Professional Documents
Culture Documents
MULTIPLE CHOICE
1. What kind of software consists of programs designed to make users more productive and/or assist
them with personal tasks?
a. application c. operating
b. utility d. system
ANS: A PTS: 1 REF: 152 OBJ: 1
4. Which of the following (with examples such as Cambria and Calibri shown in the accompanying
figure) is a name assigned to a specific design of characters?
a. point c. text set
b. font d. iconography
ANS: B PTS: 1 REF: 158 OBJ: 4
5. In the accompanying figure, 12 point and 28 point are measurements of which of the following?
a. graph scope c. font size
b. data valence d. textual ratio
ANS: C PTS: 1 REF: 158 OBJ: 4
6. A single point as shown in the accompanying figure is about what fraction of an inch in height?
a. 1/9 c. 1/36
b. 1/18 d. 1/72
ANS: D PTS: 1 REF: 158 OBJ: 4
7. Which of the following kinds of software allows users to create and manipulate documents containing
mostly text and sometimes graphics?
a. desktop publishing c. image processing
b. contextual d. word processing
ANS: D PTS: 1 REF: 159 OBJ: 4
8. Which of the following is a collection of electronic drawings, photos, and other images that can be
inserted into documents?
a. clip art c. glossaries
b. graphics checkers d. image repositories
ANS: A PTS: 1 REF: 159 OBJ: 4
9. Which of the following kinds of software allows users to create visual aids for presentations to
communicate ideas, messages, and other information to a group?
a. desktop publishing c. presentation
b. image editing d. communications
ANS: C PTS: 1 REF: 160 OBJ: 4
10. When using spreadsheet software like the kind in the accompanying figure, what are the rows and
columns collectively called?
a. workbook c. workload
b. workspace d. worksheet
ANS: D PTS: 1 REF: 160 OBJ: 4
11. Many worksheet cells like those in the accompanying figure contain a number that can be used in a
calculation. What is the name for this?
a. function c. formula
b. index d. value
ANS: D PTS: 1 REF: 161 OBJ: 4
12. Which of the following performs calculations on the data in a worksheet like the one in the
accompanying figure and displays the resulting value in a cell?
a. index c. function
b. formula d. ratio
ANS: B PTS: 1 REF: 161 OBJ: 4
13. Which of the following is a collection of data organized in a manner that allows access, retrieval, and
use of that data?
a. spreadsheet c. database
b. formula d. functional set
ANS: C PTS: 1 REF: 162 OBJ: 4
14. Which of the following is a request for specific data from a database?
a. query c. resample
b. formula d. function
ANS: A PTS: 1 REF: 162 OBJ: 4
15. Which of the following kinds of software enables users to enter typed text, handwritten comments,
drawings, or sketches anywhere on a page and then save the page as part of a notebook?
a. sketching c. note taking
b. notebook d. PDA
ANS: C PTS: 1 REF: 162-163 OBJ: 4
17. What kind of software assists in the preparation of a will, for example?
a. legal c. document management
b. tax d. financial
ANS: A PTS: 1 REF: 166 OBJ: 4
18. Which of the following kinds of software provides a means for sharing, distributing, and searching
through documents by converting them into a format that can be viewed by any user?
a. tax preparation c. document management
b. business d. accounting
ANS: C PTS: 1 REF: 166 OBJ: 4
19. What is the term for a square-shaped coded graphic that corresponds to a web address or other
information?
a. ISBN code c. USPS code
b. bar code d. QR code
ANS: D PTS: 1 REF: 169 OBJ: 4
20. Which of the following programs allow designers to rotate designs of 3-D objects to view them from
any angle?
a. CAD c. CAM
b. DTP d. DTM
ANS: A PTS: 1 REF: 170 OBJ: 5
21. Which of the following kinds of software is software that enables professional designers to create
sophisticated documents that contain text, graphics, and many colors?
a. CAD c. CBT
b. DTP d. WBT
ANS: B PTS: 1 REF: 170 OBJ: 5
22. Which of the following kinds of software is a sophisticated type of application software that assists a
professional user in creating engineering, architectural, and scientific designs?
