Dear Sir/Madam,

I am writing to express my dissatisfaction with the service I experienced in a recent trip with
your airline. My name is Erlantz, and I was a passenger on one of your Flights from Bilbao,
Spain to Helsinki, Finland. Unfortunately, my suitcase, which I entrusted to your airline, was
lost during the journey.

Upon my return home, I reported the missing suitcase to your customer service, providing
them with all the necessary details, including my contact information, flight details, and a
description of the lost case. However, despite the weeks that have passed, I have not
received any communication or updates regarding the status or location of my suitcase.

This situation has caused me significant inconvenience, as the lost suitcase contained
essential personal and valuable items. I kindly request that your company investigates this
matter urgently and provides me with a detailed update on the efforts being made to locate
and return my case. Additionally, I expect fair compensation for the inconvenience and
stress caused by this incident.

I trust that you will treat this matter with the urgency and attention it deserves, and I look
forward to receiving a solution to this issue.

Sincerely,
Erlantz Negro.