1.

A. Salesperson Job Description :

We are looking for a friendly salesperson to assist customers in our store. The salesperson is
responsible for greeting customers, helping them find items in the store, and ringing up
purchases.

To be successful as a salesperson you must have excellent communication skills. A good

salesperson meets sales objectives while remaining polite and helpful to customers.

Salesperson Responsibilities:
Greet customers.
Help customers find items in the store.
Check for stock at other branches or order requested stock for customers.
Provide customers with information about items.
Ring up purchases.
Elevate complaints to management.
Keep track of inventory.

Salesperson Requirements:
A degree in sales, marketing, commerce or a related field would be advantageous.
Excellent communication skills.
Flexible work hours.
Basic mathematical skills.
Prior experience in retail.
Excellent customer service skills.
Motivation to work through busy shifts.

B. Indicators that used to measure the performance of salesperson:

1. Sales Revenue: Total revenue generated by the salesperson over a specific period.
2. Sales Volume: Total number of products or services sold by the salesperson.
3. Sales Growth: Percentage increase in sales revenue or volume compared to previous
periods.
4. Customer Acquisition: Number of new customers acquired by the salesperson.
5. Customer Retention: Percentage of existing customers retained by the salesperson.
 6. Customer Satisfaction: Feedback from customers regarding the salesperson's service
and product knowledge.
7. Average Deal Size: Average value of each sale made by the salesperson.
8. Sales Conversion Rate: Percentage of leads or prospects converted into actual
sales.and ext..

2.
A. Job description for production manager role:

We need a strong leader to fill our vacant position as a Production Manager. In this role,
you would be ensuring that we are producing the exceptional quality of product that
delight our customers- every time.

Responsibilities will include:

● Oversee production processes
● Assessing of project and resource needs
● Creating schedules of work for your team

● Qualifications :
● 3+ years of experience as a Production Manager
● Bachelor’s degree in Business Management or a related field would be
considered a strong asset
● Organization and attention to detail are necessary for this role

Skills:

● Analytical thinking
● Communication
● Leadership

B. Indicators that used to measure the performance of a production manager:

1.Production Efficiency: Measure the ratio of actual output to planned output to gauge how
efficiently resources are being utilized.

2. Quality Control Metrics: Track metrics such as defect rate, customer complaints, and product
returns to assess the quality of output.

3.Production Cost Variance: Analyze the variance between actual production costs and
budgeted costs to evaluate cost management effectiveness.

4. Inventory Turnover: Monitor how quickly inventory is being used or sold to assess inventory
management efficiency.

5.Lead Time Reduction: Measure the time it takes to complete production processes from start
to finish and strive for continual improvement in reducing lead times.

6.On-Time Delivery Rate: Track the percentage of orders delivered on time to assess the
manager's ability to meet production schedules.

7.Employee Productivity: Evaluate the productivity of production staff by tracking metrics such
as output per employee or labor efficiency.

8. Safety Performance: Monitor safety incidents, near misses, and adherence to safety
protocols to ensure a safe working environment for employees.

9. Resource Utilization: Assess the utilization of equipment, machinery, and other production
resources to identify areas for optimization.

10. Customer Satisfaction: Gather feedback from customers regarding product quality, delivery
times, and responsiveness to assess overall customer satisfaction with the production process.