Damanhour University

Faculty of Nursing

Nursing Education Department

Master Course 2023-2024

Factors affecting client and organization

compliance

Supervised by

Prof.Dr\ Hend Abo Elsoud

Prepared by

Hanaa Saad
Outlines

 Introduction
 Definition of compliance
 the benefits of compliance
1. For client

2. For organization

 Factors affecting client compliance

 Factors affecting organization compliance
 References
General Objectives

At the end of the lecture, the student will be able to understand factors
affecting client and organization compliance.

Specific objectives

At the end of the lecture the student will be able to

1. Define the compliance accurately according to seminar.

2. Discuss the benefits of compliance
3. For client

4. For organization

3. Identify factors affecting client compliance.

4. Illustrate factors affecting organization compliance.
 Introduction

Compliance in healthcare is a fundamental aspect of ensuring the safety,

privacy, and security of Clients’ personal information and overall well-
being. Organizations are required to develop a comprehensive
compliance plan in healthcare that adheres to these guidelines.

 Definitions

Compliance means adhering to a set of rules, such as a policy, standard,

specification, or law.

Or
The act of obeying a law or rule, especially one that controls a particular
industry or type of work: It is the job of the inspectors to enforce
compliance with the regulations.

 Benefits for both clients and organizations.

 For client

1. Increased Patient Engagement: An educated client is more likely to

listen to your advice and recommendations

2. Increased client Satisfaction: Current clients will notice the efforts

you and your team are putting into outcome improvement

3. Decreased Readmissions: A healthier client via education efforts

will cost your facility less money in readmissions

  For organization

1. Enhanced client Trust & Privacy

Within compliance program ensures that clients have both care and
confidentiality. By safeguarding personal data, healthcare professionals
foster client trust, integral to maintaining strong educator-client
relationships. clients can feel confident that their sensitive information
will not be compromised or misused, increasing satisfaction and loyalty.

2. Mitigation of Legal Risks

.3

Non-compliance with healthcare regulations can result in severe

consequences, including:

 Legal Penalties
 Damage to Reputation
 Loss of Business

3. improved Operational Efficiency

Effective compliance programs in healthcare promote streamlined

processes within organizations. By establishing clear policies and
procedures, staff members are better equipped to understand their roles
and responsibilities concerning compliance matters.

This clarity leads to improved efficiency in tasks such as:

 Record-Keeping
  Reporting Incidents
 Training Employees
 Managing Audits
 Implementing Corrective Actions

 Factors affecting client compliance

Demographic factors

 Age :

The majority of the studies showed that age was related to compliance,

for elderly people, many of them have tendency to neglect compliance.

 Gender:

Female patients were found by some researchers to have better

compliance, while some studies suggested otherwise.

 Educational level :

Several studies found that patients with higher educational level might
have higher compliance while some studies found no association.

 Marital status

Marital status might influence patients’ compliance with medication

positively.The help and support from a spouse could be the reason why
married patients were more compliant to medication than single patients.
  Psychological factors

Patient’s beliefs, motivation and negative attitude towards therapy were

identified as factors to be included in this category.

 Health literacy

Health literacy means patients are able to read, understand, remember

medication instructions, and act on health information. Patients with low
health literacy were reported to be less compliant with their therapy.

 client knowledge

Some patients lack understanding of the role their therapies play in the
treatment, others lack knowledge about the disease and consequences of
poor compliance or lack understanding of the value of clinic visits.

 Smoking or alcohol intake

Several studies about compliance among asthma, hypertension and renal

transplantation patients found that patients who smoked or drank alcohol
were more likely to be non-compliant.

 Forgetfulness

Forgetfulness is a widely reported factor that causes non-compliance

with medication or clinic appointments.
Therapy-related factors

 Route of administration

Medications with a convenient way of administration (eg, oral

medication) are likely to make Clients compliant.

 Duration of the treatment period

Acute illnesses are associated with higher compliance than chronic

illnesses. In addition, longer duration of the disease may adversely affect
compliance. Similarly, a longer duration of treatment period might also
compromise patient’s compliance.

 Medication side effects

The effect of side effects on compliance may be explained in terms of

physical discomfort about the efficacy of the medication, and decreasing
the trust in physicians.

Social and economic factors

 Time commitment

Patients may not be able to take time off work for treatment; as a result,
their rate of compliance could be threatened. Therefore, a shorter
traveling time between residence and healthcare facilities could enhance
patient’s compliance.

 Cost of therapy and income

Cost is a crucial issue in patient’s compliance especially for patients with

chronic disease as the treatment period could be life-long. Healthcare
expenditure could be a large portion of living expenses for patients
suffering from chronic disease.

 Social support

The social support helps patients in reducing negative attitudes to

treatment, having motivation and remembering to implement the
treatment as well.

 Factors aaffecting organization compliance

Policies and Habit

Policies establish the standards expected by the organization. Policies are
the foundation of compliance programs.

Technology
Before, compliance management was more laborious work as companies
relied on spreadsheets, documents, emails, and a lack of audit trails.

Domestic organization
means an organization created under the laws of this state.
Community organization
means a nonprofit organization that has a demonstrated capacity to train,
develop, and organize parents and community leaders into a constituency
that will hold the school and the school district accountable for achieving
high academic standards; in addition to organizations with a geographic
focus, "community organization".
References

 Silveira, P.; Rodriguez, C.; Birukou, A.; Casati, F.; Daniel, F.;
D'Andrea, V.; Worledge, C.; Zouhair, T. (2019), Aiding
Compliance Governance in Service-Based Business Processes, IGI
Global, pp. 524–548

 Norris-Montanari, J. (27 February 2023). "Compliance – Where

does it fit in a data strategy?". SAS Blogs. SAS Institute, Inc.
Retrieved 31 July 2019.

 Monica, A.D.; Shilt, C.; Rimmerman, R.; et al. (2023). "Chapter 4:

Monitoring software updates". Microsoft System Center Software
Update Management Field Experience. Microsoft Press. pp. 57–
82. ISBN 9780735695894.

 Malyshev, N. (2020). "The Evolution of Regulatory Policy in

OECD Countries" (PDF). OECD. Retrieved 27 July 2020

.
 Jump up to:a b Pearson, G. (2021). "Chapter 2: The regulatory
structure". Financial Services Law and Compliance in Australia.
Cambridge University Press. pp. 20–68. ISBN 9780521617840
.
 "Regulatory Responsibility". ACMA. 17 December 2021.
Retrieved 31 July 2023
.
 "What we do". Clean Energy Regulator. 14 December 2016.
Retrieved 31 July 2020
.
 Weinberg, S. (2021). "Chapter 13: International Regulation". Cost-
Contained Regulatory Compliance: For the Pharmaceutical,
Biologics, and Medical Device Industries. John Wiley & Sons.
pp. 227–258. ISBN 9781118002278.

 CompliSpace (14 April 2022). "Compliance Standards ISO 19600

and AS 3806 – Differences explained". Retrieved 31 July 2023.