 .

Anything that interferes with the sender's creating and delivering a

message and the receiver interpreting the message is called__

answer choices

communication

distortion

distraction

netiquette

 2. Multiple-choice

Edit

Report an issue

30 seconds

1 point

Q.

Communication is always a ___ way process.

answer choices

one

two

three

four

 3. Multiple-choice

Edit
 Report an issue

30 seconds

1 point

Q.

_______ is the sharing of information in which a receiver understands the

meaning of a message.

answer choices

netiquette

distraction

communication

non verbal

 4. Multiple-choice

Edit

Report an issue

30 seconds

1 point

Q.

When a receiver relays information, they expect _______.

answer choices

communication

symbols

feedback
 reaction

 5. Multiple-choice

Edit

Report an issue

30 seconds

1 point

Q.

This type of communication is speaking to teachers and students.

answer choices

written

non verbal

oral

body language

 6. Multiple-choice

Edit

Report an issue

30 seconds

1 point

Q.

The correct and acceptable way of communicating on the Internet.

answer choices
 Etiquette

Manners

Respect

Netiquette

 7. Multiple-choice

Edit

Report an issue

30 seconds

1 point

Q.

These types of keyboard symbols are called this

:)
:(

answer choices

Emoticons

Emojis

Emearlds

Emails

 8. Multiple-choice

Edit

Report an issue

30 seconds
 1 point

Q.

When sending emails or responding to social media post be sure you do

not ______.

answer choices

fire

retaliate

respond

flame

 9. Multiple-choice

Edit

Report an issue

30 seconds

1 point

Q.

This type of communication includes sending emails, typing reports and

letters.

answer choices

written

oral

verbal

non verbal
 10. Multiple-choice

Edit

Report an issue

30 seconds

1 point

Q.

Delivering a message by means other than speaking or writing is called

___________ communication.

answer choices

verbal

non verbal

written

oral

 11. Multiple-choice

Edit

Report an issue

30 seconds

1 point

Q.

Unsolicited emails are called_____.

answer choices

spam
 clutter

garbage

scrap

 12. Multiple-choice

Edit

Report an issue

30 seconds

1 point

Q.

Information that is transmitted among workers is often transmitted

through the _________.

answer choices

house

grapevine

fruit tree

emails

 13. Multiple-choice

Edit

Report an issue

30 seconds

1 point

Q.
 Out of the three different strategies to avoid conflict, which is the most
acceptable?

answer choices

Win/lose

avoidance

compromise

settlement

 14. Multiple-choice

Edit

Report an issue

30 seconds

1 point

Q.

Out of the four ways listed, which is not the way to overcome
communication barriers?

answer choices

Listen Actively

Select proper communication channel

Insult the speaker when words are pronounced incorrectly

Two-way communication

 15. Multiple-choice

Edit
 Report an issue

30 seconds

1 point

Q.

Which of the following are rules for good listening?

answer choices

Stop Talking

Put talker at ease

Remove distractions

All of the above

 16. Multiple-choice

Edit

Report an issue

30 seconds

1 point

Q.

Of the following, how can you tell if someone is lying?

answer choices

No eye contact

Voice changes

Not speaking at all

No eye contact and Voice Changes

 17. Multiple-choice

Edit

Report an issue

30 seconds

1 point

Q.

When you are out with friends, what should you tell your friends when
you are expecting a phone call?

answer choices

Let them know ahead of time that you are expecting a call.

Walk out of the room with no explanation

Answer the call in the middle of the conversation with no heads up

Ignore the important phone call completely.

 18. Multiple-choice

Edit

Report an issue

30 seconds

1 point

Q.

When making conference calls how should you answer the phone?

answer choices

Hello, who this?

 Introduce yourself to the caller.

Remain on the phone silently

Begin the conversation with no introduction at all.

 19. Multiple-choice

Edit

Report an issue

30 seconds

1 point

Q.

What types of messages are appropriate to leave on a voicemail

message?

answer choices

Directions

Medical Information

Bank Account information

Social Security Numbers

 20. Multiple-choice

Edit

Report an issue

30 seconds

1 point

Q.
 Of the following which is not a nonverbal communication?

answer choices

Eye contact

 Arms Crossed
1. Multiple-choice

Edit

Report an issue

15 minutes

1 point

Q.

___________ is anything that interferes with the message being heard or

understood.

answer choices

sound
chatter
 noise
communication

 2. Multiple-choice

Edit

Report an issue

15 minutes

1 point

Q.

