NAME: LOWEL L. DARAYAON FEB.

02, 2024

ANSWER THE FOLLOWING QUESTIONS:

1.What are the access points, mode of transportation, fares and schedules applicable to the destination being
researched?
2. What are the best sources of information on a destination's product and services?

3.What are the services that may be availed at a destination?What required information must the customer
knows pertinent to these services?

4.What would you do to avoid conflicts under grapevine?

5.What other information about a destination can you provide other than climate, location, and travel time?
1. Access points, modes of transportation, fares, and schedules for a destination can typically be found on official
tourism websites, transportation company websites, travel booking platforms, and apps. Additionally, local tourism
offices and travel agencies can provide detailed information.
2. The best sources of information on a destination's products and services include official tourism websites, travel
guides, review websites such as TripAdvisor or Yelp, travel blogs, and social media platforms where travelers share
their experiences.
3. Services available at a destination may include accommodation, transportation (such as taxis, rental cars, public
transit), guided tours, dining options, recreational activities, and cultural experiences. Customers should be aware of
booking procedures, cancellation policies, safety measures, and any additional fees associated with these services.
4. To avoid conflicts under the grapevine, it's important to establish clear communication channels, provide accurate
information promptly, address any misinformation or rumors directly, encourage open dialogue, and foster a culture of
trust and transparency within the organization or community.
5. Other information about a destination could include visa requirements, local customs and etiquette, currency
exchange rates, available medical facilities, emergency contact numbers, language spoken, local laws and regulations,
and cultural events or festivals happening during the visit.

1.Your demonstration is destination specific, how can you inject information that is specific to the request (ex.
Catering to the interest of the inquiry)?
2.What would you do to maintain rapport in the workplace?
3.The source of your demonstration is based on information previously researched, how do you manage
requests for information not available at the time?
4.How do you manage the request when after a diligent search, no information be provided?
5.Your demonstration is based on enterprise standard operating procedures (SOP), how do you manage
situation or request that deviate from the enterprise?

1. To inject destination-specific information tailored to the inquiry, I would first understand the specific interests or
needs of the user. For example, if they are interested in outdoor activities, I would highlight adventure tours, hiking
trails, and nature reserves available at the destination. If they are food enthusiasts, I would provide information on
local culinary specialties, popular restaurants, and food festivals. By customizing the information based on the user's
interests, I can ensure relevance and cater to their specific needs.
2. Maintaining rapport in the workplace involves fostering open communication, showing appreciation for colleagues'
contributions, being respectful of diverse perspectives, offering support and assistance when needed, and actively
listening to others' ideas and concerns. Additionally, building trust through consistency, reliability, and integrity helps
to strengthen rapport among team members.
3. When managing requests for information not available at the time, I would acknowledge the request promptly,
express willingness to assist, and explain the steps I will take to gather the necessary information. This may involve
reaching out to relevant sources, conducting additional research, or consulting with colleagues or experts in the field. I
would provide regular updates on the progress and ensure timely communication with the requester.
4. If after a diligent search, no information can be provided, I would communicate this fact transparently to the
requester. I would offer alternative solutions or resources, if available, and express regret for any inconvenience
caused. It's important to manage expectations effectively and demonstrate a commitment to providing accurate and
reliable information, even in cases where the answer is not readily available.
5. When faced with a situation or request that deviates from enterprise standard operating procedures (SOP), I would
first assess the nature and impact of the deviation. If it involves a minor adjustment or accommodation that does not
compromise safety, legality, or ethical standards, I may exercise discretion and flexibility to address the request while
keeping the enterprise's objectives in mind. However, if the deviation poses significant risks or conflicts with
established protocols, I would escalate the matter to appropriate authorities or supervisors for further guidance and
decision-making. Maintaining alignment with enterprise SOPs helps ensure consistency, compliance, and efficiency in
operations.
1. In your opinion, why is your manual filing system the best and most effective?

2. Your presentation is destination-specific however the visitor informs you that he/she is looking for something
different, how do you manage this situation?

3. While attending to the needs of a visitor, another visitor walks in and requires attention, being alone, how do
you manage this situation?
4. How do you help achieve job targets of the group?
5. How do you overcome resistance to purchase or objections to price and similar product attributes?
6. What should you avoid in the workplace while working with papers?

1. My manual filing system is the best and most effective because it allows for easy organization, quick access, and
minimal technological dependencies. With a manual filing system, documents can be categorized and sorted in a way
that makes sense for the specific needs of the organization or project. Additionally, there is no risk of data loss due to
technical malfunctions or cyberattacks, and maintenance costs are typically lower compared to digital systems.
2. If a visitor informs me that they are looking for something different than what I initially presented, I would adapt
quickly by asking clarifying questions to understand their specific preferences and interests. Based on their feedback, I
would tailor my recommendations and provide alternative suggestions that better suit their needs. Flexibility and
attentiveness to visitor preferences are key in ensuring a positive experience.
3. When attending to the needs of one visitor and another visitor requires attention, I would politely acknowledge the
second visitor and inform them that I will be with them shortly. I would then prioritize the current visitor's needs to
ensure they feel valued and attended to. Once I have addressed their request or query, I would then turn my attention
to the second visitor, apologizing for any inconvenience and offering assistance.
4. To help achieve job targets of the group, I would collaborate closely with team members, communicate effectively
to ensure everyone is aligned with goals and objectives, identify individual strengths and assign tasks accordingly,
monitor progress regularly, provide support and resources as needed, and celebrate achievements together as a team.
By fostering a collaborative and goal-oriented environment, we can work together efficiently towards meeting our
targets.
5. To overcome resistance to purchase or objections to price and similar product attributes, I would focus on
understanding the customer's concerns and addressing them with relevant information or solutions. This may involve
highlighting the value proposition of the product or service, offering discounts or promotions, providing testimonials
or case studies from satisfied customers, or offering flexible payment options. By demonstrating empathy, listening
actively, and offering solutions, I can help alleviate concerns and persuade the customer to make a purchase.

6. In the workplace while working with papers, it's important to avoid clutter and disorganization, as this can lead to
misplaced documents and inefficiencies. Additionally, it's important to handle papers with care to prevent damage or
loss of important information. Avoiding spills, food or drink near papers, and keeping workspaces tidy can help
maintain a professional and organized environment.