Task

Your friend recently asked you to deliver an

item of value to a relative. Unfortunately this
item was lost during the journey. You need to
explain this in a letter to your friend.
Write your letter. You must include the
following:
• when and how the item was lost
• your attempt to find it
• an offer to replace or pay for the item.
Cover all three points above in detail. You
should make your letter polite and apologetic.
Start your letter ‘Dear (name)’, and remember
to provide a suitable ending.

Format: addresser, date, paragraphs, yours

sincerely + first name.

Tom Jones,
10, Ave St Paul,
Nottingham.
20th Nov 2017

Dear Jonas,
INTRO: 1/2 sentences with the main words-
lost item/request for compensation

Intro: It is with much concern that I would

like to inform you about the loss of your
parcel and make a request to pay for the
loss incurred.
1. when and how the item was lost
date/where-on board the plane-one of your
two suitcases got lost-the latter contained
your parcel.
I was informed at the airport that there
was no trace of your suitcase.
I was told that it was not the company’s
fault as another passenger must have
taken my suitcase as his.
I have been requested to wait until the
passenger would report the mistake
2. your attempt to find it
 waited for two hours until all
passengers took all their luggages.
 went to the baggage claim counter and
made a ‘lost property claim’ to the
 global airport lost and found database
in case my suitcase was wrongly sent
to another country
 submitted an online claim through
British Airways online service
 all efforts to trace the lost suitcase
proved fruitless.Submit a lost proclaim
3. an offer to replace or pay for the item
‘valuable item’-sentimental value-
apologise/expensive-
Reassure your friend that you will
reimburse the loss
Concl: Since our friendship knows no bound, I
am waiting impatiently for your reply to know
how we can come to an agreement.

Yours sincerely,
Tom

I am sincerely sorry for the lost parcel. I

just hope that the box contained an item
that I can easily buy and send to your aunt.
If not, I am ready to compensate in cash for
your loss.