a. DTP c. CBT
b. CAD d. WBT
ANS: B PTS: 1 REF: 170 OBJ: 5
23. Designers and graphic artists can print finished publications on a color printer, take them to a
professional printer, or post them on the web in a format that can be viewed by those without what
kind of software?
a. VSP c. ISP
b. DTP d. CAD
ANS: B PTS: 1 REF: 170-171 OBJ: 5
24. Which kind of software allows users to draw pictures, shapes, and other graphical images with various
on-screen tools such as a pen, brush, and eyedropper?
a. photo editing c. DTP
b. CBT d. paint
ANS: D PTS: 1 REF: 171 OBJ: 5
25. Which of the following kinds of software provides the capabilities of paint software and also includes
the ability to enhance and modify existing images and pictures?
a. desktop publishing c. image editing
b. illustration d. photo management
ANS: C PTS: 1 REF: 171 OBJ: 5
26. What kind of software provides the capabilities of adjusting or enhancing image colors, adding special
effects such as shadows and glows, and the like?
a. color library c. image editing
b. multimedia authoring d. professional desktop publishing
ANS: C PTS: 1 REF: 171 OBJ: 5
27. Which of the following increases or decreases how crisp the objects in a photo appear?
a. sharpness c. brightness
b. crispness d. contrast
ANS: A PTS: 1 REF: 172 OBJ: 5
28. Which of the following adjusts the difference in appearance between light and dark areas of a photo?
a. sharpness c. brightness
b. crispness d. contrast
ANS: D PTS: 1 REF: 172 OBJ: 5
30. Which of the following kinds of software allows users to modify a segment of a video, called a clip?
a. video editing c. clip management
b. image editing d. illustration
ANS: A PTS: 1 REF: 173 OBJ: 5
31. What kind of software allows users to combine text, graphics, audio, video, and animation into an
interactive application?
a. multimedia management c. multimedia publishing
b. multimedia authoring d. multimedia editing
ANS: B PTS: 1 REF: 174 OBJ: 5
32. What kind of software helps users of all skill levels create web pages that include graphics, video,
audio, animation, and other special effects?
a. website management c. website publishing
b. website authoring d. website editing
ANS: B PTS: 1 REF: 174 OBJ: 5
33. Which of the following kinds of players is a program that allows you to view images and animation,
listen to audio, and watch video files on your computer?
a. compression c. media
b. entertainment d. video
ANS: C PTS: 1 REF: 175 OBJ: 7
35. Which category of applications allows you to locate a nearby restaurant or check the weather forecast?
a. convenience c. education
b. lifestyle d. geography-based
ANS: B PTS: 1 REF: 176 OBJ: 6
36. Which of the following is a utility that detects and protects a computer from unauthorized intrusions?
a. personal firewall c. threat neutralizer
b. antihacker d. protection utility
ANS: A PTS: 1 REF: 179 OBJ: 8
37. Which of the following describes a potentially damaging computer program that affects, or infects, a
computer negatively by altering the way the computer works without the user’s knowledge or
permission?
a. hotspot c. virus
b. file compression utility d. file conversion utility
ANS: C PTS: 1 REF: 180 OBJ: 8
38. As shown in the accompanying figure, which of the following kinds of program protects a computer
against viruses by identifying and removing any computer viruses found in memory, on storage media,
or on incoming files?
a. hoax c. antivirus
b. secure d. antispyware
ANS: C PTS: 1 REF: 181 OBJ: 8
39. Which of the following warns that the computer is infected and needs immediate attention?
a. spyware c. FBI consumer alert
b. virus hoax d. web filter
ANS: B PTS: 1 REF: 181 OBJ: 8
40. Which of the following kinds of programs displays an online advertisement in a banner or pop-up
window on webpages, email, or other Internet service?
a. spyware c. adware
b. phishing d. trojan horse
ANS: C PTS: 1 REF: 182 OBJ: 8
41. Which of the following kinds of malware is a malicious mobile app that uses a variety of fraudulent
schemes to charge unsuspecting users for premium messaging services?
