Professional Documents
Culture Documents
BASIC COMPETENCIES
CORE COMPETENCIES
JOSIEVIC E. ANDAN
Trainer
Participate in Participate in
workplace workplace
communication communication
Work in team Work in team
environment environment
Practice career Practice career
professionalism professionalism
Practice Practice
occupational occupational
health and safety health and safety
procedures procedures
2. COMMON COMPETENCIES
Develop and update Develop and
industry knowledge update industry
knowledge
Observe workplace Observe
hygiene procedures workplace
hygiene
procedures
Perform computer Perform computer
operations operations
Perform workplace Perform
and safety practices workplace and
safety practices
Provide effective Provide effective
Customer Service Customer Service
3. CORE COMPETENCIES
Prepare the dining Prepare the
room/restaurant dining
area for service room/restaurant
area for service
Welcome guests and Welcome guests
take food and and take food and
beverage orders beverage orders
Promote food and Promote food and
beverage products beverage
products
Provide food and Provide food and
beverage service to beverage service
guest to guest
Provide room service Provide room
service
Receive and handle Receive and
guest concerns handle guest
concerns
Prepared by: Date Prepared: Feb. 24,2024
JOSIEVIC E. ANDAN
Trainer
JOSIEVIC E. ANDAN
Trainer
JOSIEVIC E. ANDAN
TRAINER