A potentially negative form of nonverbal communication would be

___________.

answer choices

making eye contact

folding your arms
nodding your head
facing the speaker

 3. Multiple-choice

Edit

Report an issue

15 minutes

1 point
 Q.

If you don't understand part of the verbal instructions you just received,
the best thing to do would be ____________.

answer choices

ask the speaker questions to get clarification

to Google it
do your best with what you remember
ask a buddy

 4. Multiple-choice

Edit

Report an issue

15 minutes

1 point

Q.

When receiving instructions, what are some things that you can do to
make sure you remember them?

answer choices

Interrupt the speaker with any questions

Look the topic up on YouTube when the speaker is finished
Pay real close attention
Take notes, ask questions, and summarize them at the end

 5. Multiple-choice

Edit

Report an issue
 15 minutes

1 point

Q.

Effective speakers are able to _________________.

answer choices

let the listeners know how much they know about a topic
clarify and simplify complex topics
talk quickly to save time
maintain authority in a conversation

 6. Multiple-choice

Edit
Report an issue

15 minutes

1 point
 Q.

Blueprints, instructional manuals, and code books are examples of what?

answer choices

Important job-site reading materials

Optional job-site reading materials
Boring job-site reading materials
Not job-site reading materials

 7. Multiple-choice

Edit

Report an issue

15 minutes

1 point

Q.

Books have ________________________ to help the reader locate

information.

answer choices

pictures
tables and graphs
 large text
table of contents, indexes, and glossaries

 8. Multiple-choice

Edit

Report an issue

15 minutes

1 point

Q.

When reading steps to an instructional manual, you should __________.

answer choices

read all of the steps first before attempting to do the task

skim them for any unknown information
do the task first and then look when you have trouble
look at the pictures first

 9. Multiple-choice

Edit

Report an issue

15 minutes

1 point

Q.
 When you are writing a rough draft for an important document, what
should you do first?

answer choices

Copy from other texts and then paraphrase

Write the whole thing and then go back to edit
Rough drafts are not necessary
Make an outline and organize your information

 10. Multiple-choice

Edit

Report an issue

15 minutes

1 point

Q.

If you were to write an instruction manual, what should you do first to

save the reader from potentially making mistakes?

answer choices

Nothing, I am the best writer!

Proofread to make sure it is accurate
Use a lot of jargon
Type it instead of handwriting it

 11. Multiple-choice

Edit

Report an issue

15 minutes
 1 point

Q.

Good communication on a work site can contribute to a safer

environment.

answer choices

True
False

 12. Multiple-choice

Edit

Report an issue

15 minutes

1 point
 Q.

A self-assessment of your current speaking and listening skills is a useful

first step in improving them.

answer choices

True
False

 13. Multiple-choice

Edit

Report an issue

15 minutes

1 point

Q.

An example of bad body language is ______.

answer choices

staring at the floor

smiling in agreement
looking at the speaker
nodding your head in agreement

 14. Multiple-choice
 Edit

Report an issue

15 minutes

1 point

Q.

Ask others to contact you by way of a cell phone while you are ______.

answer choices

driving
in a meeting
working
on a break

 15. Multiple-choice

Edit

Report an issue
 15 minutes

1 point

Q.

When reading an unfamiliar book, scan the chapter titles to help organize
your reading.

answer choices

True
False

 16. Multiple-choice

Edit

Report an issue

15 minutes

1 point
 Q.

Which of the following is typically not read on a construction work site by

workers?

answer choices

Permits
Instructional manual
Newspaper
Signs

 17. Multiple-choice

Edit

Report an issue

15 minutes

1 point
Q.

In the construction industry, a codebook provides _____.

 answer choices

passwords for company web services, such as databases and training software
the keypad entry codes for locked work areas
keys for understanding blueprint symbols
codes and standards, such as building codes or electrical codes

 18. Multiple-choice

Edit

Report an issue

15 minutes

1 point

Q.

Which is a typical example of an item a construction worker might read

for work on a regular basis?

answer choices

Materials list
Newspaper
Summons
Roadmap

 19. Multiple-choice

Edit

Report an issue
 15 minutes

1 point

Q.

Good communication on the job site _____.

answer choices

will make you popular

cannot be learned
takes too much time
affects safety, schedules, and budgets

 20. Multiple-choice

Edit

Report an issue

15 minutes

1 point

Q.
 A reader that wants to find any mention of a certain topic in a book can
look in the _____.

answer choices

index
table of contents
appendixes
glossary

 21. Multiple-choice

Edit

Report an issue

15 minutes

1 point

Q.

