasn't been received after
three business days, follow these steps.

Note: Only the sender can report a transaction. If

you’re waiting to receive money from someone,
ask them to report the transaction.

1. Open Google Pay .

2. Open the transaction that you want to report.
3. At the top right, tap More Raise a
dispute.
4. Tap Continue.

Most disputed transactions are resolved within

two weeks.

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English (United Kingdom)​