a. trojan horse c. worm
b. rootkit d. toll fraud
ANS: D PTS: 1 REF: 182 OBJ: 8
42. An alternative to e-mail filtering is to purchase which of the following kinds of program that attempts
to remove a message before it reaches a user’s inbox?
a. email c. filtering
b. sieve d. anti-spam
ANS: D PTS: 1 REF: 183 OBJ: 8
43. Which of the following is a scam in which a perpetrator sends an official looking e-mail that attempts
to obtain a user’s personal and financial information?
a. spam c. phishing
b. spit d. spyware
ANS: C PTS: 1 REF: 183 OBJ: 8
44. Which the following is a filtering program that stops pop-up ads from displaying on web pages?
a. firewall c. pop-up remover
b. pop-up filter d. pop-up blocker
ANS: D PTS: 1 REF: 183 OBJ: 8
45. Which kind of program attempts to locate a file on your computer or mobile device based on criteria
you specify?
a. search tool c. file manager
b. image viewer d. file finder
ANS: A PTS: 1 REF: 184 OBJ: 8
46. Which of the following is a utility that allows users to display, copy, and print the contents of a
graphics file?
a. graphics manager c. PNG player
b. JPEG utility d. image viewer
ANS: D PTS: 1 REF: 185 OBJ: 8
47. Which of the following is a utility that removes a program, as well as any associated entries in the
system files?
a. application remover c. uninstaller
b. application purger d. antiapp utility
ANS: C PTS: 1 REF: 185 OBJ: 8
48. Which of the following tools searches for and removes unnecessary files?
a. disk defragmenter c. disk cleanup
b. uninstaller d. file manager
ANS: C PTS: 1 REF: 186 OBJ: 8
49. Which of the following kinds of file utilities shrink the size of a file(s)?
a. unit c. matrix
b. file compression d. conversion
ANS: B PTS: 1 REF: 187 OBJ: 8
50. In the event a backup file is used, which kind of program reverses the process and returns backed up
files to their original form?
a. restore c. reversal
b. return d. backup
ANS: A PTS: 1 REF: 188 OBJ: 8
COGNITIVE ASSESSMENT
51. Which of the following are uses for application software?
a. to make users more productive
b. to serve as the interface between the user and the computer hardware
c. to assist users with controlling or maintaining the operation of a computer
d. to make business activities more difficult and, therefore, more secure
ANS: A PTS: 1 REF: 152 OBJ: 1
52. Windows, Mac OS, and which other operating system constitute three desktop operating systems?
a. DOS c. Amazon
b. Linux d. Internet Explorer
ANS: B PTS: 1 REF: 154 OBJ: 2
53. Which type of software has no restrictions from the copyright holder regarding modifications of the
software’s internal instructions and its redistribution?
a. shareware c. open source software
b. custom software d. system software
ANS: C PTS: 1 REF: 155 OBJ: 3
54. You compose a new song and you now have exclusive rights to sell your song. Of which of the
following is this an example?
a. trademarking c. private domain
b. intellectual publication d. copyright
ANS: D PTS: 1 REF: 155 OBJ: 3
56. You are an expert in devising product activation schemes for software publishers. Which of the
following is not one of the techniques you have used in the past?
a. You enable the software to be run a preset number of times.
b. You create the application to be available for download only.
c. You write the code to deliver only limited functionality.
d. You devise the code not to function until you activate it via the Internet or by phone.
ANS: B PTS: 1 REF: 156 OBJ: 3
57. When a word processing program user formats a document, what does the user change?
a. the document’s appearance c. the document’s reliability
b. the document’s content d. the document’s clipboard
ANS: A PTS: 1 REF: 157 OBJ: 4
58. You are working for a book publisher and devising the height of the pages that will be required to print
a given book. The text for the book is about 10 points. What will be the approximate height of each
character in the book?
a. one-half of an inch c. one-sixth of an inch
b. one-third of an inch d. one inch
ANS: C PTS: 1 REF: 158 OBJ: 4
59. When a document contains text displayed in 10-point Cambria, to what does the 10-point refer?
a. the font style
b. the number of characters that can fit in one linear inch of text
c. the number of colors in which a character can be displayed
d. the font size
ANS: D PTS: 1 REF: 158 OBJ: 4
60. If someone you know is purchasing word processing software, what features can she expect to find in
the software?