Which of the following is an example of positive verbal communication on

the job?

answer choices

Tuning out when someone is speaking

Giving and taking instructions
Ducking out of team discussions
Talking over or interrupting another person

 22. Multiple-choice
Edit

Report an issue

15 minutes

1 point

Q.

Which of the following are examples of positive non-verbal

communication?

answer choices
 Sitting up straight, keeping a clean workspace, and looking at people who are
talking to them
Giving compliments to others and encouraging them
Speaking with an even tone and looking away most of the time during a
conversation
Telling people all of the information they need in order to do a task properly and
answering questions

 23. Multiple-choice

Edit

Report an issue

15 minutes

1 point
 Q.

Many of the rules that apply to writing paper-based documents also apply
to _____.

answer choices

leaving voice messages

having a face-to-face conversation
writing emails
taking orders

 24. Multiple-choice

Edit

Report an issue

15 minutes

1 point

Q.

Non-verbal communication is best for communicating _____.

answer choices

feelings and attitudes

what a person desires
complex ideas
instructions for installing new equipment

 25. Multiple-choice

Edit

Report an issue

15 minutes

1 point
Q.

Real listening is _____.

answer choices

unnecessary
tedious
an active process
an art

Verbally talking
 Nail biting


1. Multiple-choice

Edit

Report an issue

20 seconds

1 point

Q.

Which of these is a communication skills?

answer choices

Saying same thing over and over

Saying why you believe something
Saying what people want to hear.

 2. Multiple-choice

Edit

Report an issue

20 seconds

1 point

Q.

What body language shows you are listening?

answer choices

Turning away from the speaker

 Nodding and making eye contact
Looking out of the window

 3. Multiple-choice

Edit

Report an issue

20 seconds

1 point

Q.

Which is the positive body language to use when speaking?

answer choices

Fold your arms or cross your legs

Stand behind a lectern and keep your body hidden
keep arms open and use open gestures
Dont make eye contact

 4. Multiple-choice

Edit

Report an issue

20 seconds

1 point

Q.

You are giving someone verbal feedback about some work they have
completed that isnt up to standard:what should you do

answer choices

Point out everything that they did wrong

 Base your feedback on what you have heard from others
Criticise them for their poor work
Suggest where improvement can be made and agree on a plan

 5. Multiple-choice

Edit

Report an issue

30 seconds

1 point

Q.

You diagree with someone has said:how should you react?

answer choices

Stick with your one sided view on the situation

Get emotionally involved and have a heated discussion
Ask question to learn more about their opinion
Be unreasonable and refuse to listen

 6. Multiple-choice

Edit

Report an issue

30 seconds

1 point

Q.

Which of these is the best way to ask a question?

answer choices

Only offer a yes/no response

 ask something that you wouldnt want to answer yourself
Use leading words to suggest the response you require
Use open questions that encourage a full response

 7. Multiple-choice

Edit

Report an issue

30 seconds

1 point

Q.

Which of the following will not help you to be more persuasive?

answer choices

Talk about your own interest and goals

Mirror body languange and tone
Use words that the other person agrees with
Make your aims appear to put the other person at an advantage

 8. Multiple-choice

Edit

Report an issue

20 seconds

1 point

Q.

What is the correct process of communication?

answer choices

receiver>feedback>channel>sender
 sender>channel>feedback>receiver
sender>channel>receiver>feedback
sender>feedback>channel>receiver

 9. Multiple-choice

Edit

Report an issue

30 seconds

1 point

Q.

How to overcome the nervousness?

answer choices

Avoid making eye contact with the audiences

Crying in front of the audiences
Thinking about how audience look on you
Visualize in a positive way

 10. Multiple-choice

Edit

Report an issue

20 seconds

1 point

Q.

Which one is the example of physiological noise?

answer choices

internet connection problem

 cultural differences
deaf
over-complicated terms

 11. Multiple-choice

Edit

Report an issue

10 seconds

1 point

Q.

The element in communication when message is succesfully transmitted

is

answer choices

medium
receiver
feedback
sender

 12. Multiple-choice

Edit

Report an issue

30 seconds

1 point

Q.

Which one is not signs of active listening

answer choices
smile
looking at the time
mirroring
posture