Goal: Increase monthly revenue by 78% (or 8M)

Strategies Activities Department/ Persons Involved Expected Outcome

Enhance service  Develop value-added packages/ bundled test Laboratory Acceptance and delivery of new
offerings packages services
 Extend laboratory outreach services to more
corporate partners
 Business Intelligence
Optimization of  Analyze and optimize internal processes to  Laboratory Improved operational efficiency
operations and minimize turnaround times, reduce wastage, and  Billing Department Focused Resource allocation
efficiency maximize equipment utilization  HR Department
 Improve laboratory billing and collections;  Finance and Accounting
accurate and timely billing practices Department
 Negotiate better prices with suppliers  Procurement Department
 Review of operational costs and Implementation
of Austerity measures
Increased  Develop a targeted marketing strategy (to reach Laboratory Market share expansion
Marketing and new patient segments and promote lab services) Marketing Department
outreach  Focus on patient experience (clear communication
to build patient loyalty)
Increased Client  Increased community engagement to build trust HR Department Enhanced patient experience;
Engagement and credibility Laboratory Competition and market saturation
 Implement a Customer Relationship Management Marketing Department
(CRM) system to track patient interactions
 Collect feedback and use it for continuous
improvement
Employee  Solicitous (malasakit) attitude of staff should be HR Department Increased concern of staff
Engagement developed so they will be more mindful to always
carry out tasks with higher efficiency
 Recognize and reward exceptional performance to
motivate the team