a. wordwrap, spell checker, clip art
b. search and replace, word adjust, collaboration
c. columns, templates, autowrite
d. mail merge, wrapcheck, thesaurus
ANS: A PTS: 1 REF: 159-160 OBJ: 4
62. You have a new word processing program. Which of the following is least likely to be a feature in the
program's spelling checker?
a. the capability to check the spelling of a specific document section
b. the capability to check for a misuse of homophones
c. the capability to check for contextual spelling errors
d. the capability to check the arithmetic in a table of calculations
ANS: D PTS: 1 REF: 160 OBJ: 4
63. Your friend has been assigned the task of creating visual aids to communicate ideas, messages, and
other information to a sales group. What type of software should she use to complete this task?
a. information management software c. document management software
b. presentation software d. computer-aided design software
ANS: B PTS: 1 REF: 160 OBJ: 4
65. An advertisement on a web site touts that the software for sale enables users to enter typed text,
handwritten comments, drawings, or sketches anywhere on a page and then save the page. What kind
of software is this ad selling?
a. administrative assistant training software c. note taking software
b. database software d. information management software
ANS: C PTS: 1 REF: 162-163 OBJ: 4
66. Your new calendar application allows you to make sure that your mobile device and your corporation's
server both have the latest version of any updated information. What is the term for this capability?
a. synchronization c. concatenation
b. adjoinment d. reconciliation
ANS: A PTS: 1 REF: 163 OBJ: 4
67. Which of the following are you, as a marketing manager, most likely to use to schedule the processes
required in a new advertising campaign you are running?
a. personal finance c. calendar management
b. project management d. software suite
ANS: B PTS: 1 REF: 164 OBJ: 4
68. An engineer who needs to manage new product development might use what type of software?
a. project management software
b. engineering management software
c. product development management software
d. process management software
ANS: A PTS: 1 REF: 164 OBJ: 4
69. What type of software can your parents use to create a will without visiting an attorney?
a. attorney supernumerary software c. court-documented software
b. legal software d. accounting/tax preparation software
ANS: B PTS: 1 REF: 166 OBJ: 4
70. If your friend recently has participated in e-filing, what has she been doing?
a. using database software to electronically file all her records
b. creating a file-based system that allows her to produce a transcript and resume and then
send them to potential employers online
c. accumulating digital graphics and photographs for online display
d. filing her state and/or federal tax returns online
ANS: D PTS: 1 REF: 166 OBJ: 4
71. What kind of file does Adobe Reader allow you to view?
a. FFT c. PDF
b. DOC d. PDT
ANS: C PTS: 1 REF: 167 OBJ: 4
72. To manage day-to-day interactions with customers, including phone calls and e-mails, what type of
software would a company use?
a. phone call management software with e-mail extensions
b. human interface software
c. customer management software
d. customer service software
ANS: D PTS: 1 REF: 168 OBJ: 4
73. You need to purchase a new application on behalf of your company, one that will track product
inventory and manage shipping status. Which kind of software will you buy?
a. distribution software c. manufacturing software
b. human resources software d. retail software
ANS: A PTS: 1 REF: 168 OBJ: 4
74. Which of the following types of software do engineers, architects and scientists use to create designs?
a. computer-aided design software (CAD)
b. augmented design software (ADS)
c. computer-based engineering design software (CED)
d. design and development software (DAD)
ANS: A PTS: 1 REF: 170 OBJ: 5
75. When you purchase a digital camera, what type of software often is included with the purchase?
a. clip art management software c. reference software
b. paint editing software d. photo editing software
ANS: D PTS: 1 REF: 172 OBJ: 5
76. As you edit some photos from your summer vacation, you decide to remove a blurry area of one of
your photos. Which tool will you use for this?
a. crop c. compress
b. resize d. contrast
ANS: A PTS: 1 REF: 172 OBJ: 5
77. As you edit some photos from your summer vacation, you decide to shrink one of your favorite photos
to produce a wallet size. Which tool will you use for this?
