 Reservation Requirement: Reservations are required prior for all dining

parties to ensure availability and proper seating arrangements.

 No Outside Food or Beverage: Outside food and beverages are not
permitted to maintain the quality and integrity of our dining experience.
 Allergen Information: Notify your server of any food allergies or dietary
restrictions before ordering to accommodate your needs safely.
 Timely Arrival: We kindly request that guests arrive promptly for their
reservation to avoid delays in seating arrangements.
 Respectful Behaviour: Treat our staff and fellow patrons with courtesy and
respect. Any form of harassment or disruptive behaviour will not be tolerated.
 No Smoking Policy: Smoking, including electronic cigarettes, is prohibited
inside the restaurant premises as per local regulations.
 Feedback and Concerns: Your feedback is valuable to us. If you have any
concerns or suggestions, please feel free to speak with a manager or leave a
comment card at the reception.

 Spice/Heat Tolerance Policy:

 We offer a variety of dishes with varying levels of spice/heat. Please inform

your server of your spice/heat tolerance level when ordering.
 Our menu indicates the spice/heat level of each dish. Please refer to these
indicators to choose dishes that align with your preferences.
 Our chefs can adjust the spice/heat level of certain dishes upon request.
Please communicate your preferences clearly to your server.
 We strive to accommodate all spice/heat preferences; however, please note
that some dishes may have limited customization options.
 For guests with low spice/heat tolerance, we recommend selecting milder
dishes or requesting modifications to reduce the spice/heat level.
 If you have any concerns or questions about the spice/heat level of a dish, our
staff are happy to provide guidance and recommendations.
 Please be aware that spicy dishes may cause discomfort for individuals with
sensitive palates or medical conditions. Proceed with caution.
 We appreciate your understanding and cooperation in ensuring a satisfying
dining experience tailored to your spice/heat preferences.
 If you experience any discomfort or dissatisfaction with the spice/heat level of
your dish, please don't hesitate to inform your server. We will do our best to
address your concerns promptly.
 Your enjoyment and satisfaction are important to us. We strive to create
flavourful dishes that cater to a diverse range of spice/heat preferences.
 Grievance management
 Quality Assurance Guarantee: If you are dissatisfied with the quality of your
meal, please notify your server immediately.
 Manager Review: In case of significant dissatisfaction, a manager will be
available to discuss your concerns and determine an appropriate resolution.
 Feedback Encouragement: Your feedback is valuable to us. Please share any
concerns or suggestions so that we can continuously improve our food and
service quality.
 Timely Reporting: To qualify for a discount or replacement, please report any
issues with your meal promptly, preferably before finishing the dish.
 Documentation: In some cases, we may request documentation or further
details to better understand and address your concerns.
 Customer Satisfaction Priority: Rest assured that your satisfaction is our
priority, and we will do our utmost to ensure you have an enjoyable dining
experience with us.

Discount

1. Happy Hour Specials: Enjoy discounted prices on select menu items during
designated happy hour times.
2. Early Bird Discounts: Receive a discount on your meal when dining during specified
early dining hours.
3. Loyalty Program: Join our loyalty program to earn points for every visit, redeemable
for discounts or free meals.
4. Birthday Special: Celebrate your birthday with us and enjoy a complimentary
dessert or special discount on your meal.
5. Group Discount: Enjoy discounted rates for large dining parties or events booked in
advance.
6. Social Media Promotion: Follow us on social media for exclusive discount codes or
special offers available to our followers.
7. Special Events Promotion: Keep an eye out for promotional offers during special
events or holidays for discounted meals or packages.
8. Referral Program: Refer friends and family to our restaurant and receive a discount
on your next visit for each referral.
9. Meal Combo Deals: Save money with discounted meal combo deals that include
multiple items or courses.
10. Seasonal Promotions: Take advantage of seasonal promotions offering discounts on
seasonal dishes or beverages.