Mahek Shaikh

DIGITAL MARKETING EXECUTIVE +91 7058973196

mahek9071@gmail.com

India, Pune
PROFESSIONAL SUMMARY

Digital Marketing Fresher with a solid foundation in key principles and strategies.
LINKS
Proficient in social media, search engines, and email marketing, I excel in creating
compelling content and executing targeted online campaigns. My adaptability and
mahek-shaikh-108884212
eagerness to learn position me to leverage emerging trends in the dynamic field of
digital marketing. With a keen eye for detail and a passion for driving results, I am ready
to contribute to innovative marketing initiatives and enhance the digital presence of
any organization.

EXPERIENCE

February 2022 - Now

Customer service associate
Amazon / India, Pune

I worked as a customer service associate at Amazon India for two years. In this role,
I was responsible for providing excellent customer service and problem-solving,
while managing customer inquiries through phone, email, and chat services. My
responsibilities incl

• Providing accurate information and solutions to customers

• Troubleshooting customer issues

• Creating reports regarding customer feedback and satisfaction

• Monitoring customer service metrics to ensure quality of service

• Training new team members on product information and customer service poli-
cies

• Treating customers with empathy and handles frustrated customers.

June 2021 - December 2021

Customer Service Associate
Concentrix / India, Mah, Pune

Worked as a Customer Service Associate at Concentrix India for 6 months, providing

customer support and problem resolution to clients. Responsibilities included:

• Answering incoming calls in a timely manner

• Resolving customer inquiries and complaints

• Managing customer accounts

• Maintaining records of customer interactions

• Identifying and escalating issues to appropriate departments

• Providing feedback on customer service trends

• Improving customer experience through surveys and feedback

E D U C AT I O N
 2020 - 2023
B.com in marketing
Abeda Inamdar Senior College, Pune-01 / India, Pune

SKILLS

Customer Service Expert Time Management Expert

Multi-tasking Expert Data Analysis Expert

Communication Expert Problem Solving Expert

SEO Expert Content marketing Expert

Social media marketing Expert Digital advertising Expert

Email marketing Expert Google Analytics Expert

Web design Expert PPC Expert

Copywriting Expert

COURSES

2023
Advanced Digital Marketing.
Training Institute Pune

2023
Fundamentals of Digital Marketing
Google

CUSTOM

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Projects

Conducted a thorough SEO project forwww.optimizedinfotech.com and

https://traininginstitutepune.in/digital-marketing-classes-pune.

• Implemented strategic on-page optimization to enhance website performance.

• Executed targeted keyword implementation to improve search engine rankings.

• Successfully applied effective link-building strategies for improved online visibil-

ity.

• Conducted comprehensive keyword research to optimize content for search en-

gines.

• Monitored website analytics closely to track and enhance search engine perfor-
mance.

• Achieved tangible results in the form of increased organic search visibility for the
Training Institute Pune's digital marketing classes page.