a. crop c. compress
b. resize d. contrast
ANS: B PTS: 1 REF: 172 OBJ: 5
78. As you edit some photos from your summer vacation, you choose to make a beach photo much smaller
in terms of its file size in order to be able to email it to your friends. Which tool will you use for this?
a. crop c. compress
b. resize d. contrast
ANS: C PTS: 1 REF: 172 OBJ: 5
82. You recently lost some files that were important to you so you have resolved to back up the contents of
your hard disk on a series of rewritable DVDs. What kind of software will you use to do this?
a. media player c. disc burning
b. safekeeping d. CBT
ANS: C PTS: 1 REF: 176 OBJ: 5
83. You have a variety of helpful apps on your smartphone, including ones that allow you to remotely start
your car or calculate a restaurant tip. In which of the following categories do these apps fall?
a. lifestyle c. assistive
b. entertainment d. convenience
ANS: D PTS: 1 REF: 176 OBJ: 6
84. What is the real-time exchange of messages, files, audio, and/or video with another online user called?
a. text messaging c. mobile inter-communication exchange
b. chat d. instant messaging
ANS: D PTS: 1 REF: 178 OBJ: 7
85. During the infection stage, what three actions does a computer virus typically perform?
a. infect the system, deliver its payload, multiply
b. attach to email, unleash its payload, delete antivirus files
c. replicate itself, conceal itself, activate when a condition or event occurs
d. conceal itself, replicate itself, release its payload
ANS: C PTS: 1 REF: 180 OBJ: 8
86. Which of the following terms is used to describe a program that copies itself repeatedly, using up
resources and possibly shutting down the computer or network?
a. a virus c. a Trojan horse
b. a worm d. a rootkit
ANS: B PTS: 1 REF: 180 OBJ: 8
87. Which of the following terms is used to describe a program that hides in a computer and allows
someone from a remote location to take full control of the computer?
a. a virus c. a Trojan horse
b. a worm d. a rootkit
ANS: D PTS: 1 REF: 180 OBJ: 8
89. Which of the following are valid steps toward virus protection?
a. purchase a reputable antivirus program, update antivirus definitions regularly
b. delete a personal firewall, scan your computer for malware
c. open e-mail attachments and then scan them for viruses, install operating system updates
d. stay informed about viruses, never visit web sites unless they are approved by the Virus
Protection Agency (VPA)
ANS: A PTS: 1 REF: 181 OBJ: 8
90. Antivirus programs look for a specific pattern of virus code. What is this pattern called?
a. virus map c. virus index
b. virus signature d. virus identifier
ANS: B PTS: 1 REF: 182 OBJ: 8
91. A program has been placed on your smartphone without your knowledge and it is collecting personal
information about you. What kind of application is this?
a. adware c. spyware
b. phishing application d. filter
ANS: C PTS: 1 REF: 182 OBJ: 8
92. You have received an email that is directing you to a phony website that looks like the website for
your mortgage company. What kind of message is this?
a. pharming c. spam
b. pop-up d. phishing
ANS: D PTS: 1 REF: 183 OBJ: 8
93. You are using a tool on your computer to organize a variety of files in folders. What is the term for this
kind of tool?
a. file manager c. image viewer
b. search tool d. defragmenter
ANS: A PTS: 1 REF: 183 OBJ: 9
94. You have created a specific named location on your hard disk to hold some songs you have purchased.
What is the term for this location?
a. file manager c. folder
b. safe spot d. index
ANS: C PTS: 1 REF: 184 OBJ: 9
99. You have heard that it is possible to improve your computer's performance by storing all related files
for a particular program together. What is the term for this?
a. compression c. defragmenting
b. maintenance d. reoperationalization
ANS: C PTS: 1 REF: 186 OBJ: 9
100. You are experiencing some problems with your operating system on your desktop and want to repair
some problems with your hard disk. Which of the following will you use?
a. backup tool c. file compression tool
b. PC maintenance tool d. disk defragmenter
ANS: B PTS: 1 REF: 188 OBJ: 9
TRUE/FALSE