Read the document ‘What Is Tourism?

’, do all the exercises in it (except the listening ones),

and check your answers against the keys in the present file.

What is Tourism – Key to exercises

p. 4 Take Off

pilot
tour guide
flight attendant
tourist information officer
travel agent
receptionist
waiter
resort rep
chef
porter
hotel manager
airline check-in clerk

1. What jobs do the people in the pictures do? Choose from the list.

KEY:

a pilot
b tour guide
c resort rep
d flight attendant
e travel agent
f receptionist

2.Put all the jobs in the list into the following categories:

KEY:

Travel jobs: flight attendant, airline check-in clerk

Hotel jobs: receptionist, waiter, chef, porter, hotel manager
Tourist attractions: tour guide, tourist information officer, resort rep
Retail jobs: travel agent
p. 5 Vocabulary

1. Find six pairs of opposite adjectives. (N.B. Not all adjectives are involved.)

calm smart scruffy

friendly shy practical
flexible disorganized organized
extrovert creative unfriendly
nervous confident
lazy hardworking

KEY:

1. calm / nervous
2. friendly / unfriendly
3. extrovert / shy
4. lazy / hardworking
5. smart / scruffy [“sciatto”]
6. disorganized / organized

2. Choose one of the jobs in Take off. Say which three qualities are the most important for that job.

calm creative
friendly confident
flexible hardworking
extrovert practical
smart organized

Report like this: “I think that a good pilot must be calm, confident and friendly.”

p. 5 Language spot

1. Complete the paragraph Choose from the words in the list.

be / being understand / understanding

smile / smiling use / using
speak / speaking work / working

KEY: 1. working 2. work 3. smile 4. speak 5. understanding 6. using 7. use 8. work

9. working/being
p. 6 It's my job
Read about Andrew Sharpe from Jamaica. Answer the questions.

KEY:

1 When did Andrew start working in tourism? When he was 12.

2 What jobs has he done in tourism? Restaurant assistant, chef, hotel front desk, car rental
supervisor, hotel night manager, airline check-in clerk.
3 What does he do now? Runs his own tour company (tour operator).
4 What does he think is important when you work in tourism? You’ve got to love your work and
love people.
5 What does he want to do in the future? To become Minister of Tourism or Director of Tourism in
Jamaica.

p. 7 Language spot

EXAMPLE: Kelly: 'I usually start at six in the morning ... but this week I'm doing the late shift.'

1 Which of the verbs in the example describes a habitual action and which describes a temporary
activity or arrangement?
2 Underline other examples of the tenses in the Listening passages on this page.
3 Complete the following sentences with the correct form of the verb in brackets.

KEY:

p. 8 Speaking – Job skills

1. What questions would you ask to find out this information about the two people in the pictures?

KEY:
p. 8 Vocabulary – Industry sectors

The travel and tourism industry has different sectors. Look at the diagram on this page and match
the descriptions a-f below with the six sectors.

KEY:

p. 10 Reading – Tourism: the biggest industry in the world

1. Discuss these statements with a partner. Write T (true) or F (fatse).

3. In pairs, answer and discuss these questions.

1 What do these numbers in paragraphs 2 and 3 refer to?
a 1841
b 25 million
c 760 million
d 1.6 billion
2 What are the four positive and four negative effects of tourism mentioned in the article?

KEY:

p. 11 Vocabulary – Personal Learning Dictionaries

1. Look back at the dictionary entry for the word tourism on p. 9. How many different pieces of
information does the dictionary give you?

2. Which of the pieces of information in the following list is not in the dictionary entry on p. 9?

KEY: